Flyparkplus

No care
No responses to phone or e mail regarding either a full or part refund of my parking after flight cancelled
Never recommend or use again, such a shame as service for valet was always very good
Disappointing to say the least

DO NOT USE……DO NOT USE
Booked on 30/1/20 for an upcoming Easter trip 10/4/20 to 13/4/20……All good on the website…..
Since then Coronavirus has hit and our trip has been cancelled.Nobody would answer phone so e-mailed them and was dealing with an inept person called Romero, who said he would contact Gatwick and inform them we are going to be a 鈥?No Show鈥?and they would not be offering a refund!!!!!!!!
Hold on, we have been told by OUR UK GOVERNMENT not to travel so we have no option!!!!!
British Airways have refunded our tickets as well, the hotel also have refunded even though we booked a non refundable rate in both instances. Why can鈥檛 Flyparkplus be flexible rather than 鈥?robbing鈥?there customers when we have NO option to travel in this instance !!!!
We are horrified and astounded to be told by this idiotic company they won鈥檛 be offering any refunds!!!!!!! WHY.
We want to travel but are not allowed. Romero,and the company absolutely appalling customer service!!!!
DO NOT get sucked in by these 鈥?cowboys鈥?….. they are rip off merchants and I can鈥檛 understand why Gatwick associates themselves with them……. DO NOT USE…… you have been warned !!!!!!!!

It is with regret that I have to write this e mail, however due to the appalling service we received from your company I have had no choice.

We have used meet and greet at airports from Stanstead and Gatwick on many occasions with absolutely fantastic services on previous holidays so thought we would do the same for our flight at Heathrow.

OUTGOING

We called the telephone number given to us on our confirmation paperwork when we were 30 minuets away from the terminal, we were told by the operator that the driver had ben dispatched and would be with us within 30 to 40 minuets but not to go to the prearranged car park on level 1 but to go to the passenger pick up and drop off point and wait.

Well once at the rendezvous point we waited for 15 minutes and no sign of a driver, we called again and were told that the driver was just entering the tunnel at terminal 3 and would be 10 minutes, we waited another 15 minuets and called again and were told the driver was nearly there, again no call from yourselves after 5 minuets we called again and then we got no answer the phone just rang and rang. At this point we were getting very nervous as we had a flight to catch, we left the vehicle and went into the terminal to check in as time was getting tight (calling every 5 minuets while in the checking in Queue) the driver finally turned up 1 hour 45 minuets after our initial call saying they would be 30 to 40 minutes.

The driver took the keys no checks were done to the car and no paperwork changed hands he just got in and drove off, this made us nervous of leaving the car now, we made our flight with 10 minuets to spare and an EXTREMLEY stressful morning had by myself and my wife.

RETURNING

We landed at Heathrow after an eleven hour flight and collected our luggage we called the number given to us on our confirmation paperwork and were told that the driver would be leaving with our car now and would be around 40 minutes.

We made our way to the exit and waited for a call or our car to be delivered back to us, low and behold after 40 minuets no car no call. We called again after about another 5 minuets and got the same answers that we had on our drop off 5 days earlier and the alarm bells started ringing, we called every 10 minuets and the operator would not tell us how long or what time our car would be returned and the phone just started to ring off the hook at this point we were getting really worried that we would not see our car again and added to the fact that we had someone looking after our children that we needed to get back to.

Eventually our car turned up 2hours 23 minuets after our initial phone call and being told it would be 40 minutes.

As our car came into sight we were absolutely horrified to the state of the car that we had cleaned the day before we dropped it off the wheels were caked in mud and there were mud splashes all over the wheel arches and fairings (Photo attached), when we confronted the driver he was blatant in admitting it was parked in a field and said it was only the outside that was dirty. Astounded by this we asked for a name of someone we could speak to there and now and he just walked off and we were left fuming, tired and hoping our car was not damaged underneath the dirt and sludge it was covered in.

In addition to this we found a parking ticket for Terminal 2 at Heathrow (Photo Attached) , this would suggest our car was not picked up and dropped off but used for something else without our consent.

Reviewed yesterday following appalling service , today we've realised the parking company have stolen my husband's rayban sunglasses that were locked away in the glove compartment. Will be making a complaint to the police. In anger at the state of the car I photographed the driver and filmed him talking to someone in the so called 'office'. Photo of driver will be shared widely. Surprise surprise, no-one is now answering our calls. Will not only be a call to the police but trading standards. They are in my opinion THIEVES!!!!

