Fiskars

Small part broke on a pair of garden shears after a year of hard use. Sent a photo and asked if it could be replaced and what the cost would be. Two days later the item is in the post, no charge and no postage costs. Tremendous service. As has been said they may be a bit more expensive than some but this sort of service is worth its weight in gold.

Great gardening tools and amazing customer service. We had an issue with one tool. They had responded to my email within 24 hours and had the issue resolved in no time. They may be a bit pricier but it's well worth it in my mind.