4 years ago
A small company who when stretched in the busy winter months appear to prioritise easy, profitable new installations over servicing existing customers. We purchased a gas fire from them some years ago and all was well until it broke down in a recent cold winter snap. We were told by Fireplace Gallery that they do not come out to fix fires in December. If you want your fire to be reliably maintained AVOID this company. They appear very keen to take one's money but disinclined to assist when the job is not as profitable as other work. Ended up poorer, stressed and still with no working fire. Appalling service. Avoid.