FLIZZR Rent A Car

A few days after returning the car, they took 100鈧?from our creditcard, without any notice. There was no damage

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE:

I booked a rental from 9 – 23 Aug. No one turned up at the collection point. I waited for for over 2 hours before trying to call them. None of their numbers were answered, only messages about week day service.

I booked through Expedia so contacted them. They spent nearly an hour trying to get hold of this joke of a rental company. Eventually they gave up and told me to make another plan and that they would arrange a refund. 4 weeks later and still no refund.

Not 1 contact, no apology, just a useless piece of paper confirming my booking.

Don't touch, run for the hills folks. You have more chance of renting a kangaroo from a panda.

worst customer support ever!

Nobody was at the pick up location and they do not want to refund the money!

I rented a car using Rentalcars.com. I showed up at the terminal on time. Nobody was there to give me the keys of the car or take my documentation,…
I called the company (Flizzr) and they confirmed there were no reservations for that time.

As consequence I had to book with other company that was more expensive and also my trip was delayed by 2 hours.

They charged the full price and they do not want to refund It!

In my opinion they are scamming people! Avoid them at all cost!

Booked car I thought through this company turned out I was redirected to Cartrawler when I requested refund due to coved -19 restrictions and my airline cancellation .
Flizzer were quick to indicate Cartrawler as the payment collection therefore had no obligation to the customer to eatable customer contact and support refund trawl which incidentally is a mine field when claiming refund through car hire . Result will never use them again

We rented a car from Flizzr/Sixt at Dublin Airport. It was raining and quite dark at pick-up. The next morning after driving to Shannon I noticed the 2 front wheels being completely smooth on the outer edge and a bulge on LH tyre sidewall. Clearly someone before me hitting a curb causing this damage. Due to safety concerns driving back to Dublin the next morning I called roadside assistance asking for advice whereby he told me to get the wheel changed and that we will get refunded the next day upon return to Dublin.
The garage where I was told to go for replacement was a 60km round trip including toll gates. Thinking they had some contract with them but apparently not. Knowing what I know now I would have gone to a place much closer of my choice. The next morning arriving in Dublin the car was checked back in and I was given an e-mail address to contact for a refund. Long story short this email address was not valid and I found several addresses online to which I鈥檝e sent all the detail and receipts. A week has gone by without absolutely no response from anyone. Eventually I decided to call customer service where I was greeted by the rudest obnoxious female ever. After checking, apparently I was not covered for glass & wheels and the replacement of the tyre 鈧?00 was for my account and no refund will be possible. When I eventually said to her that I鈥檒l be leaving a poor review her comment was 鈥淵ou do that鈥?and hung up.
If the damage was caused by me there would be no argument but the fact the car was declared roadworthy by their inspectors before my rental started is beyond me. I will never rent from these clowns again, clearly out to take your money and no respect, loyalty towards customers. Think twice before renting from Flizzr/Sixt because they won鈥檛 hesitate to steal money from you whenever they can.
STAY AWAY!!!!!

They closed their office before our flight arrived without warning us so we had to spend 100s on taxis to get us to our accommodation and back again the next morning. The car was not what we booked and manual rather than automatic so my wife couldn't drive it. Icing on the cake? I just got fined 89 Euros because they didn't tell us that the toll system wasn't turned on. Shockingly bad customer service.

The car we received was not even close to the type we reserved. Our complaints at the (SIXT) reservations desk were not taken care of. After 100km we had a Mallfunction light going on; the road assist support told us, even though the local dealer didnt recommended to continue driving, to inform the crew upon returning the car and thats all they did. I will never ever rent a car either with Flizzr or Sixt again.

Negative experience with this company.
Additional fees are charged about mileage, E- toll service and even if you flight delays for an hour. Terms of conditions unclear and misleading.
Avoid this rental company!!!

