I made the mistake of wanting to support an Australian company, in the end it caused me to look unprofessional to clients who couldn鈥檛 understand why they couldn鈥檛 access their images. Some of these clients included media staff from magazines with plenty of experience dealing with downloading from photographers sites. It was a stressful experience and there was no care from fotomerchants end. Be very careful if you鈥檙e dealing with higher volume of images, it may be great for small scale uploads and downloads but anything more and it鈥檚 a gamble on your business reputation.
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Prices are reasonable and there are plenty of tools to analyze your sales. It's easy to set up password protected galleries with automatic watermarking. There are plenty of options to set up catalogs and products with a usable and intuitive interface.
I've given 4 stars because of the lack of phone support but Fotomerchant tell me it's something they'll address soon. Staff are helpful and respond quickly to requests for help or information. Highly recommended
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I love my clients can order prints from professional labs in Australia straight from the site has changed my business for the better. Having clients be able to do this is something I couldn't offer before from a site. My business has a whole new dynamic with this offering alone. If you want to use your own lab you can also do so. Fotomerchant allows you to build your site to suit your needs.
A real winning point for me was to have an Australian company offering everything I previously could only find on international sites. To find an Australian company that offers everything I had on my wish list and more is fantastic. Being able to contact real people in real time without waiting for international time zones helps me and my clients. Any questions I have are answered so quickly and the patience of the support team with my many queries has been wonderful.
The Fotomerchant team are constantly listening to their clients & ever evolving to build new offerings based on feedback. The team make you feel you are a person and not just a customer.
Would I recommend Fotomerchant? Absolutely!
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I found Fotomerchant to be a very easy and intuitive interface to use easy and quick to get up and running.
Has some great features and I do prefer the gallery style offerings to my previous site provider.
Reasonably priced and using print partners in Australia is bonus and supports Aussie companys.
Great site, easy to setup and manage, great features, good performance.
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The new changes made to the back-end with the templates make it super easy to create the professional, mobile friendly website with a great deal of ease. Thanks heaps!
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The product offerings are of the highest quality and the website platform has gone from strength to strength with continuous improvements and feedback sought from customers. The engagement and support they have offered has always led me to think of them as partners as opposed to a supplier for our organisation.
I'd 100% recommend Fotomerchant to any photographers looking for an ecommerce and/or printing solution. I very much look forward to continuing working with them in the future.
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I do find it a bit difficult sometimes that you must add images to galleries first before you can use them in blogs etc but I think that is mostly just getting into a habit.
I have also been a bit disappointed with my mobile website. I particularly picked a template that was mobile friendly and it has had lots of issues. Again however people have been willing to help and some problems were fixed for me while some are still a work in progress. So far very happy and love the ease at which I can see site statistics.
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True value and worth every cent invested in having them as my website provider!
Highly recommend them to any photographer who wants their page to stand out from the crowd. 🙂
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Then I found FOTOMERCHANT. Here was an Aussie company born and bred, with a small, dedicated, band of staff, offering direct fulfilment from Aussie printers, with a proven track record.
I signed on in 2014, just at the right time it turns out. I was immediately impressed with the prompt support, with most of my questions answered in hours not days. I was pleased with the simplicity of set up and the clean, functional designs.
This year FOTOMERCHANT launched Version 3 of their platform and took the designs to new levels and mobility. I love the new look to my whole site with the Tokyo template. Those huge background images, my images, just take my breath away.
My site looks so professional and yet personal. I have a great blogging platform that allows me direct links to my images for sale, in each and every post. I have unlimited storage and bandwidth, a virtual cloud backup for my files, and the choice of direct or self fulfilment products. I use both.
I can have unlimited pages and galleries, nest them, hide them, direct link them to other sites. The behind the scenes dashboard is fairly intuitive and easy to use. There are heaps of clear instructional videos and support is a chat away during business hours. I've easily set up my own domain name, Google analytics, Captcha, and Social Integration. Every time I log in, I can see at a glance my visitor stats, where they come from and how they got there.
Even better, the price is comparable and, in most cases, better, than any of the opposition when comparing features. Their strategic partnerships with well known print labs and other suppliers means peace of mind on the quality of the products I offer.
The support from the FOTOMERCHANT team continues to be superior, with prompt responses to my queries and tactful replies when I'm being just a little bit dense.
FOTOMERCHANT is in continual improvement and I'm always excited to see a new blog post from them with their next stage for our growth.
I'm an Aussie company and FOTOMERCHANT allows me to sell superior products, produced by fellow Aussie companies, while taking my work to the world. It's a win/win for me.
Janice O'Connor
JaniceO.com.au
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Thank you so much and I will be highly recommending you to any photographer I know.
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Paul Francis CPP
Taylor Made Photographic Studios
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Thank you fotomerchant!
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It's very simple to use yet incredibly in depth with what it offers photographers and studios in the way of functionality and customisation.
It's run by people who love what they do. They care about their customers needs and further testament to their passion they care about their customers experience.
Talented Aussies continually bringing amazing innovations for the non technical and for the tech geeks.
Keep up the great work Derek, Gabs, Steve and the rest of the fotomerchant crew 🙂
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