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Thank you for reading and please forward to the company manager of Prestige for the business to be improved!
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Could have picked up something more impressive from Tesco at half the price!!
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I had received flowers from the same company for mothers day from my son and they were fabulous. It gave me confidence to use the company to send flowers to my daughter,they were perfectly ok.I now wouldn't use the company again especially the way the complaint was treated.I sent photos and a separate complaint but that was ignored.
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The point being, I wouldn't touch this company (which is owned by Interflora) with a barge pole.
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And not roses way overpriced too
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On the morning of the 14th I received an email stating that the flowers were out for delivery with their courier, weirdly I also received a 2nd email just under an hour later stating exactly the same as the first.
2 minutes after the 2nd email another appeared, this stated that the order was not going to be delivered, due to their "supplier failure to despatch"…and that they would "like" to "offer" a refund.
Due to the conflicting emails I then phoned, after 29minutes I eventually got through to an operator who said that lots of people were affected, when asked why I had received the despatch emails I was told that was normal, strange I thought that a confirmation of despatch saying that the goods were on their way with the courier actually meant they had left, thus is not the case, it just means someone pressed a button "expecting" that the goods had been despatched.
I asked to speak with a manager or supervisor and was told that was not possible and they would phone back – still waiting.
I looked elsewhere to try to organise same day delivery, cheapest was interflora, which I could get through flowersdirect, at nearly 3 times the cost, unfortunately none of the local florists were accepting local orders.
I eventually ordered via interflora directly, wish I had in the beginning.
I sent a tweet on twitter to flowersdirect just mentioning the poor service, within minutes I had a call, lovely woman tried to help, but couldn't get flowers any quicker than the 16th – 2 days later! Yet even on the day I could order for delivery on the 15th (standard nextday)
Finally she has offered to have the flowers sent free of charge on the 16th & a full refund.
Now I understand things do go wrong, but for systems not to be on place to minimise these issues is simply appalling, to send emails confirming despatch & goods on their emway, should mean precisely that. If an order is placed days, weeks before, then once confirmed that should be stuck to.
Refunds should be automatic, so should good customer service, if a despatch notice states "Your recent Flowers Direct order is prepared, is on its way and scheduled for delivery later today. Rest assured, your gift is in safe hands"
– should actually mean that the goods are on their way!! It would have been nice to know earlier in the day so that an alternative could be found. An email is not acceptable for important communication that needs quick response.
I payed nearly 3 times as much in order to get flowers on the day, will I be compensated? No… but flowersdirect twitter have refunded & are delivering free flowers as a sorry…. does this make up for my loss – no… Does it restore my faith in the company – no… does it make me want to recommend the company – never in a million years, would I personally use them again – definitely not,even if they were the last flower delivery company left…
Save yourself all the bother, buy from interflora or your local florist (best option)… don't trust these guys to deliver on time even if your have been given confirmation & told goods are on their way..
Anyone wanting proof of emails/order etc, no problem I am 100% willing to provide.
Well I have to say I was a little surprised, maybe I have marked this company wrong… my initial 1 star review is correct in my view, but, since my wife has not only received the flowers (2 days late) but today (3 days late) they also sent a nice bottle of Prosecco & box of chocolates….plus a full refund… so even though I paid 3x the price for same day delivery elsewhere due to the failure, my wife has had 2 sets if flowers & the extras.. so for follow up customer service I think it only fair that I change to 3*…. I was a double special day this year for her, slightly spoiled by this event, but Flowers Direct have at least made a very decent gesture… much appreciated.
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Will be filing a dispute with the bank!
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To whom this concerns,
The time is now 7.50pm and I have still not yet received the flowers I ordered. I have waited in all day.
My partner has now left our flat to start her night shift.
I cannot describe how disappointed I am.
I usually order flowers through a local florist, but thought I would give you guys a try.
It is needless to say, I will not order flowers with you again and would rather pay slightly more and have the confidence the flowers will be delivered within the specified time.
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Lookin on the reviews for today, I wasn't the only one. The site maybe a scam, so just reported.
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Subsequently they were delivered to her work so now she wont receive her flowers on valentines day. Fantastic
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