FATMOOSE

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Well… I鈥檓 flabbergasted to think any one built this by themselves or with little help or even in 1/2 days. This whole thing (tika taka set) took a professional carpenter 3 nearly 4 days to make. Non of the holes where in the pieces of wood they all had to be measured out and drilled by hand, the swing had to be cut and made they just provided the wood and straps. Wow! For nearly a thousand pound we did not expect such a big job especially after reading one 鈥榬eview鈥?that a lady鈥檚 husband and 9 year old son!!!! Made This in an afternoon!

Great product turned up before the date they said. Read loads of reviews after I ordered got a bit worried so called the company they reassured me, had a couple of emails back an forth very professional. Seen loads of comments about wood splitting no problems had a few pieces split but nothing major it is wood after all. Went together quite well built it with my lad took about 6 hrs all in all very happy

After reading other reviews about delays in shipping and parts missing i had concerns but i had nothing to worry about my order came within the specified time 5-10 working days all complete and plenty of extra fittings.
It was very easy to put together and the instructions were very easy to follow but is a 2 person job which we expected for such a big item. I have no complaints so far but it has only be up for 1 day but it looks very sturdy so hopefully it will last for many years to come. It is alot bigger than i expected so It is well worth the money.

I was a little put off by reading reviews on this site before I ordered a Tika Taka Town XXL climbing frame but please don't be, as our experience with 'Fatmoose' or 'Wickey', which I think is a partner company has been fantastic! They explained that our order may be delayed due to COVID but actually arrived quicker than their estimation which was great. They were also great at responding to my emails (usually within 24 hours) regarding some additional requests and products I had ordered and even sent some extra bits free of charge which was a lovely gesture and unexpected bonus! The build is a little fiddly and you have to measure out and cut your own canvas shapes etc. but once you get your head around the instructions then everything goes together fairly easily, taking my brother and I two evenings after work to assemble. It has now been up for about a week, our children (5 and 2) couldn't be happier and are the envy of any friend coming to visit! Thank you for all your help 'Fatmoose'… I have already passed on your website details to 3 other families so I hope you receive some more orders soon!

Order arrived with a load of bits missing and despite emailing and asking for replacements they never arrived. They are super slow responding to emails. Also ordered an anchor separately which never arrived and no one has responded to my emails

Don't buy from fatmoose/Wickey unless you want to be told lies and experience terrible customer service!!

They normally offer a delivery time of 10-15 days but this was moved to 15-20 days due to 'covid' yet my item was received by the delivery company until 28 working days with then another couple of days being added on for them to fit me in and deliver it.

Then it arrived damaged, 2 main beams damaged with chunks missing out of them, 3 slat pieces were damaged and 1 piece was missing completely – after sending photos on email I was told it would be put into production 3 days later and would be sent out in the post.

After not hearing anything a week later I chased with a phone call to be told it hadn't gone into production yet to which I asked for a manager to call or email me but yet again nothing.

Finally the damaged and missing pieces arrived 13 days later.

So overall from purchase date to a date I could actually build the item I have had to wait 9 weeks!!!!

Not even an apology has been offered from the company for the inconvenience caused.

It's also worth noting that they inflate costs and publish false marketing messages for the price the jungle gym normally is and discounts etc – there 'normal price' changes regularly so before buying keep checking over a couple weeks and you will save yourself the best part of 拢200

I ordered it then read the reviews from here afterwards which got me panicked thinking it was going to be a nightmare it really wasn鈥檛 took four weeks delivery which was better than expected they replied to my emails as soon as I sent one and emailed me throughout the process, so glad I never read the reviews before I bought it it would have definetly put me off when everything went perfectly.

None of the pieces were cut right, nothing fitted together how it should. We had two joiners building ours who said they had never seen a climbing frame like it. It has been so poorly manufactured and also accessories were missing. Very disappointed.

