We haven't even got an appointment with one of their technicians to come and check the box either. It's completely unacceptable how all of this has been handled.
,
,
,
,
,
,
,
Tak for god behandling
,
For reasons only they know, Fibia delays sending any technicians to our address only saying that the problem is so big (and no wonder how they know about that), that they already outsourced the issue to some other company to solve that only they know about, standard replies that worth nothing in practice (apart from being an actual insult to the customer in need of immediate solutions) and currently we have no internet for over 2 weeks: we can even tell them that the problem is most likely a cable cut by the company changing pipes on the nearby street yet they DO NOTHING ABOUT IT while they have no problem getting paid for NO SERVICE NOR ANYTHING provided in exchange. And still, after 2 weeks, there is no solution nor appointment with any technician on sight. I have a word for this: OUTRAGEOUS!
,
,
( toolmodighed) and gave me the opportunity to express myself. He helped me understand the questions I asked.
It will be great to have people like him as a staff.
,
,
,
,
,
,
Wrong name, wrong language, no answers, a real flipping me the bird reply. I was actually insulted.
Following is the reply to my query:
Hej Leifh,
Tak for din mail.
Du vil modtage en regning då¿™kkende de lé…¶sninger du har for perioden.
God weekend.
Dorthe K.
Kundeservice
And The initial email:
Hi I upgraded last weekend from 300/300 to 1000/1000. This was completed the same day so thanks for that.
However I found out in short time my signal was not improved vastly on WiFi, ao I asked to be upgraded to 500/500 instead.
I was then informed "downgrading" from 1000/1000 would take a month, in other words I am charged despite still wanting an upgrade from 300 to 500 for a 1000 connection that is not usable.
I would like my bill adjusted to only reflect an upgrade from 300 to 500, and furthermore your sale staff should make potential upgraders aware WiFi on your AirTies does not produce 1000 or even close.
Thank you, Leigh.
,
We have for more than one month now been trying to get our internet connection reconnected,.. after a total refurbishment of our home.
First it took three weeks of waiting before a new fiber was 鈥渂lown鈥?through an already existing cable. Now we have been in contact with tibia several times, because the connection is not being activated…
The first four(!) times we have called 鈥渟omething is wrong, and you will get access to the WiFi during the day鈥? Now several days have passed… Weirdest thing is that Fibia has disconnected the WiFi on the router (where the fiber enters) that was visible before the fiber was connected… this morning I received – what I believe is – the first honest answer, that this connection will be activated, once the smart-routers (part of the package) are shipped off the… 鈥渟ometime next week鈥?.. we cannot activate the access to the router (that鈥檚 already there) before…
Then we pass 11/2 month since the first contact with fibia… for a reconnection… ! Jeez!
This is exactly why barrier to entry has to be lowered for other providers!
,
,
,
,
,
,
,