We hired a car from Flizzr at split airport and when we returned the car the lady told us it was clear and we have no problem .Then a few days later our credit card had 250 euro taken from it to Flizzr and they claim the was a scratched ,i am 62 years old and have never ripped anybody off ,if i had done the damage i would have paid .I know there was no damage and this is a scam
DO NOT USE THIS COMPANY

I hired a car through jet 2 to be picked up at paphos airport through sixt in July 2019. Upon picking the car up I was told at the desk the car had a full tank of fuel and they would charge me a 100 euro fuel deposit on my credit card that would be refunded when returning the car with a full tank of fuel. I returned the car a week later with a full tank of fuel and was told by a member of staff at the airport when he checked the car over that the 100 euro would be refunded within 3 days. Still not been refunded. No working contact number to call and the email.address on their website is not valid. I have managed to find an email on there fb page bit still no response. What a sham took my money and no way of getting in touch and they dont respond. Would never again go through this company for car hire. If I dont hear back this week I will be going through the ombudsman to complain

We rented a car in Cyprus for a week. Our keys got wet and stopped working on the penultimate day of our holiday so we called to get them replaced. We were told that the head office was closed on Sundays (strange for a tourist-focused company) but they would have someone bring the keys the next day. I informed them that we would need the keys by 10am in order to be sure of catching our flight later that day, and they told us this was not a problem.
The next morning I called at 8.30 to ensure that the keys would be coming and was told they were already on the way. Over an hour later and no sign of keys, so I called up again. I was informed that they should be arriving at some point that afternoon. After I told them that would not work for us and they would need to arrange a taxi for us, they told us that in fact the keys would be arriving in a few minutes.
Over the next hour or so, Flizzr lied through their teeth to us about the keys being just a few minutes away – clearly in order to give their driver time to get all the way from Limassol to Ayia Napa. Fortunately, the keys started working again as we had replaced the battery, but had we not, we might well have missed our flight.
Almost every time I called I spoke to somebody different. Their communication with me and with each other was shambolic. Not sending our keys out in time would have been bad enough, but then repeatedly lying about when they would arrive in order to string us along and avoid hiring us a taxi or making other arrangements for us is disgusting behaviour.
Do not use Flizzr!

Wauw, this service is such a ripoff. Our plane had a 2hour delay and there was An extra service fee of 30鈧? Thinking this was reasonable, it was only the beginning of additional fees coming our way. You have to secure your car twice for over 2000鈧?and all of a sudden they said to us our creditcard did not alow it (which was Total bull) and they charged us An extra 190鈧? What a Nice welcome to marocco experience. People, save yourself th茅 troubles and Don't book here…

PS update: quick reply by website so hop was up, but no one is picking up the phone so still 380鈧?lost and still no car. Oh, and they also lied about blocking 500鈧?on my moms visa! Schandalous service in Marrakech..

To be fair, I have rented from these guys at Billund Airport in Denmark with no issues many times, however on this occasion my rental came with a mileage restriction of 90km which nobody pointed out when I collected nor was I made aware of in my confirmation emails, and I didn't think to look out for having made the same rental so many previous times. Firstly, 90km is a ridiculously small amount and unless you're only planning to drive to the next town and back there's not really much point in renting! I feel this allowance is deliberately low to catch out unsuspecting people like myself. I returned the vehicle and having flown home received an email for 245DKK for excess mileage. I was naturally annoyed so called the desk the next morning, I spoke to the same person on the desk, who turns out to be the manager, and his response was that its my own fault for not checking, that's why the rental cost is so cheap, promptly followed by him putting the phone down on me. I became more frustrated with his response so I called customer services whose agent then compounded matters by denying he did this (despite not being there?). The service agent's response was much the same, eg not our problem. I tried to give feedback about their service levels and duty of care in explaining what liabilities there are on the vehicle rental but she was not interested. I regularly travel to Denmark and can't believe that they were happy to lose all of my future business on the back of something that could have been discussed professionally and probably have even reached a compromise, ultimately making me an even more loyal future customer. I guess this is not how their model works. They clearly believe customers are disposable and they are prepared to lose a few to gain a couple of sly extra Kroner. Sadly I won't be using them again unless I receive a satisfactory response from either their own customer services or from Sixt, the parent company. Held og lykke I fremtiden!

Update: Hi Flizzr, Thanks for acknowledging my feedback, however I have already sent an email to the address you specified. I received the same 'not our problem so go away' this time in written form. I therefore assume the matter is closed at your end and my business will be taken elsewhere. Sorry and bye!

I have never used this company, yet, somehow, and quite out of the blue, received an email invoice addressed to a totally different person (same surname, but this was the only similarity), in a totally different country.
I cannot understand how this has happened and just HOPE that it is not a phishing scam.

Watch these guys.
I rented a car with an existing damage, annotated as located on 'the rear bumper', in the rental documents.

