Fiat Italia

I would give 0 stars if possible. Brand new Fiat 500x, only had it for 5 months, still under warranty. It developed a water leak in the footwell behind the driver seat. I took it to the nearest dealership (Thames Motor Group) hoping that the issue would be resolved since the car is brand new. Well that was wishful thinking, while writing this review I am now in my 12th week of waiting for this issue to be resolved and I鈥檝e been treated with the most disgusting customer service from each and every department I have dealt with. In fact I was told today by Fiat Financial Services for Fiat UK it might be another 8 weeks? Since my car has been in the workshop they have since found 3 leaks. Clearly this is a faulty car that no one can fix? I have had to phone so many times, each time being sent to a different case worker, and no one has managed to help me resolve the issue. In fact, I was told today, rather arrogantly from Fiat Financial Services, it is being referred to a new case worker and my car could be in for another 8 weeks. No one is actually listening to the customer here. I am paying for a new car, that I鈥檝e driven only 3 months, and am being shuffled about from pillar to post. This is unacceptable customer service. I am deeply disappointed with Fiat UK, and my dealings with Thames Motor Group Customer Service. At this point I do not want to even accept the car back as they keep finding more issues with it, it鈥檚 a brand new car, does that seem fair? Looking at other reviews I can see this is no isolated incident. Anyone looking to purchase a Fiat heed my advice. If something goes wrong with your Fiat you are left out in the wilderness. No one calls, no one helps, it鈥檚 left to you to follow up, and there is absolutely no regard for customer care. Should anyone in Fiat Customer Care look to help here is my case number 00151254. Quite sad that I have to revert to social media and TrustPilot to get any help on the matter.

#thamesmotorgroup, #fiatuk, #fiatitalia,

Brand new Abarth 595 supplied from new with a starter problem, waited three weeks for the dealer to see it, now told there are no parts and waiting on Italy for another two weeks or more. Car being returned with an issue to start it, unable to supply a courtesy car. Avoid if I was you as Italian unreliability is alive and kicking!!! Ten days later, no news, had the car five weeks and still doesn鈥檛 work!!!

Very poor customer service. Not responding to emails. Only focused on making the sell and not looking after the Client long term.

Won't be buying car from them again.

I bought a Fiat Ducato van for my self employed business selling beds and mattresses. It is fitted with an automatic gearbox, which is common in the motor home version of the 鈥楧ucato鈥?but pretty much unheard of in vans designed for everyday work use and high milage. I chose it because I can have trouble changing gear in manual vehicles. Unfortunately the gearbox has never worked as it should. It lunges into and out of gears, and performance and fuel economy has always been lacklustre at very best.
In October 2018 further complications arose when the gearbox stopped working entirely.
The nearest approved FIAT dealership (鈥楽toneacre Wrexham鈥? that would work on my van under warranty was 20 miles away. I had to have it recovered at my own expense as FIAT told me the warranty wouldn鈥檛 cover it.
I received my van back a MONTH later and was told there had been excess oil in the gearbox. It took 4 weeks to get to that conclusion. The entire while I struggled to make some sort of a living without my precious van.
The gearbox continued to work (although just as rough as previously) until May this year when exactly the same thing happened again! Engine management warning light came on and 'Gear not available' on the display. Again I had it recovered to 鈥楽toneacre鈥?at my own expense and they took yet another whole MONTH trying to fix it! I eventually got it back and 3 days later it happened again! Another TWO WEEKS at 鈥楽toneacre鈥?
All this time I鈥檓 begging FIAT and 鈥楽toneacre鈥?for help with a courtesy van and to get thing moving as I was losing income every day, but hitting a brick wall every time. To make matters more frustrating, as FIAT have no UK office I had to phone 鈥楳ilan鈥?every time which costs a fortune from a mobile phone! Their customer service is a disgrace and seemingly staffed by robots who just can't think outside what they're trained to say!
After all that it's still not working as it should and I'm waiting for the next total breakdown. The engine management light has already come back on!
I run my own small business, and having what I thought would be a new and reliable van off the road for 10 weeks since last October being fixed has cost me a small fortune in lost earnings, van hire and emotional wellbeing.
Neither FIAT or 鈥楽toneacre鈥?have never offered an apology or reason for my van being unusable for so long, a replacement courtesy van or to recover my van after any of the breakdowns.
The van is unsafe and not 鈥榝it for purpose鈥? It changes gear when it likes and sometimes takes up to two seconds to do so. This could result in an accident. I was informed by the head technician at 鈥楽toneacre鈥?that they鈥檝e have access to FIAT鈥檚 international database for fault diagnosis and nothing like this has NEVER happened before on any FIAT vehicle!
As FIAT and 鈥楽toneacre鈥?obviously have no idea how to fix this problem it鈥檚 only fair they take their van back and reimburse my money or give me a van which does work properly and is safe. This gives them all the time they need to work on my van and find out what exactly the problem is in their own time and hopefully before anyone else suffers the same problem. I鈥檝e waited an inconceivably long time and lost a huge amount of money waiting for a vehicle to be fixed, yet instead is still in the exact condition as it was originally. It鈥檚 not right or fair this should continue any longer. I no longer have any faith in my van which cost me so much to buy and has let me down so badly or in FIAT or 鈥楽toneacre鈥?who鈥檝e treated me like a nuisance and make out they鈥檙e doing me a huge service by taking my van back to have any warranty work done in the first place.