UPDATE just rang the Flypark Plus Birmingham number, they so could not care less! Told me you should get a receipt for any valuables before you leave the car! When I asked if they police checked their drivers FLYPARK PLUS put the phone down on me! We have a crime reference number with the MET police. I would urge anyone who has had similar issues to do the same and report to Trading Standards. They need to be closed down !

Update 28/2/20 Flypark plus hung up on me three times today and have now removed all comments and the ability to comment on their Facebook page ! I also rang central airport parking and they refused point blank to give me the name of a manager or number. Furthermore the man I spoke to taunted me by laughing at me!! FLYPARK plus and Central Airport Parking could not care less.

No problem. Parked car, waited 10 minutes for other passengers and then driven to terminal 5. On way back called when luggage received and picked up in 10 minutes from where they had said they will pick up. 4.5 service. The 0.5 deducted on account that driver to airport drove like Lewis Hamilton on an F1 track 🙂

Please DO NOT use this company.
I phoned re instructions when collecting my luggage. I was told it would be a minimum 45 wait. When I told him that my family had been travelling for 23hrs. He was very short with me, and told me to be patient. After 11 calls to him, with various pick up points, they turned up 1hr 20mins later. I was mortified how my car arrived. It was COVERED in thick lumpy mud. Covered. It was even on my roof!
The lack of proper instructions, professionalism and respect towards me, my family and my car is beyond words. I might add. My car was spotless when it was dropped off. f.

Avoid this company, they stole/changed my tyres. I left my car for two weeks and when I came back I was informed that I have to wait for 1 hour and half to get the car. They offered me that someone can drive me to collect the car. The driver had a dirty car , while driving he was on the phone all the time, I was not feeling safe at all : Reg Number NG58UBL .I was not sure if he was not under influence of some substances. I found my car with differed tyres , so while I was gone they stole by expensive tyres and change with a cheep one. I had to wait for the manager to come to clarify which took another 1 hour. I ended up that they will pay me original tyres based on my invoice. I did email the invoice and bank details but later on they don't pick up the phone .

Booked with Heathrow Premium – Meet & Greet via FlyParkPlus. Drop off was fine, although the car was picked up from passenger drop off area and not at level 4 of short-stay parking, as indicated in their email.

I returned a day earlier than scheduled, but had informed the company 3 days ahead of time and had received confirmation of change of booking. On arrival, I was rudely told that the parking lot had no such confirmation, so I will just have to wait for 40 minutes and pay an extra 拢15 for early arrival. After waiting for an hour, the car shows up, with tires completely covered in mud. I showed them the email I had received of the revised booking and they accepted that.

But, the rude behaviour on the phone, miscommunication about my booking, and delayed delivery of the car, with caked mud on the tyres, is just unacceptable. I will never book with this site again. Given the too-good-to-be-true price, I should have known better.

Shiraz

Finding the parking place was a bit of a problem first of all, secondly numbers given to call were not answered , apart from that the service to the airport was good! On return call was answered and must admit the driver was very friendly and extremely helpful! All went very well on return

when we got to the airport we was told that flightpath didnt send our booking over to the parking company.
Was then told by a very rude guy on the phone that they were doing us a favour and getting a driver in early so we should be grateful even though we phoned flightpath 20 mins before to say we were on our way.
Therefore had to wait 30 mins at airport for the guy to arrive. Flightpath just outsource this and when I told the guy Stuart on the phone that he need to sort it with them it sounded like he was bashing his head against the phone. I have never been so rudely spoken to and did not want to leave my car with them but as we were now running late we had no choice. The man who picked the car up though was lovely but the service beforehand was diabolical.
Flightpath have said in their comments back that it wasnt anything to do with them but I made the booking with them and they didn't forward the booking on to the car company or try to rectify the error so it is to do with them.

F*CKED UP. These people better compensate my friend. She missed her flight due to these people not being there OR answering their phones.

PLEASE DO NOT BOOK WITH THIS COMPANY.

I booked these for two employees to fly out of Heathrow. The service was awful when one person called on the way to the airport he was told you have to wait as your late! Both people nearly parked in short stay car park as they nearly missed their flight. On return they called after the baggage area as instructed, and were told we will be with you in 45 minutes….nearly an hour later they turned u with their cars! This is more like MEET & WAIT not meet and greet
Do not us they may be cheap but the old adage YOU GET WHAT YOU PAY FOR!!!

Customer service is non existent! We had to re-book another carpark and cannot get money back as no one is responding to the messages!