The car was used very little and, when not driven, was parked in a private drive for the duration of the rental. We checked the car (in daylight) when picking it up and dropping it off but made the mistake of not taking photos of the whole car. 6 weeks after completion of the rental I have received an invoice for a scratch on the rear bumper! After numerous emails they have shared a photo of the scratch – which I did see when we PICKED UP the car but assumed that was the existing damage they referred so did not report it as an additional damage!

The communication has been spectacularly poor, numerous emails before it became clear what damage they were referring to, having to resend emails and photos because they were not able to locate them in the system. I can't help but feel they are charging me for the cost of taking the car in the garage to make good the existing damage. Very disappointing.

I rent cars abroad 10+ times per year so I know normally know what you are responsible for as a renter but Flizzr appear to be different and I would caution anybody going for Flizzr unless you prepared for a lot of stress and potential expense.

I have made a reservation previously with Flizzr for this coming Christmas roughly a month ago.
I now want to add a baby car seat to my reservation which is an extra charge that I am happy to pay. However the only way that Flizzr allow me to add the baby seat is to do a completely new reservation with a much more expensive charge per day for the car.
The staff have been very rude in our correspondence, basically telling me to accept what they say and just be happy with it.

I will never use this compiagain and will advise anybody I know to stay well away from them

I booked and paid for the rental vehicle via Argus car hire for the period 18 Aug 2018 to 25 Aug 2018. I also took out additional insurance from Argus on arrival in Bari Airport, Italy.

When collecting the vehicle via the Sixt desk, I was advised that an excess cover amount would be saved on my credit card. I returned the vehicle on 25th August and everything was confirmed as ok. I have subsequently been charged 拢315.89 by Sixt.

When I queried this with Flizzr, they said that I 'opted for and took out their insurance which included trye, breakdown and insurance'. My version of events were as above, namely that my credit card details were being taken to cover any excess damage 鈥?no mention of additional cover ie tyres, breakdown and insurance.

They pointed to the receipt which they claim I have signed, I cannot read or do not understand Italian so relied on the verbal explanation which as stated above referred to excess damage.

The signature I provided was via an electronic device, with no link to the actual receipt. There was no connection and it wasn鈥檛 pointed out to me. It certainly was not transparent as Flizzr claimed.

As before, I strongly reject their claim that I 'OPTED for and CONFIRMED excess reduction, protection for tyres and glass as well as roadside assistance as an extra鈥?

I consider this to be blatant miss-selling and am in the process of raising a complaint with their CEO as my comments are falling on deaf ears.

Avoid at all costs!!!!!

Very very bad! Rent in M眉nchen airport. No body at the desk. Sixt is helping you… yeah after 2 hours!!!! Condition of car very bad. First day have to fill the oil. Charge extra costs on creditcard without any notice. For cleaning they said. Very slow on respons on email. Waiting for 9 weeks now for a refund

I rented a Ford Fiesta and they gave me a VW Up, which is clearly not the same car category, despite their claiming so. Also forced us to buy extra insurance, despite being fully insured already. The car was very used and had a lot of dents, but otherwise was fine. The staff was nice, even when lying straight to your face.

I hired a car from Flizzr on August 15-26. At the desk in Dublin airport the official who dealt with me, Mossman? held me up for twenty minutes while he 'signed on', while others around me came and went with their sheets to collect their cars.
I had taken out full cover of 拢320 plus hire here before I went to Ireland but he insisted that I wasn't sufficiently covered and made me pay 拢253 euro extra before I left.
My daughter in Longford who works in insurance said I was fully covered and had been 'conned.'
Also I filled the car with petrol but saw 拢27 extracted from my account afterwards.I WILL NEVER USE THIS COMPANY AGAIN. BEWARE.

We are very satisfied with the Flizzr Service at the Lisbon airport. No queues at a service point but a person from Flizzr who is waiting for you at the meeting point at the vodafone shop. Within 10 minutes the shuttle was present, to take us to the Flizzr office. Very friendly staff. Clean, new car. Good description of the already existing scratches on the car.

Also with the delivery of the car a good and fast service. The shuttle bus took us directly to the desired terminal (1 or 2) at the airport.

No hidden costs on the bill. Everything very good and clear. Thank you Flizzr!

The car we got was good (we got a Toyota Yaris with only 10鈥?00 km), but the service from Flizzr/Sixt was bad. Long waiting time at picking-up the car although there were not many people. When we brought back the car at five in the morning we got told there is no one to control the car and we should leave the keys just there. Of course we did not do that as we wanted to have confirmed that the car is not damaged and fully tanked at the time of return. In addition, while we got told there is no one to control the car others got their car controlled. We do not recommend this rental company as I will not imagine what would have happened if we had any issues with the car and would have needed assistance.