Would give zero stars if possible. Took motorhome to Fiat at Preston as fault on DAB radio. All day of a job costing me time and money. Picked it up and drove off. 2 minutes later same fault happened. Rang them and the service manager basically accused me of breaking it as he said it was fine when they handed it back to me. Said I would bring it back again to fix once more and I asked for some compensation for my time and money and got a big fat 'NO CHANCE' of the service manager. Never use Preston Motor Park Fiat to service your car or motorhome

I have been a customer of Fiat now for over 19 years and have never had any major issues with cars which I have purchased. The issues I have experenced where always resolved swiftly and efficently.

Once i made the mistake of purchasing a car (Fiat Stilo Abarth 2.4) though a car supermarket which turned into a total nightmare but Fiat took care of the issues and allowed me to take the used car to a different dealership issuing vouchers to put right what the car supermarket had messed up. Over the years the car did give me alot of trouble but the issues where always resolved by a wonderful and talented service team (Alf, Steve, and all the mechanics at Forward Autos).

I understand that Abarth is your performance brand for Fiat models but please, please, please provide some sports models under the Fiat livery. I have used Forward autos for many years and was upset that I couldn't purchase my new car from the dealership (Mark and Philip Forward have done so much for me over the years and wanted to give them another sale).

Keep up the good work, I'm really looking forward to purchasing my Abarth 124 spider tomorrow but will sadly miss my 500x which has been a true joy to drive. Not a single fault in 3 years a true testment to cars manufactured at the Melfi plant.

Again, please more performance model options for Fiat branded cars, we need some more drivers cars back which is what Fiat excell in producing 🙂

I loved my dad's old 1985 Fiat Croma Turbo i.e. to bits and so did he until we finally had to say goodbye in 2002. A truly stunning car that was ahead of it's time, I remeber racing along the AutoBahn trying to catch a ferry in Hamburg at over 130mph for hours after we overslept, a big limo that moved like a sports car at the time.

My 500X sat nav packed in, car is under 3 years. My local dealer doesn't have the equipment to effect repairs so I contacted Fiat. 3 days later they told me I'll have to travel 100 and some miles to another dealer to have it looked at. I explained that this is really unsatisfactory, they didn't care, the woman didn't care at all. She all but said to bad. No wonder FCA cars are at the bottom of the satisfaction list.

Having 2 days on the phone trying to get my fiat 500 sorted with a problem i had which meant i could not use the car finally got some joy from Sue a lovely very helpfull lady who worked at the wakefield branch. Arnold Clark at leeds what a joke, could not look at my car for a month let alone work on it.

Worst customer service. Oscar from Fiat Customer Service is very rude and should not work in a customer facing role.

I received a missed call from Fiat, regarding my ongoing case and got through to Oscar. The reg would not work to locate my account, once passed. I queried what my reg was on the account and it was wrong so I asked Oscar to change this to the correct reg so my account could be found in future using my reg.

Oscar constantly repeated we are closing now, you will have to call back tomorrow and I disagreed with this as I work in a contact centre and if we have taken a call, we deal with the issue. Oscar ended the call.

I have never dealt with anybody so rude.

We all want to go home from work, but this is unacceptable behaviour.

Disgusting service from FIAT, customer service and Arnold Clark dealer ship , Warranty fault on a car two weeks later no communication from Fiat
would never purchase a Fiat again !
Or from the dealership.

Fiat Parkside Hounslow. This garage is the worst main dealer garage in the UK! We purchased a new Fiat 500c from this shower in 2010 brand new. They have serviced it every year since then. My wife phoned them to book the car in for another service Oct. 2017. She was told the price would be 拢280. The guy also informed her that this car has never had a major service since 2012 which is not funny as they have done all the servicing on the car. I smelt a Rat! Phoned three other Fiat dealers which all were cheaper than FIAT PARKSIDE. I opted to get the car serviced by a specialist garage to find out it was virtually half price. Upon servicing the car by I must say proper mechanics they told me this dealer FIAT PARKSIDE had replaced the pads & drums previously using non Fiat cheap parts. They also informed me that the rear wheels had oxided to the alloys proving the rear wheels had never even been taken off.
There was only 1 litre of cheap oil in the car instead of 3 litres. But more worrying the belt had never been changed. Should be done every two years. The car was in very poor shape due to this excuse of a garage. I have paid 7 years worth of main dealer services for a equivalent service to Jacks Cut & Shut!
They have ticked the boxes on the service sheet for work which was never carried out.
I am in the process of reporting this mob to fiat HQ in Italy.
DO NOT USE
You have been warned. This garage is the epitome of all that鈥檚 wrong with dodgy dealers in the UK.