Flibco.com

Too expensive, bad service, impolite employees, etc.
Amazing how a company can last so long in Brussels giving a bad and expensive service without competitors. "Only in Belgium"
Take one of those 10EUR taxis in the South Station instead, or similar services.

The same type of shuttles in other cities cost half the price and do a better job.

The continuously cheat the customers with the "5EUR" banner. You can try (at the moment) every single date in the future and you will not get that price (to Brussels).
When I asked them by email why there were no 5EUR tickets for 3 months agead they said they 'ran out' of those tickets, which is a complete lie, because I hadtried for many different dates the day after they posted the new schedule.

I arrived to Charleroi airport to take a bus to Bruges. Only to find out, after 20 minutes of waiting, that it wasn鈥檛 coming.

I go over to the lady at the counter and she says it has been cancelled. I never got any notice of that. Furthermore, they didn鈥檛 refund my money.

After asking the lady for a solution she was very rude, talking to me with this 鈥渢ough luck鈥?attitude. She told me to buy a ticket to Brussels and take a train there. The ticket, however was more than 3x the price of what I paid.

When I asked about a refund for my original ticket, she says I need to handle it with customer service, with an attitude of 鈥渘ot my problem鈥?

She gives me a card on which the customer service number is located. Only to see they charge 0.55 cent per minute! So I need to pay to solve their mistakes?

I decided that I already paid enough so I tried the contact form on the website, which did not work on my phone. As if they didn鈥檛 want to be contacted.

I contact support via the email on the card, only to get the message. 鈥淲e posted it in the news section on our website, here is your 鈧?鈥?as if I check flibco.com every day for fun.

So by this time I still have no solution, and I paid, in total, 5 times more for my trip home than I was supposed to pay.

I鈥檓 usually not the person to write reviews, but this was the worst experience I ever had with any company.

Charleroi – Brussels – Charleroi

The buses are fine, so do the drivers and they manage to bring you to the destination. End of good things.
Their service is unacceptably bad!
1. You have to wait and queue outside, no matter the weather conditions.
2. Being 15 minutes in advance does not guarantee you boarding anyhow. We used the bus twice, we had to twice wait for a second bus because the current is full.
3. The schedule is approximate. Our 14:00 bus departed at 14:20. Explanation follows.
4. The staff is chaotic as hell!
4.1. The queue is also approximate and they can鈥檛 help avoiding people who cut the queue.
4.2. They sell tickets in the bus, but from three people is not clear who does what, customers are roaming around being told to come here, go there, wait here and so on.
4.3. At some point the POS terminal stopped working and everyone waited for a passenger to withdraw money to pay cash. At least they waited for her instead of moving on to the next passenger and declining her boarding, which is a good thing.

From Charleroi airport to Brussels city center everything was fine but the issue was when we had to go to Charleroi from Antwerp. Our tickets were for 9 am and we literally ran all the way to the station to be there on time. However, there was no bus until 9:22. We tried to call them but it was impossible to reach them. Contacting them on social media didn't help either. Had there not been locals there waiting with us, we'd never know that being late is a common practice with this company. When the bus arrived, I asked the driver why he was late and he only grinned. This is a horrible service. At least there could be some sort of a sign that the bus might be late and that we shouldn't worry about it.

I've used Flibco bus to get from Frankfurt to Hahn airport on Staurday February 1st. The choice was Flibco or Flexibus, but Flibco timetable suited me better.
Personally, I didn't have any problems with them. The bus arrived at the bus station 20 min before departure time, it was clearly marked, it had wi-fi and USB charging points for each seat.
I have to commend the bus driver for cleverly avoiding congestion on the autobahn caused by an accident by taking some side roads and getting us to the airport on time.
My only remark is having 2 stops at Frankfurt airport and Mainz, and second control of our tickets on the way off the bus.

Absolutely horrible experience with misogynistic and condescending staff. AVOID AT ALL COSTS

I took the 7 PM to Charleroi Airport. I got on board with my 7yr old thinking I had tickets for both of us. I showed the driver the tickets on my phone. He was short with me and said 鈥測ou need tickets for both鈥?and I said 鈥淚 have tickets for both鈥?and he said 鈥測ou need to buy a ticket for your son鈥?I said 鈥淚 think I bought a ticket for my son.鈥?While trying to look up the ticket and the website to see what went wrong.

