Very happy with my purchase and will be using these guys exclusively for my equipment!
Would rate 6 stars if I could!
Sean
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Thanks again for the fast and excellent service.
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Prompt, pleasant and easy to deal with.
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I recently bought a first base glove for my 10 year-old son. He is a lefty, so I bought him a glove marked "LH." I'm from the US, and LH gloves are for lefties. However, when I received the glove, it was for a righty — the glove fit on the left hand.
When I brought this to the attention of the customer service, I was told I would have to pay a total of 40 euros for shipping to get a replacement (20 to ship it back to the NL, and an addition 20 to ship out the new one), because it "was my fault" and I had ordered incorrectly. When I asked about LH meant, they first said, "LH is throw with the left hand and catch with the right hand." When I told them that that was the problem, they then changed and said, "You ordered a LH glove, so fit on the left hand and than you throw with the right hand."
In addition, the man was very rude, using exclamation points and refusing to make things right for me. This company clearly doesn't know right from left and cannot admit that they have an unclear policy.
Most online companies would be willing to admit fault on a transaction like this and pay for the return shipping to make the customer happy. Forelle, however, doesn't think they need to answer to customers because they have the market cornered in Europe for online baseball equipment sales. So, be warned: don't expect good customer service from them if your order is wrong. I now have a right handed glove that is completely worthless. I will never buy from these people again, and will tell everyone I know about my story.