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Described the problem to customer support but they say I can't withdraw it again.
So now I have to gamble away and most likely lose everything.
My fault yes, but they should be able to refund deposits that were misplaced.
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I have been playing at FortuneJack on and off since 2014 when they first started. They are a crypto only casino accepting 7 or 8 cryptocurrencies that can be played with. First let me say that FortuneJack isn't a scam site, I imagine the people claiming it's a scam are the same people trying to get one over on the casino some how and got caught. I don't think they would have been around this long if they were scamming players.
That said, there are definitely things FJ needs to improve on. For starters, transparency with there players, something that lacks heavily. Faster withdrawals, typically takes a couple hours to receive your withdrawals but they did use to be instant, it would be nice to get back to that status
They also don't charge any fees for withdrawals so that review where they claim they were charged $20 to make a withdrawal is nonsense and probably wrote it on the wrong company.
With deposits they can take up to an hour or so, I think FJ requires more confirmations needed before the deposit is available compared to other casinos.
Support is mediocre at best, you will get a reply but it's usually lacking in useful information.
FortuneJack does have a ton of slots from all the popular providers including live table games that can be played as well.
On of the great features I liked from FortuneJack was the slot contests they host although I haven't seen one in a while. It's usually pretty easy to land on the score bored but I imagine that's because they are lacking in players.
They recently added a new cashback program called Miami Garage. Where every player earns cashback no matter what at the beginning of every month. The downsides is to get above the first tier (3%) you have to wager a lot of money. If you manage to land in the next tier up (5%) you have to continue wagering a lot of money or else you fall back into the lower tier again the following month. That shouldn't be the case, once you hit a new tier you should always stay in it no matter what. That's what other casinos do now so FJ should follow suit.
It seems like FJ never learns from there mistakes, there's always a catch to there promotions, it's never clear cut. And they wonder why they are struggling.
Unfortunately it's not 2014 anymore, competition is getting fierce. There was a time where FJ was one of the only crypto casinos online but not anymore. Maybe they need to clean house and start fresh, get some new ideas in there. Or maybe the owner is the problem stuck in his old greedy ways.
FortuneJack isn't all bad, there are good things about them too but that seems to be diminishing over time. You have online casinos these days that give bonuses on a weekly andonthly basis with no wager requirements at all and withdrawable. Those casinos are smart because it says a lot about the casino but especially that they are not out for blood money,they aren't forcing you to play even though they will end up getting it back in most cases anyway.
Lastly, bring back the JackMate game where players had a chance to win free money everyday. That was one of the great things that set FortuneJack apart from the rest.
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Bitcoin is a great idea, but it is an open field to scam people with no consequences to the scammer, clean shot straight to the head of the victim….
Play it on Demo of the games and your chances are to have some fun play and when you look at your bank account… Jackpot!!! you are a winner of saving your own money.
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NEVER EVER engage or play with FORTUNEJACK! This site is full of SH***********T! Your deposit will take more than a damn 24 hrs before it credited to your balance. And whats worse you will have to wait for more than 4 days to withdraw and you need to follow up every now and then, because if you dont the will just ignore you. And their charges if s freaking high!
AGAIN DON'T stress yourself! STAY AWAY FROM THIS good for nothing ballshet SITE!
NEGATIVE STAR!
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Upon opening my account with Fortune Jack Casino, I was informed that only ordinary KYC checks would take place due to the nature of the business and only trading in bitcoin. This is heavily promoted through their social media advertising, using it as an incentive for an easy sign up. I find the advertising to be misleading based on my experience with the company. The process was far from easy and even after providing all required documentation I was still refused complete use of my account.
For the first few days I used the account with no issues. This meant I could deposit into the account, place bets, and then withdraw without any identification checks being performed.
Shortly after, I made a withdrawal which took longer than the advertised timescale of 鈥渋nstant鈥? When I queried this with the customer service team I was informed that standard security checks were being completed. Subsequently, after a few hours the restriction was lifted, and I assumed the checks had passed. The withdrawal took place and I was led to believe no further security measures would be required. I continued to place bets under this assumption.
My account was then restricted, and I was unable to make any sort of withdrawals. However, Fortune Jack still allowed me to place bets and make payments into the account. In this case 鈥?ordinarily – full access to an account would be blocked if the company felt the verification was not enough, this did not occur. The restriction of withdrawals had happened directly after winning a large amount on three selections. I was forced to contact customer service to understand why access to my account had been compromised. Fortune Jack Casino informed me that I needed further security checks, and this was to take place over Skype for the ID to be verified.
My ID and answers were enough to pass their checks and I believed that they were content with identification. Therefore, I sent further correspondence to question when the 鈥渋nstant鈥?withdrawal would finally take place. However, I received no reply from their customer service after this.
Another example of the poor service I have received is regarding the three selections I made. One third of the selection was cancelled making the winnings lower than expected. This was by a notable amount. The response given was that one match did not take place. Dubious that this was fictitious I checked other websites and score sites to find this match had taken place.
I still have not received a considerable explanation as to why 鈥?at that point – Fortune Jack chose not to make the correct payment on this bet.
Contacting customer service, I advised that I would be making complaint and reporting this further. Miraculously they responded almost instantly to say 鈥渢he investigation of your case has been accomplished. You can continue playing鈥? all restrictions to the account have been lifted and payment has been made.
I do not find this website to be trustworthy. This has been based on the extreme levels of security verification checks that you require even though you have stated in your terms and conditions only standard security checks surrounding KYC will be attempted. The company鈥檚 misinformed decisions have led to losses on bets by their customers and it is only until a complaint is raised that Fortune Jack decide to rectify the issue.
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I am disappointed in the poor quality of service I have received from Fortune Jack and hope other customers do not find themselves in the same position. I feel a revision of procedure in your security checks needs to be considered as it should be a customer-friendly process whilst adhering to your regulatory requirements.
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All of their table games were rigged and would stay away from this casino,
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I couln't let it this go, I had to use a recovery service who specialize in retrieving money back from binary options.
I used Kapitalchargeback, You can also reach them via www.kapitalchargeback dot com if you also need help.
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you will lose all your money here, also they can keep kicking you out after you place bets and those bets will be lost forever.
Even if you contact support they will do nothing at all. A Rougue casino, also there is video evidence that proves it.
just search on youtube fortunejack live baccarat scam, once you type this in youtube you will see a video by George Myers
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Update:
The review from November, is correct. I gave them a headsup about this issue, and instead of taking action – their support just "resolved" the issue by posting a questionaire that I should fill in, in order for me to report it.
Even though I gave a thorough analisys of what was wrong and kept insisting it must have been a client-side issue. Blantantly lying about not having received any other similar complaints from different customers.
It took them literally 3 months to tackle the issue, and still act as if nothing ever was the matter. Absolutely outragious – the way they operate. Not evening ranting about their greedynesss, just the complete lack of caring and not taking ANY of their customers seriously.
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