Don't use this Company, they are con artists!!
I booked the car through Expedia for a trip to Edinburgh. I was supposed to arrive at 22.25 with Ryanair from Stansted. The plane was delayed by an hour and I was at the Flizzr/Sixt desk at 23.30. When I asked for my reserved car the bloke at the desk(Adrian) took great delight in telling me that because I was an hour late my reservation had been cancelled(he told me to read the terms and conditions) and I that to upgrade to another vehicle costing an extra 拢110.I told Adrian that I would complain about this rip off and he couldn't have cared less!!

I have just returned from a holiday in Iceland and rented a car from Flizzr/Sixt. I rented our Chevrolet Spark purely on price and then panicked when I saw the awful reviews. It's a quick transfer on the shuttle bus to the office & we only had to wait for 5-10 mins to be served. All good so far. We were then seen by a truly miserable assistant who tried to terrify us into taking additional insurance for 215 euros by telling us that we would be charged 8000 Euros….yes 8 thousand if we were caught in an ash or sand storm!!! I overheard her threatening a 10,000 bill to someone else. I booked through holiday autos and the excess was 500 euros and I have separate excess insurance. She only secured a 300 euro deposit on my card so I'm not sure how they could charge me 8000. The car survived a good few miles but it was a bit bashed, old and 80,000 plus km on the clock ( not even worth 8000 euros ). All worked out in the end but I am going to put in a complaint to the company for the scare mongering and will not use them again.

OH MY GOD. I wish I had read trust pilot before I hired a car with Flizzr in Iceland. I actually did look for reviews on Flizzr in Iceland in general and there were none so I guess I鈥檓 the first. To say they are a disgrace is an understatement. What happened to me yesterday has never happened with a car hire company in my life and now I鈥檓 at present over 鈧?00 in debt because of Flizzr. I鈥檓 convinced it is a scam and guess what????? It鈥檚 happened to loads of other people too????. I hired a car Friday. I was told there were four existing damages to the car before I took it but no one came out with me to check over the car (which is a first), I had a look over it as best I could but as it was lashing rain I didn鈥檛 look at it from every single angle possible. Howandever when I returned the car yesterday, low and behold the guy told me there was a dent in the side rear door and because it wasn鈥檛 noted in the damages (along with all the other damages that haven鈥檛 been repaired) he said I would have to pay 鈧?00!!!! to have it repaired. I had to ask him twice to show me where the dent was because I couldn鈥檛 see it. You had to stand at an angle close to the back of the car and look along the side to even spot it. There鈥檚 no way I would have spotted it on Friday because you wouldn鈥檛 even see it unless you were looking for it. I told him that there was no possible way that it happened while I had the car because we were never anywhere that could result in it happening. Well he couldn鈥檛 care less what I said. He just wanted my card to take the money. I also told him the booking was a joke from the beginning because I was charged twice for the same booking and I鈥檓 still waiting on the refund. He didn鈥檛 respond to that either. It鈥檚 quite obvious that this is a scam as I guarantee you that they charged people for the other damages on the car and never repaired them. Also one of the headlight bulbs was out when we picked up the car but we only realised about a half hour into the journey. This actually made visibility quite difficult on the Friday between the rain and the mist. It also proves the car wasn鈥檛 checked thoroughly by Flizzr. He didn鈥檛 care about that either. The amount of complaints about this company are phenomenal. I鈥檓 just so sorry I didn鈥檛 see them before booking. Everyone is right. You think you are getting value for money but then the company scam you with damages you didn鈥檛 even cause and charge you a repair fee that cost over twice what the car hire cost. I contacted them and they鈥檙e going with this 鈥測ou should have checked the vehicle when you got it first and reported any damages to us鈥? So they want me to do the job of their incompetent staff as well? As I said YOU COULDN鈥橳 SEE THE BLOODY DENT UNLESS IT WAS POINTED OUT TO YOU, SO HOW THE HELL WOULD I HAVE SEEN IT ON FRIDAY. I am sick to my stomach over the whole thing and it has ruined an otherwise great weekend. NEVER EVER AGAIN WILL I HIRE A CAR FROM FLIZZR OR SIXT. You really do get what you pay for. Crap and incompetent service