DO NOT BUY FROM FAT MOOSE

To avoid huge disappointment for yourselves and your children avoid purchasing from fat moose , we ordered a river run xxl at a cost of 拢839 gbp , this was for our son鈥檚 birthday- it took 6 weeks to arrive but when it did arrive we were quite shocked , firstly it was loose so up to 40-50 pieces of wood off loaded one by one , we identified straight away several missing parts and wrote this on the delivery note and contacted fat moose , we had booked a joiner to erect the climbing frame and as well as the missing parts he raised several quality issues ( cracked wood , damaged wood , incorrectly cut wood , etc etc etc we raised this with fat moose straight away on the 1st July ) . The customer service is awful , and it takes a long time to get a basic response , after a few days we were offered a 拢50 refund and a long wait for missing parts to be sent , after a lot of chasing as of today 17/07/2020 we still have no refund and our son has no climbing frame . We offered last week to replace the parts ourself ( joiner going to local timer yard ) but again all we got was a complete lack of understanding or empathy from fat moose – we confirmed they need to collect the pile of wood and fully refund , after chasing 5 times for info on collection we were told a courier would collect the loose wood and only when received in Germany would we get a refund, the courier arrived today and refused to take the wood !! , we have emailed fat moose 5 times today with no response!! , an appalling company to deal with with poor quality products . Our son has no climbing frame and 17 days after raising all the issues we still are fighting for responses from fat moose , we will keep you posted as the days pass !! But don鈥檛 make the same mistake we did and buy from these fools .

Excellent product, fast delivery! My coconut clubhouse arrived in 13 days, brilliant service

We paid by credit card and customer service insisted we hadn鈥檛 paid and should be making a payment again . The customer service team was terrible and we had to get our bank involved to get a refund . We cancelled the order after two weeks of arguing that the payment had been made and even sending our credit card and bank statement to show the monies had gone . This was a very bad experience and a complete waste of our time . We cancelled the order , got a refund on our credit card and placed the order with an alternative supplier who was far more professional and delivered a great product . We will never be using this company or recommending to others .

It took about 6 weeks for our FruityForest XXL to be delivered, but it's understandable there are delays. I never had a problem getting through to customer service on the phone, although more email updates would have been appreciated. After the dispatch email, we had a call a few days later to arrange delivery. Took 2 people about 4 hours to construct and looks fab – our sons love it! Very pleased with the results.

Initially worried having read some of the recent reviews but very pleased with the outcome.
Getting through to customer service wasn鈥檛 always the quickest process but I was able to get all my queries answered either via telephone or email.
There was confusion at one point after paying where an email stating 鈥減ayment still required鈥?was received. This was a problem at Fatmoose鈥檚 end that they are aware of where orders are duplicated in their system, one goes in as paid and one goes in unpaid. They were able to easily rectify this when I called them.
Communication about delivery isn鈥檛 ideal.
Overall delivery took about 6 weeks. Delivery time advised was only 4-5 weeks but considering the implications of this pandemic I think an extra week to wait was acceptable.
I received an email to say my order had left their factory and a courier email would follow, this wasn鈥檛 received. About 5 days later I received another email saying 鈥淕reat news you鈥檒l soon be able to build鈥?but still no actual delivery details. The product then turned up unannounced the next day, luckily I was in, so be aware of this if ordering.
Finally with regard to the delivery, I ordered some ground anchors to go with the frame but these didn鈥檛 arrive and has had to be chased up with Fatmoose.
The reasons stated above are the only reason I wouldn鈥檛 give 5 stars.

As for the product itself I am very happy with it. I bought the Crazy Coconut XXL which took me alone 12 hours to build, this is inclusive of all the fabric that has to be manually cut also. It鈥檚 not ideal having to cut these but it鈥檚 made clear on many occasions in the reviews so anyone ordering should be aware of this up front anyway.
The swing beam is a nice strong piece of 4 x 4 timber but having my nephew swing on it (he is a tad older than the advised age) I did notice some flex in the beam that I wasn鈥檛 keen on. I bought a piece of 90mm steel flat bar and screwed this onto the back of the beam for extra rigidity, it鈥檚 absolutely solid now and will take extra weight no problem.

My two kids 6 and 4 absolutely love it and their reaction was priceless. Very pleased I bought from Fatmoose.

