Fibia

Hovedgaden 36 Svinninge 4520 Denmark
70 29 24 44
 http://fibia.dk
Kimberly
7 months ago

Fibia has one of the worst customer experiences that you can come across. We have been waiting for 1month+ to get access to the internet and it has still not been resolved. We have called in once or twice a week to get a status (also to not be too annoying for them, but at this point, we have lost hope). After they have mounted the box inside the house the technician told us that in 1 week we will have access to the internet – but now one month has passed and we don't know when it will be working. We have called again today and now they are saying that the box might be the issue, but if that is the case it should have been fixed weeks ago.
We haven't even got an appointment with one of their technicians to come and check the box either. It's completely unacceptable how all of this has been handled.

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Howard
7 months ago

Super godt. God service

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Dustin
7 months ago

god service 😉

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Charlene
7 months ago

God Service V.h.Stevns foto / Johnny Nielsen

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Noel
8 months ago

Super service

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Carly
8 months ago

Last time called up your Support who informed all was showing right in Your settings could not help at all as all were Not right in My settings – dissatisfied customer

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Kareem
9 months ago

Super s酶dt personale at tale med

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Natasha
9 months ago

En super behandling. Alle igangv忙rende sager ordnet perfekt.
Tak for god behandling

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Marcus
9 months ago

To put it like this: in pandemic times when Internet is vital and there are 15 people at the address depending on it for various reasons (mostly studies related), Fibia considers its customers to worth nothing.
For reasons only they know, Fibia delays sending any technicians to our address only saying that the problem is so big (and no wonder how they know about that), that they already outsourced the issue to some other company to solve that only they know about, standard replies that worth nothing in practice (apart from being an actual insult to the customer in need of immediate solutions) and currently we have no internet for over 2 weeks: we can even tell them that the problem is most likely a cable cut by the company changing pipes on the nearby street yet they DO NOTHING ABOUT IT while they have no problem getting paid for NO SERVICE NOR ANYTHING provided in exchange. And still, after 2 weeks, there is no solution nor appointment with any technician on sight. I have a word for this: OUTRAGEOUS!

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Abraham
9 months ago

Super god service

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Lydia
10 months ago

Alex is a wonderful person. He had patience
( toolmodighed) and gave me the opportunity to express myself. He helped me understand the questions I asked.
It will be great to have people like him as a staff.

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Stacey
10 months ago

God service.

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Robyn
10 months ago

It is always a pleasure to contact their customer support. I have been a customer for a while now, and have never had any issues with them. I decided to write this review because my last experience was out of the ordinary, as they had basically fixed my problem before i had finished explaining it to them, and without me having to do anything myself. Amazing help, thank you Jonas!

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Angel
10 months ago

really good and friendly service

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Victor
10 months ago

god service.

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Casey
10 months ago

Fin service.

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Rebecca
11 months ago

Shocking customer culture!
Wrong name, wrong language, no answers, a real flipping me the bird reply. I was actually insulted.

Following is the reply to my query:

Hej Leifh,

Tak for din mail.
Du vil modtage en regning d忙kkende de l酶sninger du har for perioden.
God weekend.
Dorthe K.
Kundeservice

And The initial email:

Hi I upgraded last weekend from 300/300 to 1000/1000. This was completed the same day so thanks for that.
However I found out in short time my signal was not improved vastly on WiFi, ao I asked to be upgraded to 500/500 instead.
I was then informed "downgrading" from 1000/1000 would take a month, in other words I am charged despite still wanting an upgrade from 300 to 500 for a 1000 connection that is not usable.
I would like my bill adjusted to only reflect an upgrade from 300 to 500, and furthermore your sale staff should make potential upgraders aware WiFi on your AirTies does not produce 1000 or even close.
Thank you, Leigh.

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Jarrod
1 year ago

You should strongly consider a different provider if available…

We have for more than one month now been trying to get our internet connection reconnected,.. after a total refurbishment of our home.

First it took three weeks of waiting before a new fiber was 鈥渂lown鈥?through an already existing cable. Now we have been in contact with tibia several times, because the connection is not being activated…

The first four(!) times we have called 鈥渟omething is wrong, and you will get access to the WiFi during the day鈥? Now several days have passed… Weirdest thing is that Fibia has disconnected the WiFi on the router (where the fiber enters) that was visible before the fiber was connected… this morning I received – what I believe is – the first honest answer, that this connection will be activated, once the smart-routers (part of the package) are shipped off the… 鈥渟ometime next week鈥?.. we cannot activate the access to the router (that鈥檚 already there) before…

Then we pass 11/2 month since the first contact with fibia… for a reconnection… ! Jeez!

This is exactly why barrier to entry has to be lowered for other providers!

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Sheldon
1 year ago

Go service. Og nemme at snakke med. Tak for det

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Alberto
1 year ago

Fin service.

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Stacy
1 year ago

Tak for ualmindelig god behandling og kompetent support leveret af Tobias i dag,

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Jeannette
1 year ago

1000 tak for kanon support mandag aften?

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Cristina
1 year ago

Super god service

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Richard
1 year ago

Super fin service

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Stuart
1 year ago

super god service

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