Meanwhile he鈥檚 getting aggressive with me about needing a ticket for my son and I鈥檓 trying to figure out what happened considering I thought I had bought one. He鈥檚 calls to the other men working who both also get aggressive with me insisting I need to buy a ticket when I wasn鈥檛 saying I shouldn鈥檛. I was just trying to sort out the matter.

Meanwhile they are all aggressively, in a loud voices, yelling at me that I need a ticket for my son as I am trying to figure out what happened.

When I look at the site I see what happened. The translation into English is not very accurate. In French it made sense and was clear that the ticket for there鈥檚 a ticket for an adult and a ticket for a child under 4. In English it鈥檚 not so clear. When you鈥檙e doing it quickly it looks like there is a child ticket and an adult ticket. I made a mistake I tried to show them. I also tried let them know that I was right that moment buying a ticket for my son.

They were still being very aggressive with me insisting that I needed to buy a ticket for my son and not at all listening to me telling them that I was buying a ticket for my son at that moment. I tried to show them how I got confused and they wouldn鈥檛 listen. I got frustrated and said 鈥渙h for f*cks sake鈥?out loud, in general, not directed at anyone.

Then they started threatening me that I would have get off the bus if I was going to swear and then started lecturing me about swearing in front of my son. They had the never to ask what kind of mother was I to do so. They had absolutely no business going there. It was patronizing, misogynistic, and none of their business.

This the worst customer service I鈥檝e ever gotten in Belgium. I can say this with some confidence having lived in Belgium for two years. And it was all over something that was a simple mistake that I was trying to fix while they were yelling at me. There was absolutely no need for their tone or attitude with me. I am absolutely never going to take a bus with Flibco again. I鈥檇 rather pay the extra money for personal transport and be treated like a human being. I highly recommend that others do the same.

Do not book with Flibco.

Overpriced for a shocking service. For our journey from Charleroi to Brussels we waited outside for nearly two hours to get on a bus. Notices everywhere said there were buses every 30mins, however buses turned up 45 mins after the last and sat there for another 20 before leaving again. The queue was very ling behind us, I would hate to think how long the people behind had to wait.

From Brussels back to Charleroi we arrived at the bus stop at 8:45, were third in the queue and so expected to be on the 9am bus sharp. Wrong, the bus turned up at 9:45, with no sign of the scheduled 9:30 bus anywhere, and then the driver came off and told us that he was taking a half hour break. This meant that the 9am bus would be leaving at 10:15. Also no sign of the scheduled 10am bus. If we had got on this bus we would have been late for our flight, so had to spend 鈧?00 euros on a taxi.

Contacted flibco who don鈥檛 seem to care at all, and told us that a bus turned up on time but was filled before us – which simply is not true. No refund of our unused tickets has been allowed, never mind the taxi fare.

Only use this service if you want to spend 鈧?0 on a bus that may come anywhere between 30 minutes to 3 hours after scheduled time.

Shocking.

Great option to get to the airport.
We used flibco in Germany, Frankfurt. There are no better transport to get to the Hahn airport.
From beginning we didn't want to buy tickets because of bad reviews, but we carefully explored them and most of they were about rain on the bus stop and passengers' inability to understand where locates the bus stop.
So, we decided to risk up and were more than satisfied. The bus arrived in time, there was comfortable bus and moreover the price was cheaper than train or taxi.
I totally recommend flibco!
And really don't understand those guys who write bad review because their own problems..

Bought a ticket and showed up promptly for a 6:50 shuttle bus from Metz to Luxembourg. The bus not show up nor did the company send any update or explanation for standing me up. I waited 2 hours in vain, took a 200 euro taxi at the last minute as not to miss my plane. Flibco gave no apology nor any gesture to make amends for the trouble caused. They state "This happens sometimes. Unused tickets are not reimbursed." I will never try to take Flibco shuttles again.

Made an error with the booking date and they refunded me without problems. The staff in Brussels Midi are always helpful with the tourist trying to find their way.

Honestly I'm confused how this company survives – they have no respect for their customers and according to them nothing is ever their fault. Don't expect the buses to actually arrive on schedule or expect them to go out of their way to help you in any way – you would do much better to find alternative transport because this company has no sense of urgency when it comes to getting people to the airport on time – curious given that their entire business is literally airport shuttle service.