Ordered powerpalm triple xxl well over a month ago. Correspondance was a little on the poor side, but had a call Friday regarding delivery from a local haulier. It arrived…. I can totally understand why it does not have pre-drilled holes apart from the braces, we have a fall on our garden of 100mm over the width of the frame, so to compensate a few minor corrections on measurements had to be made. Took me 1 and half days to build, cant fault one bit on the outcome. Will be buying additional structures to add to the size of this one. Just make sure you have the required tools, and make adjustments to the dimensions where necessary…. remember that this product was designed to stand on complete flat flooring.. any deviation and you need to compensate for it, spirit level is ya best friend for this, and changing how the construction of the parts is done, dont build the sections if like me you have un level ground, just add the brace sections, then connect to the upright posts to keep everything level. Just trim top of posts where required. Overall very pleased with the buy. Only reason for 4 stars, is the lack of communication from fatmoose, but we are living through a pandemic at the moment.

I love that everything needed for the set up of the swing and play tower set was made very clear. This made things a lot easier.

I ordered my climbing frame in may. It took 5 weeks to come. I was really worried about the reviews, but the company always replied to any emails I sent, and I found the customer service really good.
I will change this to 5 star once built, only came yesterday so haven鈥檛 built yet. But overall I think it鈥檚 been a good experience, the waiting times are to be expected during a global pandemic.

Thanks fat moose 鉂わ笍

Wouldn't order again.
The customer service is beyond terrible, I called in because of a few questions for a product, the CS agent would answer with yes or no but had absolutely no idea and seemed absolutely unwilling to help and unkeen to have a customer on the phone. The Delivery took longer than stated whoch is alright given the situation, but the delivery guy arrived at the house without any prior call or email or anything, luckily we were home. (Some people are still working!)
The wodden pieces were mostly green and had splits in it whoch was explained on the page why, but most of them the wrong sice, no holes pre drilled, we had different size screws delivered than stated in the manual, and the manual was beyond confusing.

The decorations weren't even pre cut, for that price of this product not ok.

After ordering i recieved an email saying we could win the money back with writing a review. Even if its tempting I can't write a good review as in my opinion this product is way to expensive for what you get delivered.

I was really apprehensive about ordering from Fatmoose given the reviews here. I mean, some of the reviews are really terrible.

We bought the Clever Climber a month or so ago and it's been great. Putting it together took my wife and I a couple days. We took it slowly as we didn't want to mess up the build, and we still wanted to be talking to each other after.

The wood is good quality. The fixtures and fittings are sturdy. The kids have played on it every day and it's robust and has held up well.

A few things:

Make sure you have all the tools to complete the build – a good drill, socket set, etc.

Oh, and you need to buy the ground anchors and postcrete them in – I don't feel that it's optional.

Anyway, thanks much Fatmoose for helping us through this difficult time.

Fruity forest with surf swing-
Great product, kids love it, not to difficult to assemble, would reccomend 2 people to build it.

Company have been easy to deal with.

4 stars because it took 6 weeks to arrive, which really isn't to bad considering current circumstances. There is one piece of wood has a split in it, waiting for response regarding a replacement section.

Absolutely terrible company, ordered a slide and swing for my daughters birthday 5 weeks ago, Unfortunately it didn鈥檛 come in time nor have I received any response to any of my emails,And I鈥檓 really struggling to get a refund.. AVOID

DO NOT BUY FROM THIS COMPANY!!!
I purchased a swing and paid via PayPal. I appreciate there are delays due to covid but I鈥檝e waited 4 weeks for a dispatch note. This is a bday present. I can鈥檛 get in touch with the company, they don鈥檛 respond to emails. They have my money and no swing or at least communication! I鈥檝e had to go elsewhere for a swing and now raising a dispute via PayPal.
AVOID AVOID AVOID

Nightmare – I paid 拢865 for a climbing frame and they just send emails asking for the money. No-one answers the phone and no-one has responded to my increasingly fraught emails.

These people have taken my money and run. AVOID.

I'm now trying to get my money from the bank. Everyone with a bad experience should leave reviews everywhere, they seem to have turned to fraud now even if they used to be good previously.

Brought a climbing frame on 3rd may paying by PayPal.

I have now had two emails stating they will cancel the order unless I pay even though payment has already been made and I have sent them proof of this.

I suggest avoiding this company as I've seen on their fb profile since ordering my climbing frame that this has happened to others.

No response from their customer service since I sent the first emails apart from second email chasing payment!

Do not purchase from this company. We have ordered and paid for a climbing frame on April 18th, we understand there is a delay due to covid 19, but nobody answers the phones. They send one reply to you if you email (30th April) which I'm guessing is automated, then nothing at all.