,
,
So with this incident you can understand the worst service they have and they do not acknowledge their own manufacture warranty. They have loopholes and excuses ready to void the warranty claim.
The point is they are refusing to register/log a claim as if this claim is documented, then as per the warranty they have to fix this. If they fix it then it will be a bad mark on their quality control which they do not want. They have no documented policy to reject this claim officially. I did not expected this attitude from the brand like "Fenders's". My guitar is not very expensive but in future definitely I will not give any business to "Fenders". With this incident everyone can understand how their warranty works.
,
The stock Noiseless pickups on my Deluxe Jazz Bass are noisy. Really noisy. They hum no matter what EQ you dial (I'm not talking about 60hz hum, it's a sizzle, louder than the bass output itself). On top of that, they produce a horrible, horrible loud POP! when I touch the magnets.
Sent it to Fender for a warranty repair 3 weeks ago and came back today. Noise included. Not only they failed to fix it but now the volume pot turns the other way round as well.
Also, the way they put back the strings made me cringe. I can't upload a photo, but it was a terrible job. The strings look like they're trying to choke the tuners. I know a 16 year old girl that changes strings better than this Fender repair technicians.
Currently on the process of claiming a refund so I can buy a bass from another brand. I saved money for a year and made the mistake of spending it on a Fender. Don't make the same mistake as me.
Also, I noticed that the price of my bass (MIM Deluxe Jazz Bass w/pau ferro fretboard) is now nearly 100 pounds more than when I bough it! I hope you're using that extra profit to train your staff, Fender!
,
,
Still can't quite work-out the reason why there is so much cost difference between the American Fender's and Mexican's? but who care's. (:
Warning:Please do not switch all of your manufacturing away from the USA, otherwise I'm not buying any more Fenders, and will buy a Rick instead.
Cheers
,
,
Can't say anything bad. Acoustic guitar had really good case included. Sounds really good, especially for its price.
On Jazz I have played more than 5 years 8-12 times a month ( rehearsal are not included). I have changed bridge and tuning keys to Schaller, put DiMarzio Ultra Jazz pickups and overall sound is pretty good!
,
,
,
I've never had to deal with their customer service until a couple of weeks ago, and they friendly and responsive.
I bought a gig bag that was getting across the board great reviews. After a month or so, however, the handle on mine split wide open. I sent a pic and a copy of my receipt, and they sent me a new one right away. Totally painless.
In a side note, my wife recently bought a 2014 VW Golf. My son and I were driving around listening to some music, and I mentioned how good I thought it sounded. He said, "They're Fender speakers, you know." I didn't.
,
I will be playing and strumming all new year .
,
I wait a month or so to try to understand diagnostically what is occurring here, making sure that the sound output is truly the issue ( it is) and I called fender customer service. I was allowed to make my case for a minute before I was told to be "stopped right there" for "Fender assumes no responsibility for any of their products installed in VWs". Thought the car works fine ( it should for it has barley any mileage on it! ) the only issue is almost too clear to be the product they manufactured and sold to VW… their speakers. How does the maker of this product ( not quality test the product, clearly for any engineering flaws ) and assume no responsibility for their mistakes.
I am now left with a $1000 bill to fix the misalignment resulting in no sound output in their speakers that they manufactured.
The lesson here is I will never, EVER buy a Fender product, for this being my first experience ever and I will NEVER again. I will also never work with a company who believes Fender to be worth partnership. There is no quality in their work and no responsibility for apprehension.
~what I really just don't understand, is how does a new system not work. If the car was at around 80k+ mileage than sure, I would not feel so shammed. But as for quality items, they should have a longer lifespan. I know low quality vehicles with generic speakers that run for 10+ years with no sound issues… I would've been better off It seems. ~
,
I love the products, especially the Guitars.
Customers from all over the World, are like me, and each product is just simply the best.
Thank you Fender for providing useful tools for my music. I recommend everyone who is studying music, or has a keen detailed song, love this brand. And also the Amps, and picks, thank you Fender.
,
,
,
I have worked at vintage music shops and seen Fenders from the early days. The Fender Strat I own and gig with is a workhorse.
Leo's legacy lives on.
,
1. My first electric was a left-handed Standard Strat. The pickups were knockoffs with unpotted coils and ceramic bar magnets under cheap steel slugs. The wiring also bypassed both tone switches.
2. I asked for a price quote on a no frills, Squier-equivelant left-handed Fender VI (right-handed price if full built: $349.99), without pickups installed. The quote I got was $8,000.00 with a 2 1/2 year build time for something they can make on an assembly line and adjust for orientation by flipping a few switches.
3. I waited 20 years for an affordable left-handed Jazzmaster. I pre-ordered In February for a March release. I never received it and was told that it was backordered until June and advised to buy the inferior professional model for 4 times as much. I chose to wait. The end of June came and I was told by my vendor that it was backordered until the end of July. I checked other vendors and they were backordered until the end of August. I called Fender four times. The first time, a clueless associate said he had no information and that they didn't keep track of their stock. The next two times I was nicely told that they would research the issue since they were in stock online, but I never received a call back. I called a fourth time and was rudely told that they had none in stock, that they had no control over anything, that they may get some in October. No apology, no compensation. I complained to the vendor who then emailed his rep who (likely) lied to him and told him they would ship one out (that they allegedly didn't have) in the beginning of July. I don't expect to get it.
Considering my experiences and there mind-boggling business decisions and lack of lefty options, I feel like they could use a change in management and maybe staffing. I'm dissuading people I know from doing business with them; not that it matters since almost every retailer in the area fired them years ago.
,
,
,
,
,
Contacted the company via their phone number after the Newport failed (all lights flashing, indicating overheating battery). Brad informed me that there really isn't a fix for this, and without hesitation set up a replacement to be sent to me. It was the easiest transaction I've ever had with any company in my life, especially considering how awesome their other products usually are. By far, I recommend this company, AND their customer service.
,
The second one I got, which I kept, is great, but the plug jack is faulty, sometimes there is no contact. I have to wobble the cable a bit to get it to work.
Great guitars, but they should really rewamp their quality assurance systems…
,