FonePaw

I had high hopes that this program would help restore all my data off a phone that got dropped and the screen went black. From the website that had FonePaw advertised, it never gave me a list of phones that they do not support. So I buy the program for $70, go through the process to try to get my data back. But when I get to the part that says to pick the type of phone, mine was not listed and I couldn't put other. So I contacted Customer Service about this and they said oh we don't support your type of phone. Its written below on what we do support and what we do not. Well this was never advertised on the site I got everything off of. For 2 months now I have been going rounds with them in trying to get my money back. Wasn't my fault it wasn't advertised correctly, maybe they shouldn't have it advertised on websites that don't follow their policies. Not backing down until I get my money back, this is bull crap.

I purchased the program because I thought it would be better. I purchased the program the company said to. Well the company said it was the wrong program and would t work. They wouldn't tell me the correct program and wouldn't refund. Then they got rude and nasty. Find a program that works on a droid and stay far away from this business. I would give zero stars but that wasn't an option.

Customer service stinks, non existent. Only contact is send Email to them and wait, wait wait… I uninstalled same day of paying for junk.
Software is BAAAAAAAAAAAAAD!
Company needs to close up and disappear.
Don't waist your money for getting absolutely nothing.
I stopping payment.

I purchased the FonePaw Video Convertor and despite installing it on two separate PC's, it took over 24 hours to complete upscaling a 1080 mp4 file. Yet when I used a different program, it took way less time. When I requested support to refund my money, they refused with the explanation that event though it took 24 hours to complete, the software works, despite the fact they supposedly offer a 30 day money back offer. Terrible customer service and in addition, deceiving as well.

So the software did not work for my case and the support wasn't able to help and they did not refund or stand behind their product

Terrible Service – didn't work on our Galaxy S5 – no refund – said I should have read their policy better…
TERRIBLE COMPANY!

Unexpectedly, I got a full refund as of 7/23/20. Don't know why. Never thought they'd do it after fighting me on it for 70+ days. At least they finally did the right thing. This company still derserves 0 stars after the way they treated me. It's like taking a test and you improved from 0 of 100 questions right to 5 of 100 answers right. That grade is still a bad F! I got the refund eventually, but they were still extremely rude and dismissive. Worst customer service of my life by far. I say "they" but really, I worked with only one person. Maybe there are some decent people who work at FonePaw, but consumers, BEWARE!!

Product didn't work, tried to get and never did receive a refund! No success and asked to work with R&D. Who does that? How can you sell a faulty product? dr.fone worked first time. Anyway the general public need to know.

I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)… I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.

if are thinking of purchasing this app after reading this review its your problem because this app will only rip you off like they ripped me off. I had to make use of a great hacker service to get what I wanted I'm very sure she can also help you with what ever thing you want to spy and hack.

PLEASE DO NOT BUY THIS PRODUCT…ONCE THEY GET YOUR MONEY………YOU ARE SCREWED!!! THEIR SUPPORT DEPT. SUCKS OUT LOUD!!!!!!! EMILY WATSON [email protected]#$%%^$#
THANK FOR YOUR WONDERFUL SUPPORT!!!!!!!!!!!!!!!!!!!!!!!
THIS PRODUCT IS TOTAL $#*! AND SCAM…PLEASE DO NOT BUY!!!!!!! PERIOD!!!!!!!!!!!!!!!
I AM PISSED CAN YOU TELL..I WORK HARD FOR MY MONEY AND HATE WHEN SCAMMERS DO THIS $#*!!

Software does not work on anything newer than a Galaxy S6. And they will not refund money when their system doesn't work. Basically you can use it on a working phone. Total trash. 100% Worthless

I had technical troubles from the start. I had to choose another app which worked effectively. Asked for refund explaining my reasons. They require lots of info to even consider refund. But first you have to try to have tech support work through your issues. Then you reach an impersonal Emily Watson. Not sure if she a computer generated response as it responds in a cold and unfeeling manner. Anyway I gave up.

I PURCHASED THIS THING ONLY TO FIND OUT THAT IT IS NOT COMPATIBLE WITH MOTOROLA. I EMAILED THE COMPANY FOR A REFUND WAS INFORMED THAT I SHOULD HAVE READ THE TERMS. I READ THE TERMS WHICH STATED THE SOFTWARE IS COMPATIBLE WITH MY DEVICE. WHAT A RIP OFF. DO NOT PURCHASE THIS JUNK. IT IS A WASTE OF TIME AND MONEY.

I purchased Fonepaw's services to try and recover lost data on my phone. The software was never able to connect with my phone. Customer service gave me instructions on how to supposedly make it work. The instructions always failed. Then customer service told me I had a "root" my phone in order for this to work. When I learned what that meant I became concerned about the impact to my phone and told them I did not want to take that step. I asked for a refund. They refused and told me that because I would not root my phone they would not issue a refund. I will never recommend anyone use this company, because they do not honor their own terms for a refund and they have stopped responding to my requests for a refund. I now have to submit a claim with the Better Business Bureau. They are crooks.

