To avoid huge disappointment for yourselves and your children avoid purchasing from fat moose , we ordered a river run xxl at a cost of 拢839 gbp , this was for our son鈥檚 birthday- it took 6 weeks to arrive but when it did arrive we were quite shocked , firstly it was loose so up to 40-50 pieces of wood off loaded one by one , we identified straight away several missing parts and wrote this on the delivery note and contacted fat moose , we had booked a joiner to erect the climbing frame and as well as the missing parts he raised several quality issues ( cracked wood , damaged wood , incorrectly cut wood , etc etc etc we raised this with fat moose straight away on the 1st July ) . The customer service is awful , and it takes a long time to get a basic response , after a few days we were offered a 拢50 refund and a long wait for missing parts to be sent , after a lot of chasing as of today 17/07/2020 we still have no refund and our son has no climbing frame . We offered last week to replace the parts ourself ( joiner going to local timer yard ) but again all we got was a complete lack of understanding or empathy from fat moose – we confirmed they need to collect the pile of wood and fully refund , after chasing 5 times for info on collection we were told a courier would collect the loose wood and only when received in Germany would we get a refund, the courier arrived today and refused to take the wood !! , we have emailed fat moose 5 times today with no response!! , an appalling company to deal with with poor quality products . Our son has no climbing frame and 17 days after raising all the issues we still are fighting for responses from fat moose , we will keep you posted as the days pass !! But don鈥檛 make the same mistake we did and buy from these fools .
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When I advertised the missing parts, the response from Wickey was "we regret that the product does not live up to your expectations".
It is not a response and the worst service I have ever received.
Stop feeling sorry and send me the missing pieces instead.
Addition: Please note that there are very few bores on this product. You must therefore be proficient with a drill. You have to sand the product yourself so that your child does not get splinters in the fingers. It takes about 20 hours to assemble. The ropes are of very light and poor quality. It has now been added clearly that basketball nets and football plate are not included in the purchase. It wasn't when we ordered.
Klatrestativet manglede basketballnet, br忙dder til bagved net og fodbold plade.
Ved reklamation var svaret "vi er kede af at produktet ikke lever op til dine forventninger"
Stop med jeres undskyldninger og send mig de manglende dele.
I 酶vrigt n氓r du handler med Fatmoose, s氓 kommer produkterne fra Wickey.co, som ikke forst氓r dansk.
Jeg kan absolut ikke anbefale denne forretning.
Tilf酶jelse: V忙r opm忙rksom p氓, at der er meget f氓 forboringer p氓 dette produkt. Du skal derfor v忙re dygtig med en boremaskine. Du skal selv slibe produktet, for at dit barn ikke f氓r splinter i fingrene. Det tager cirka 20 timer at samle. Rebene er af meget let og ringe kvalitet. Det er nu tilf酶jet tydeligt, at basketballnet og fodbold plade ikke f酶lger med i k酶bet. Det var det ikke, da vi bestilte.
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Nem hjemmeside, nem betaling – hurtig levering.
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