Fatdaddy – ESkate, EBikes And Urban Mobility

Poor service and questionable honesty.
Ordered 5 Jan, had enough 1 Feb and had to force a return of My money via My bank.
Fatdaddy said My ordner was in the hands of UPS and where ineffective finding it. (The package was gone for 3 weeks)
Said they started an investigation but appeared not to. (Source: UPS). They delayed corrective actions and broke their own deadlines.
First after I had my bank starting a money withdrawal process they found the package and offered a refund or a re-shipment.
– only to stop responding to my choice.
A very frustrating and disappointing experience which a would gladly pay an extra 100 euros somewhere else – to avoid!!!!!

Good in general, experienced logistic issue but solved at the end.

Spent 12 hundred euros on a product, to learn that I got a fake invoice when trying to travel with it.
Been calling and emailing them and response was like…
I need to speak to the manager, or…
We are working on it or…
We will TRY to do it today…
After many enquiries, nothing.
I AM ONLY ASKING FOR A VAT INVOICE OR VALID PURCHASE TICKET
BEWARE, you are making expensive purchases and getting no VALID invoice for goods.

Edit. Been waiting all week. Never even got response. I had to sort it some other way through lots of hassle. Still don麓t have an invoice for my goods as today. THIS GUYS DON麓T PAY THEIR TAX I THINK.

Asked 3 questions, got a very fast and complete answer. A good example of a good customer service. Keep it up!

Great service

Great products, customer service, and e-mail content.Thank you Fatdaddy!

Amazing experience

Love my one wheel

I needed a new remote for my boosted board as mine became faulty and Hoeksame was incredibly helpful and quick to respond.
I am so impressed with this service considering Boosted is no longer (RIP).
I recommend these guys to anyone on need of fixing their eboard.

I couldn't find a OneWheel XR anywhere in the UK at the time but you guys hooked me up and sent one over really quickly. The service was awesome and I'd definitely recommend you to anyone. thanks!

Fantastic product. Seemless transaction and delivery was quick and hastle free.
Would recommend for sure.
Excellent service.

Guys at Fatdaddy always do awesome job – fast shipping, best prices for sure in the EU and the communication is top notch! Will buy from them as long as I can skate!

Bought my onewheel XR one month ago and I felt in love instantly. I had some issues at the beginning because the wheel flipped over all the time and didn鈥檛 self-balance. In the end I bought new Vans with a stick sole now everything works perfect and I use it as a daily commuter. My experience with FatDaddy: Quick response, friendly people and really welcoming. I highly recommend both: fatdaddy as a retailer and the onewheel XR as the most f***ing best thing I bought for a long time. 馃馃徎

I bought the bike on 18th May, I received on 8th July after several delays, but the battery charger didn't work.
I asked for and Fatdaddy sent me a new one 31st July, but again it wasn麓t the proper one, the plug didn麓t fit.
I wrote Fatdaddy and still, I have not answer.
Without the charger, I can麓t use the bike so, after three months I am still waiting for Fatdaddy.
It is the worse experience I have had in my life, during it with no answers to my questions, it is a nightmare.

Amazing team and the best catalogue in the e-mobility sphere !

Very bad support! I used the Facebook chat to tell them about a faulty delivered product (which can happen!) they told me they shipped out another product and collected the faulty one. The Product that should be shipped out second time never arrived, so I asked for the tracking id they didn鈥檛 provided me for days. After opening a claim on Paypal they claimed they won鈥檛 send out a new one before the old one arrived.

I would not recommend anyone to buy from
this store!

Bad customer service. I lost hundreds of dollars buying from these people. They do not refund, and they sell inventory that they do not actually own. You are buying at a risk. I have yet to receive my orders and it鈥檚 been 2 months. They would not get away with this in the US.

I've ordered a pair of protective gloves from their site over a month ago… I paid even for the tracking of the package (that never worked, not even an update) and they told me to wait a couple more days. I patiently waited but, after a month and a half of waiting, I decided to contact the customer support to ask for the refund. Every time I mentioned my order number in the requests they ALWAYS stopped replying! I still to this day cannot get in touch with them to get my money back. I have no words other that say that from my experience I would not recommend buying on this site to anyone.

Good website, fast answers and fast deliveries to Europe.
Very good after sales support and exchange policy.
Totally recommended!

Easy site to use, packaged safely and delivered in perfect condition and Great product.

Will buy from them again.

Over 1,5month delay, impossible to contact for information, bike arrive with a scratch and the propossed solution is 15鈧?for their store. Not serious, i would not recommend.

Instant shipping and Excellent Pre and after sale service.

Ordered a replacement battery, product arrived quick even during the coronavirus pandemic.
Great service!

Nice! Best e-shop for e-skate
Fast, friendly but professional!

Orderes my onewheel XR, got it 4 days later (weekend was in between). 1 day earlier than expected so super happy.
1 small issue, the plug in the box is a US model instead of European.
Contacted them, 10min later response, european model is on the way.
So Amazing customer service.

Fast shipping. Best service. Nice people.