I accidentally deleted pictures off my phone and tried to retrieve them with this app. I paid for the download and, in the instructions, it says it is not recommended to "root" if you have a Verizon or AT&T phone. The only way to retrieve deleted pictures is 1. The phone needs to be rooted and 2:lost data hasn't been overwritten by new content. Well, since they do not recommend rooting on a Verizon phone, which I have,I sent an email asking for a refund. I figure if the app developers themselves don't recommend it then they must know what they are talking about. This all transpired on Aug 12th and I am still trying to get a refund. I have been going back and forth with them. First they explained about the root system which I responded to that they themselves recommended not to do on a Verizon phone. Then they asked for the model of my phone to prove it was a verizon phone, which I did. Then i got an email that gave me a link to a site that would help me root the phone. That tutorial was sent 8/26, fourteen days after I sent the original email stating I couldn't use their app. The data had been overwritten by new content by 8/26 because they basically advised I couldn't use their app. I again asked for a refund to which I get a reply saying they offer a free trial and there I would have seen that the rooting step was needed. I wanted my pictures and chose to believe they could supply an app that would help me so I just bought it outright. STAY AWAY, especially if you are a Verizon or AT&T phone user.

It doesn't work, they give you the run around. This is a bogus scam. No refund even though they advertise that. My correspondence with them showed me that this place in not in the US. Their use of structure and vocabulary had foreign scam showing througth.

It is highly recommended that you want to purchase the software of this software company, you can check it here, and hope that everyone can promote sitejobber, let more people know the software quality of fonepaw. Because my English is not good, I regret to know sitejobber until now.

When I bought FonePaw software, I found that I couldn't fix my phone at all, so I sent an email to 2checkout asking for a refund. 2checkout asked Miss Emily of Fonepaw to ask, Miss Emily immediately responded to 2checkout and would reject the customer's refund because Their internal emails were accidentally sent to me. Showing their 30-day money back guarantee is not true.

Or if you really want to buy, as Kevin said, be sure to pay with PayPal in order to have a guaranteed refund. Otherwise, you have to spend a lot of time and cost. My experience is that I keep sending emails to debate with their Marketing Supportor Miss Emily. The big point is to debate, it will cost you a lot of time, I spent three weeks. Until she couldn't argue, I got a 70% refund, but my phone was not fixed because of Fonepaw's software. I fixed it with free iTunes.
Only fixed my bad English.
So I think I was very stupid to buy FonePaw software and also charged 30% of the money.

In addition, the authenticity of FonePaw. Can be discussed by the following items
Their previous page shows that Chief Editor's Emily Watson and Customer's Bella, the photo is exactly the same, using the search engine to search, you will find this image has more explanation. In addition, they have now changed a new photo for Emily Watson. As long as they search by search engine, they will see more than one explanation. Many photos of this company have another possibility. And consumers can't upload their own photos on the message board. Where do the photos come from?

If you can, use PayPal to purchase this software. I attempted to use the software, garbage though. Couldn't get any help/refund through fonepaw. Did a refund through PayPal, had to wait 10 days (or close to it), then the money was back in my account.

Did a full, 1 star review a while back, but hope this will help someone if they do decide to purchase and it doesn't work out.

I suggested my boss buy the fonepaw recovery program…she did buy it and when I try to start recovering data from her phone like she needed, it does NOTHING of the sort. But what they do offer is a separate program, under the 1st ones "tools", that you also have to pay for separately….on their site it says that the 1st one she purchased was for data recovery, but it's a bait and switch. Wretched trickstering here, support was of no help either, said she had to buy the other one separately.

I actually purchased fone paw and was not impressed. I tried following the instructions given by Emily and finally having a month of daily contact. I asked for a refund. No refund was given despite the clear failure of the product is save my data. I am not impressed!

Perhaps FonePaw can learn how great companies treat customers from clues in this story. It's June 2019 and one of my dearest friends is at the end of his life's journey. For 3+ years my friend has lived with brain cancer – glioblastoma – the same type of cancer Sen. John McCain had. My friend lives his life and is facing death with dignity and grace. During his relatively short life, he has always treated people with respect, no matter their circumstance. His honesty for and transparency with his family and thousands of friends will endure long beyond his days on this earth. I am blessed to be on a core team of friends and family caring for him and raising $ for his medical bills and for his two teenage son's college education. Recently, I purchased FonePaw to retrieve data and family photos from my dying friend's Google phone. I purchased the product with the assurance that I was under a real 30-day trial. After multiple attempts (and help from tech support) I was unable to register the product for use. In fact, without registering, I never used the product. I kindly wrote and requested a refund. I thought that FonePaw's 30 day trial meant just that – a 30 day trial. My request for a refund was denied. It is evident FonePaw does NOT value basic customer service. They refused to issue me a refund for a product I never used once. Maybe FonePaw can learn something from my dying friend. Look above at how I described my friend with brain cancer. Do not buy anything from FonePaw! It is a company that is not honest nor transparent (FonePaw promotes a 30-day trial while fully intending to stick it to you), especially if the product was never used.

This program does everything except what you want ! If you buy it to improve your video as they advertise, it will not work for you !

Don't buy from this company. Based in Hong Kong and doesn't readily update Apple products or Android products. Will NOT WORK THE WAY YOU INTENDED!

I wrote & explained to them where I got stuck in the recovery process. My explanation included the fact that I had contacted Verizon support, & that THEY couldn't even figure it out.
That was actually my 2nd attempt to get help. Both times I got the same "too bad, so sad" auto-reply, saying how it must be my ineptitude.