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Recruitment has been taken over by Ranstad Inhouse services and I have never come across such an inept and poorly run company (both fox's and Ranstad)
After attending an induction day for a role with production I encountered extremely rude, aggressive staff (Ramona Chiriac especially) who were out of there depth nor able to provide any confidence to the applicants in that they are able to process our applications or indeed knew what they were doing.
Forms were full of errors, I was asked to tick through 'office use only' sections myself including medicals and have been unable to speak with anyone at either businesses in 4 days after with the contact number provided unanswered and the mailbox continually full.
A second date had been advised verbally on initial induction for 9am 2 days later.
With no contact I turned up anyway.
5 hours later, myself and a large group were left waiting in reception with no idea when we would be seen.
I have incurred financial costs with travel cards to attend these appointments with no idea to when I could actually start.
Further emails were sent and upon calling their main offices in Leeds I was told they had been inundated with calls from people who had also made applications and had no further contact from either business and that a crisis meeting had been called.
I have never come across such a poorly run service with Ranstad, indeed surprised they still have the contract and with fox's also completely ignoring calls feel they are unable to do the most basic of services and have little understanding to customer service or experience.
A truly horrible experience and would recommend people to stay well away.
Shocking companies.
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No response from customer care team despite emailing and calling.
Appalling treatment of loyal customers. Haven鈥檛 purchased anything produced by Fox鈥檚 since and will never do so again.
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Dear Mr. Singh.
I鈥檓 a loyal customer of Fox鈥檚 biscuits and I have noticed that the quality of these brands have somewhat deteriorated over the last 12 months.
In principle I thought it is necessary as a consumer to tell you how I feel as I will no longer buy this brand after 30 years of eating Fox鈥檚 biscuits and two generations. Please see the attached pictures below as this is how the biscuits were when I opened the packaging.
Simple appalling and sadly at this rate you will definitely lose many customers to other rival brands.
This pack was bough from B&M retailer in Ruislip Middlesex.
I will be interested to know why the quality had become so poor?
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