Footballnet

Untrustworthy, horrible handling and refused to give money back. Bought tickets for high profile El Clasico in Madrid, which were very expensive. I ordered and paid for 3 seats together in a good category. Received three tickets alright (a few hours before the match) but they were in a much lower category than I ordered and paid for, high up under the roof. Would have been at least 130鈧?cheaper per ticket. I called and complained, but I was told that it would later be refunded according to their Terms&Cond. After that, I was offered a voucher to use for future use on their website. I said no thanks, I want my refund back as I was promised. Later they said I would not get anything. At lastly, I have been offered 30鈧?discount, even though I can calculate that the tickets I got was 390鈧?cheaper in total. Absolutely not trustworthy and horrible customer service. I expect to receive the tickets that I paid for. When I then receive cheaper tickets, I understand that the more expensive were not available, but then at least give me the difference in pricing back…. but no….. they keep the price difference, HORRIBLE CUSTOMER SERVICE. Only reason I give two starts (could just as well have been 1), is that I at least got some tickets. Could have risked that I would not have gotten any, and still paid…..

Lara ROCKS…My daughter has purchased tickets to an upcoming match in October. If she did not read the 'fine print' or following the directions then 'shame on her'. 99% of the poor reviews come from people who did not read the terms and conditions. I appreciate a company that accepts responsibility for an unexpected problem but I really like it when that company tells it like it is. So stop giving poor reviews because you did not do your due diligence and READ. I have absolutely no ties, investment, affiliation or any communication with this company until after my daughter purchased their tickets and that was only to read the reviews. PEACE

First decided to buy a ticket for an Arsenal game but the game has been moved due to broadcasting rights. It was no problem to change against a ticket for any another game. The new ticket has been delivered to our hotel in time and we had a perfect football day in London.