Bus was on time. We went from Brussels to Antwerpen. But no one said the bus was going to Breda in Holland. So when the bus stopped the first time and the bus stop sign said Cypres or something weird and only a few went off, then bus took off again and the next stop was Breda. Other passengers in the bus missed the Antwerpen stop aswel. The Bus driver did not speak a word English.

Shuttle bus in Budapest was 25 minutes late – when we called to check it's whereabouts, we were told it was running late because it had to wait for another client. We had arrived at the pick-up point 10 minutes ahead of time, as instructed- the drivers should leave if the passengers aren't there on time, especially if there are other passengers to pick up.

In the end, we got a taxi, as we couldn't risk waiting any longer.

Terrible company! Our flight was delayed, which meant we missed our bus to Antwerp. Instead of allowing us to instead take the bus to Brussels, which still had plenty of room, they wanted us to wait two hours for the next bus or pay another 鈧?7 each to take the bus to Brussels. I鈥檇 say you get what you pay for, but it isn鈥檛 even that cheap. Avoid.

Don't expect customer service

Yesterday we took the Flibco bus. Since there was a traffic jam, the driver decided to leave the bus and have a look. Then he took by accident another bus?! Because there were two Flibco busses behind each other. Another busdriver then drove us to a point, where we picked out 'our busdriver'. Finally, when we got our driver back, he was driving uncarefully, probably to minimize the delay. Driving 100km/h where he was only allowed 70km/h. He was constantly crossing the continous crossing line on the road. There was also an alcohol smell in the bus. I really hope that this was not the driver.

Terrible service. Very frequently late, once we lost our flight because it took three hours to go from Brussels to Charleroi, there was a car accident and the driver didn't want to take a faster road suggested by all navigation systems. The price is always high,independently from how in advance you buy it.

I never leave negative reviews, but this company is ridiculous. We waited over an hour to board a bus from Charleroi to Brussels Midi. There was no warning that this company only had one bus to take passengers, which meant that the line was ridiculously long and I am sure that some were waiting outside for 2 hours. There was no information provided as to when the next bus was coming, if we would make it onto that bus or wait for 30 more minutes. Flibco should be ashamed. Before buying this ticket, consider spitting a taxi with some people in line or those you are travelling with. I will never use this service again.

Why do they ask for the flight number and airport origin when you book from your account? Especially with g.d.p.r. I don't think it's normal to do so, especially in Europe. I use it for Charleroi shuttle to Lux and when I book online, they always ask for this confidential information. Why?

AVOID!My bag was stolen

I was travelling from Charleroi airport to Brugges and my bag was stolen. When we arrived in Brugges, my luggage was not anymore in the luggage room and disappeared. My luggage was in the bus in Charleroi Airport and not when we arrived in Brugges. The theft 90% occurred in Gent when the driver opened the doors publicly without leave his seat and supervising.Nobody could took this luggage by mistake as it was faulty and unique .It is a theft because of the company and driver safety procedures .you cannot open the doors publicly without supervision .They ruined my holiday. The driver also was not speaking English at all.

Missed my flight because of inadequate schedule. On the ticket its written that bus departs every 20 minutes. But our bus driver was waiting until all the last passenger. Instead of 20 minutes, we were waiting for 35 minutes + bad weather and it took 1.15 minutes to get to Charleroi Airport from Brussels. As a result, I've missed my flight on 01/10 to Krakow and got to pay 200 USD to left Brussels on the same day. Better plan your trip when travelling with flibco, cause sometimes going out 2.5 hours before isn't enough!

Best price I could find for a transfer from Frankfurt city to Hahn airport. Bus arrived on time with no delays. Great service!

Despite all of the bad reviews, everything went fine. I travelled from Frankfurt to the Frankfurt Hahn airport which is two and a half hours ride. The bus was on time and even arrived a little bit early. Everything went normal.

Bus left 20 minutes late, driver was chatting

Monopolistic – expensive, totally customer non-care shuttle service company. I bought ticket days before, but because the plane was late I arrived after my ticket expired, in customer service nobody helped me , just by relying on article 5.3 that it is impossible to change the date. When I buy the ticket there is no seat number or something like this, it is only PASS why they charge people two times???