Footballticket

Absolutely horrendous experience with this company. This company is polar opposite of honest. I bought two tickets online and only received one. They wouldn't send me another ticket or even refund me my money for the second seat for that matter. I'm utterly gutted and frustrated, how do these people get away with this??! This is basically highway robbery, withholding MY money without any kind of compensation!! I contacted their customer service and was assured that the price I paid (about 500 Euros) was for 2 seats. Much to my shock, it was only for 1 place and they argued that the chat agent was actually mistaken! How does the blame fall to me and I'm the one who has to pay for it?! I'm in disbelief and I honestly cannot imagine how 1 ticket would cost that much, even with the inflated prices. To add insult to injury they didn't even refund the excess or compensate me for this dreadful ordeal. Disgraceful service and deceitful company, you're nothing short of a fraud! I'll never use it again and I'll make sure my experience is known to all!

I was travelling with my son and my two grandsons
I was travelling with my son and his two Children,soon 10 and 12 years old,To the Dortmund-PSG match. I wanted us to come closer to the pitch so Iordered, Category 1 Gold Long Side Lower 1st Or 2nd Tier Tickets as said on your site, for 258,75 Euros each and explained that we have two kids with us. The tickets I was provided was 2 tickets as high as we could get on block 51(also shown in two prior categorys) and also as close to the corner we could come. The other two tickets was on the same tier but on different rows. Three rows apart from each other with no possibility of having any kind of contact with each other. Therefor we couldn't use that ticket and the two kids had to sit with their father on the 2 places that were together.
I wrote on my first contact with you that I was travelling with 2 kids ten and eleven years old and that it was important that we could sit together or in pairs. A few days before the game I wrote to you and checked that everything was ok. I got the following answer from you:
鈥?Dear Lars,
Thank you for your email.
We will try our best to provide 4 tickets together, but in accordance with our terms and conditions we can only guarantee seating in pairs, that is you might receive 2+2 as close as the availability will allow. According to the Oxford Advanced Learner's Dictionary of Current English, a guarantee is a promise or undertaking (usually in writing or print ) that certain conditions agreed to in a transaction will be fulfilled.

When I first saw the tickets we got, I contacted your customer service and they wanted me to take pictures of the tickets I`ve got. I did that and then it was quiet until I complained about the tickets I`ve got.

In my contacts with the customer service I麓ve been told that my tickets were upgraded to platinum so they don麓t think that they have done anything wrong. I麓ve been talking to several people about this matter and they are laughing about that comment and I am sure that very few would consider this an upgrade. Not even you who read this letter. At first I was offered 10% off on my next booking , haha.In one of my phone Contacts with Customer Service i was offered a refund off 100 Euros. I accepted that and asked them to confirm it via mail. When I recieved the mail the sum was reduced to 14 Euro. Maybe inflation, or.

Though I didn't get what you guaranteed me and all the talk about me being upgraded and your reluctance in considering of your guilt in this matter, I think that the least you can do to make me satisfied is to refund me for the ticket I couldn't use, 258,75 Euro. I don't have any other requests regarding the downgrading.

I also think it is a false marketing to have all available seats from Gold and Silver Category in the Platinum Category. It is just a way for you to call it an upgrade, no other reason. Very bad buisiness concept,

Lars Levau
Sweden
Radera

It was my first time buying tickets from this site and my my – the experience was disastrous!! I bought tickets for around 600 GBP for two persons in Real Madrid vs Tottenham Hotspurs at Wembley expecting the seats to be good. But what I got was the top row in the top most tier which was available at 45 GBP per ticket. This is after I left them a special note that I needed tickets to be as close to the pitch as possible. Also I never got the tickets – I got Spurs season passes in someone's else's name meaning i had to hold my breath in order to get in fearing the security might pull me off and not allow me to go in. Need less the most pathetic way to treat your customers who has paid you so much hard earned money to watch a match just to find out that we cant even recognize the players….
I am not going to buy any tickets from this site and neither should anyone..

So I think my point is proven. I wrote a review earlier, get told to email and then you wait over a week for a response and nothing! Absolutely shocking service. If I could give a zero star I would!!