Absolute bunch of cowboys.
Our flight was delayed and we informed the company immediately. When we landed we called and were told we had to wait 30-40mins. After 40mins and no car we called again and were told 2-3hrs. So we took a taxi to the car holding site at an additional cost of 拢16. When we arrived the car was unlocked with the keys in and the company office was locked with staff hiding inside like cowards.

Booked Meet and Great received no confirmation by email but money withdrawn from our account. Screenshot of the booking doesn鈥檛 provide reference number or phone number. Called the number on the website and despite hanging on for about 10 minutes per call the call is terminated by flypark. Meant to be parking with them TODAY. Have had to book and pay again with another company to be certain of parking. Appalling service. Will be following up on return from our travels. Avoid this firm at all cost.

Posted this review of Flyparkplus and their response was to direct me to their website CustomerSupport Page but you cant post a complaint or get help if you don't have a booking ref 鈥?.and that was the whole point – I never got one but they took my money and failed to deliver a service. You never answer your phone so how is a customer expected to complain or get service?

Fly mid October, was advised to park illegally for collection and pick up in arteas where fines can be issued (the guy himself admitted its to save them paying the fee to come into the car park)

Registered a complaint got told will get answered in 7-14 days and now at day 26 and no answer

I am sure you will reply with the 'We are just agents contact flyplus etc – what a cop out as flyplus are the people who have ignored me for 26 days so you guys say 'Nothing to do with us' and flyplus ignore you

Paid for meet and greet service with FlyParkPlus at Heathrow Terminal 5. Very good price, but read on. Phoned half an hour before arrival, but had to wait half an hour at the departures drop-off for car to be collected.
On return, phoned once bags collected and had to wait 40 minutes for car to eventually arrive at the departures drop-off area where many signs say picking up is prohibited and advertising 拢40 fines.
On both arrival and pick up had to phone multiple times to ascertain whereabouts of person picking up/delivering the car and given different excuses each time.
Instructions given over phone for drop off and pick up arrangements differed from instructions given when making the booking.
Car had been driven for more than 40 miles, suggesting parking area over 20 miles away.
Do not use.

Absolutely appalling.
Landed on the 12/11 at around 8.45, called to inform you i had landed and was told to call back when i had collected my luggage as i would incur extra car park charges?
Waited nearly an hour for my car..
i had to call 5 times, each time it was a different excuse why my car had not arrived, starting with you couldn't find my car to finally its at the ticket barrier (It wasn't as i was stood there waiting for you)
On the final call i asked your operative if there was somewhere i could leave feedback he thought it acceptable to put the phone down on me.
We had just spent nearly 5 hours on a plane and were cold, tired and hungry we just wanted to go home.
When the driver did arrive with my car he told me a completely different story.
you were only 15 minutes late collecting the car even though i gave you 45 minutes notice, so i guess we were lucky there.
Just to state the obvious, i wont be using you again.

This is a disgraceful company. Hidden surcharges that are only presented to the customer after the booking is made.

Absolutely fuming. First I had to wait an hour in a drop off area for the driver, half of the phone calls were rejected. Left the back seats down just to find them in up position on arrival. I noticed my fuel level was way lower than expected…. so glad I took pictures of mileage when I dropped the car off and when I picked it up …. only to notice my car was drove for 66 MILES. I just wonder what my car used for while I was away. I'm absolutely fuming. I paid for car park services, not for my car being free taxi for someone else. Install hidden GPS and cctv if u going to use this company or simply AVOID.

Very nice and helpful service

GUYS DO NOT USE THIS PEOPLE PLEASE, THEY MADE US WAIT FOR 3 AND HALF HOUR WITH A NEW BORN BABY AND WHEN WE GOT OUR CAR THEY HAVE DAMGED THE BODY AND THE ALLOYS,
PLEASE AVOIDE USING THIS PEOPLE. WE ARE TAKING THEM TO THE COURT

Waited for 47mins for our car to arrive at Gatwick. No apology for the slow service. The worst service we have received for valet parking we will not be using again

Terrible……..I waited an hour for my car after phoning you tell you we had picked up our luggage. The car was covered in mud ( I had the car valeted on the day we set off to the airport)
The explanation was that it was splashing from the yard where the car was stored.
Somebody had been eating in the car – there was jam on the central arm rest.

This is one of the worst companies I have ever dealt with regarding customer service and promises. The car was delivered back after an hour and 30 mins from our initial call. I would not have minded if they called us and told us that the driver was stuck in traffic. I called the Operator to inquire where the car was and I was told by him ' do you want me to put wings on the car'. – who says that to a customer – its a joke. The car came back damaged and I will be taking further legal action on this. It was also covered in grass. I have never had such bad experience and rudeness from a company in my whole life.