For some background, I spend about 250 nights each year in a hotel, and have been doing that for 20 years, which is why I am both a lifetime Titanium at Marriott and a lifetime Diamond at Hilton. I rarely write a review for a hotel, because frankly, unless there is something really wrong or really great, why bother?
I checked into this place on a Tuesday night at about 11pm. Lobby was empty, and there was very little signage about covid, simply some credit card machines spaced from the clerk, and a piece of plexiglass.
I was directed to park in the structure and returned with my luggage. I walked to the elevators and a woman without a mask jumped in front of me, and a let her go. I was wearing a mask, as I do in all public places. I got on the next elevator as a man came through the door, and got on with me. I got off and said "go ahead and take this one." He took offense, and walked to the front desk yelling "this guy does not belong in your hotel." He went on a rant that included threats to slap and hit me, many obscenities, and just a lot of verbal abuse and threats of violence. Finally he got tired of the act and left.
I asked the clerk, "what are you going to do about him?" She looked at me as if this was an inappropriate question, and told me that I shouldn't worry and that he was not serious. I asked if she would call the police, and she said yes, if I insisted, but that she had no idea who the other guy was or which room to find him in.
At this point I asked her to check me out and left to look for another hotel. I immediately called Marriott corporate, who were frankly less than worthless. They did suggest that maybe the other guy felt "discriminated against" since I did not want to ride with him. I explained that I had said nothing to him but "you can take this elevator" and I didn't see how this was discrimination, but they seemed determined to find some fault in me.
This is troubling on several levels. Hotels should be requiring masks, particularly in elevators. Hilton seems to be doing that, and also posting detailed signs and stickers on the floor for distancing. There was none of this at the Four Points.
The behavior of the clerk was inexcusable after witnessing this altercation and doing nothing.
And I also found Marriott corporate's suggestion that somehow I was to blame deeply offensive.
Finally, the lack of taking Covid-19 seriously is dangerous. I have known several people who have died of this disease, and it is not a joke. You might recall that Marriott banned smoking in their hotels for "health of our customers" years before smoking was actually illegal in hotels. Yet they refuse to require masks in an elevator to prevent transmission of a disease that can literally KILL YOU. This tells me that they are much more concerned with avoiding conflict than actually caring for the health of their customers.
In all of my thousands and thousands of nights (more than 3000 now – that's about 10 years of nights staying in hotels) I've only contacted corporate or posted a negative review a handful of times, probably less than 10. But this is frankly my worst experience EVER in a hotel. I cannot express how disappointed I was in the entire experience.
Clean, spacious rooms along with comfortable beds. Great work space in the room that accommodates computer/office work.
Pretty cool lobby and reception area with a large restaurant and bar area to grab that after work drink.
Attached to the hotel is a large sports bar that will help you unwind and relax after work.
Parking on the property or in the parking garage for $12 a day.
Each staff member I've encountered at this hotel has been outgoing and friendly.
Can't ignore the location and the ease of our coming and going. Nice clean and safe place And we will return.
Rooms are nice and air conditioning unit worked very well. The service was fantastic! Everyone who works the front desk is extremely helpful.
There is no lounge for elite SPG members, but they do give you a continental breakfast voucher and the breakfast is good.
The gym doesn't have a lot of equipment (3 treadmills, bike, elliptical, dumbbells) but it is all spread out nicely so there is enough room to do circuits. Also, the location right on the river is great for running!
2. Beds: I had a double room and the beds were very comfortable. The linens were clean and crisp. The pillows were very comfortable. No complaints.
3. Coffee: My room had a small Mr. Coffee individual coffee maker. It was really nicely done with a nice touch with the burlap bag with the coffee inserts inside. See photo.
4. Location: You really cannot beat the location. If you like to run, it's perfect for crossing the street and running down along the river on the paved path. You can run for several miles on the relatively flat surface. See photos.
5. People: The staff were awesome. They were very nice and welcoming. The bartender was a lot of fun and I enjoyed chatting with her.
6. Restaurant/Bar: see above.
7. Water/Shower: The water pressure was fine. No issues with the shower, towels, or any of the amenities. I will say that the shampoo and body wash are in large dispensers attached to the wall, which was a little different. I am used to getting small individual bottles, but this is fine.