The tickets were ready at the hotel when we arrived, super 🙂
It has an excellent experience shopping with FootballTicketNet.
Very infomativ and very professional company.

The experience was no less of that United won 4-1 🙂

I can't even begin to tell you how disappointed I am with my experience. Do yourselves a favor and stay away from this website. My son is a lifelong Chelsea fan (he is 15) and we live in USA. I decided to make a present for him and bring two of us to London to watch the Chelsea – Liverpool game on September 15th. Needless to say that the game was sold out, so I needed to use one of these ticket services to tremendously overpay for these tickets. I did not care, as I wanted to have the best experience for my son. I paid 442 pounds for two tickets in the Premium Bronze category (short side behind goal section). When I picked up the tickets from the local hotel I got suspicious right away, since my tickets stated that we had Restricted View. When we finally got to the stadium and found our seats, I was in shock. We had the very last row (Block 12, section JJ) in a section under the roof. When you sat down in these seats, you could only see a half of the field. To make things worse, the fans in this section did not sit down for the whole game, and we could not see the game even when standing up, since the roof was clearly in the way. The game was sold out and when I asked the usher to help us, his direct response was "these are the tickets you bought, this is why you paid cheap for them." Really? I paid cheap?? The face value of one ticket was 23.5 pounds and I ended up paying 10 times more for a ticket that was absolutely useless. My son was in tears and in shock. I felt so useless as I did not know what to do or how to help him. We ended leaving in the middle of the game, since we could not see it and finished watching it in a local bar. My multiple attempts to contact this company after the game did not produce any response. To say the least, my entire trip to London was ruined. Please stay away from these scammers. I hope there are more reputable companies out there that you can deal with. If the company wants to reach me, my order # was 563504.

We bought tickets to the El Clasico in April 2016 (heavily overpriced, but that's not FTN's fault).

The tickets did not deliver to DK, as first indicated. Afterwards we had to have them delivered to our address in Barcelona; it worked, but we were kept on edge until two days before the game, when finally we managed to get delivery service and ourselves in sync.

It's just not optimal.

I bought two tickets for me and my girlfriend for the UEFA Champions League final in Berlin 2015 for 1.500 EUR each but we have got the very wrong. Instead of Barca-categorie tickets we have got Juventus-categorie tickets. It was almost the worst experience in my life. Juventus supporters hit my girlfriend as she loughed as barca scored. We were very happy to got support by the german security. After match I tried to get a little amount of the money back, but they only offered me 15% discount for my next order. I was shocked, I will never buy tickets by this "company".

Went to see City-Chelsea, and had a great experience using this site. They have a good system to track the order, and we felt very secure all along the way. We got 6 seats beside eachother to this big match. Nice work.

I will use this website in the future for sure.

Last minute purchase as Barca game brought forward to a Sat evening. Customer service was first class organising tickets together at a good price. Was kept informed of what was happening at all times and the whole process went very smoothly despite the timeframe being very short and being away from home. They did what they said they were going to do and delivered. Can't ask for more than that! Will definitely use again….

I WAS IN CHELSEA-MCFC WITH MY SON. AND IT WAS A VERY NICE EXPERIENCE. WE GOT OUR TICKETS ON TIME IN OUR HOTEL. THE PLACE IN THE STADIUM WAS VERY GOOD AND ACCORIDNING WHAT WE BOUGHT. THIS IS A VERY SUPER VERY RECOMENDABLE COMPNY AND THEIR POEPLE, AS VERA, OR THEIR DELIVERY DEPARTMENT WAS AMAZING. TRUST IN THEM CAUSE THEY TRUST IN THEIR JOB AND WANTS TO SATISFY YOU AT ANY MOMENT.

We ordered 2 tickets (categorie 1 Premium Gold) for the game real Madrid vs Athletic Bilbao.
The tickets were directly delivered to our Hotel address 1 days before the match by courier. After the match we put them into the red envelope which was also delivered and wrote an sms to the number also delivered.
The tickets were from a "socio" of Real Madrid and one of the best tickets in the Bernabeu Est谩dio.
Next time we will once again order our tickets at footballtickets.net
Great, perfect organization, not too expensive, much better tickets than we expected, perfect client service (personal questions were answered directly)

Kerstin