8. WiFi: The Internet connection worked perfect.
Also you have to pay $12 a day extra for daily parking at the hotel, plus there is a extra $50 incentive fee thats attached to your billing, which the parking and extra room charges are taking out of.
the over all Star rating for this hotel i will give a 3, if the Breakfast section was more upon customer service then i would give a 5-Star rating.
I wish there was a communal microwave to use at your leisure so you don't have to ask the bartender to go back to the kitchen to warm you food/make popcorn.
For the hotel being so clean and new, I don't understand why the bed skirt was so dirty. It was really gross and made me question cleanliness.
Beautiful room and lobby and super friendly staff
Also very clean !
I will stay here ever time I come to Charleston
A few big disappointing minuses
Location on the river with a magnificent view
Clean, spacious, modern space
Very comfortable beds
Very friendly and helpful staff
Shower was plenty hot and, unlike so many hotels,
had an ample and strong water output
Shower has soap/conditioner/shampoo dispensers
rather than those little plastic bottles that end up
Really good coffee
Indoor access to great sports bar
Leisurely noon check out which is pretty rare
Did I mention the view?
$12 parking. That item wasn't mentioned until
well into check-in. But really…this isn't New York
No breakfast is included! In this day and age,
The above two things made what I thought was
going to be a good value not a good value
We tried conserving energy by using "auto fan"
but it would kick on and off continuously
keeping us awake until we just left it on
There was a surprising amount of street noise even
5 floors up, as if the window were open
In sum, for us, I think we'd come back despite the
cons if they at least included breakfast. That is
an easy fix
This option was not feasible. First, we had blocked many rooms on this floor including two for other bridesmaids. Second, we weren't willing to move a wedding dress and jewelry to any unsecured location or outside of our control. Third, this fiasco was causing us to be late for our rehearsal and we really needed to find closure as we were running on a tight schedule.
Cindy took charge and was telling us how we could move rooms. Her exact words were "EVERY BRIDE NEEDS SOMETHING OLD, SOMETHING NEW, SOMETHING BORROWED AND SOMETHING BLUE. WEVE JUST GIVEN HER SOMETHING TO BE BLIE ABOUT." I dont know how my husband and younger daughter refrained from physical violence. I'm glad the bride had already left!
I was sitting in the room when the other gentleman used his key to come in. He was very shocked. However, he had fortunately booked 2 rooms for his family and only needed 1 because his family did not come with him, so he went to the other room. The hotel had fully stocked the fridge for him and when they moved his food, they also took our items that weren't even refrigerated! Yes, our special wedding day breakfast was ruined!
Our other king suite was fine as was the double room but the prices were outrageous for the total lack of service they provide. They also didn't advertise the $12 nightly required parking fee.
Ultimately, I'd go elsewhere.
Rooms are suitable; desk, table, tv, and a pretty damn good bed! They will even give you a $5 coupon to use within the hotel if you leave a card on your door stating you don't need fresh towels/ bedding.
Another great thing is their beer specials; 16 oz can of beer for $2! Can't beat it.
Charleston isn't much of a town nor that big but this hotel is at the heart of it. Real close to most of the bars in town (walking distance to almost everything). Stay here, you'll be happy.
This is an OK place for the price but it wouldn't be my first pick for a place in Charleston.
I was traveling through town by myself, and the check in process went really smooth and quick.
The room was nice and clean- I didn't have that icky feeling about it. I felt totally safe, which is partially why I picked this hotel.
It overlooks a river and a stage, which would be pretty cool to be able to pop down for a concert, or be able to watch it right from your room!
The one drawback- parking. It was problematic.
The parking lot only fits probably 15 cars in it. So if you're one of the lucky ones who snag a spot, great! Otherwise, yikes.
I had to park in a parking ramp with entrances in an inconvenient spot to the hotel and decently far. It's a metered parking ramp, but luckily I was able to not put money in due to it being a holiday. I was thought I was for sure going to have a ticket in the morning. But luckily, I didn't!
Beautiful river views and great customer service. No better place to enjoy Live on the Levee!