Fractal Design

Ruby
3 months ago

I'm currently building in the Define R6 – USBC and it's a truly excellent case. The modularity and expandability is exceptional and the build quality is some fo the best I've worked with.

Having spent a lot of time working with Corsair and Deep Cool cases, this has made for a wonderful change.

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Natalia
6 months ago

Got like 8 years old case. I broke down couple buttons and ports in front panel. Contacted them and got new ones. Everything works great 🙂

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Dustin
8 months ago

Vector RS Led was defective, troubleshooted it myself and opened a support ticket updating every step I did, eventually I solved it and the problem was due to a faulty PCB, even after I solved it myself using rubber grommets they still offered to send a new PCB.

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Alyson
9 months ago

I ordered a replacement panel over 2 months and still no word or updates. This is a trend for this company. Decided to go with NZXT. Couldn鈥檛 be happier

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Tarah
10 months ago

I broke my define C glass plane accidentally last month. Then I contacted the support immediately. In the same day I got their response. They were so kind that they agreed to send me another plane free of charge and redirecting me my local distributor. I am satisfied with their responsiveness and effectiveness.

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Brendan
1 year ago

terrible customer service.

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Heath
1 year ago

I damaged the headphone port on the front panel of my case by tripping on a cable, and contacted support about purchasing a replacement part. Support (both phone and email) was very professional, responsive, helpful in getting me a replacement shipped out ASAP. Great case and incredible support experience. Thank you Fractal Design!

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Tiana
1 year ago

Fantastic company, after buying my case a couple of years ago I asked about a replacement side panel since mine was pretty scratched up as it's plastic and didn't take well to anything touching it. They offered me a replacement right away! Excellent!

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Parker
1 year ago

I sent them an email saying I lost one of the screws to my Meshify C case, and they offered to send me the screw free of charge. My email was replied to within a day, with a link to a order replacement form.

The customer support was very friendly and helpful.

I cannot speak for how they would deal with missing orders or faulty parts from an initial purchase, however their replacement system was excellent. Though I doubt if it was the entire side panel that was damaged I would receive a new one. Nonetheless it was brilliant customer service and in an era of paper pushers I am glad there is still some logical simplicity left in the world.

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Mariah
2 years ago

worse customer support i had doesnt respond to my ticket for so long after finding the leak in my package they just closed my ticket and started ignoring me great support from this company

nothing but Thiefs. stay away from this company

now im without my 360mm rad and my money since i cant return my item back to amazon to get a replacement.

STAY Away

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Jonathon
3 years ago

Fantastic company. Despite my case being over 3 years old, after contacting the company about how to order some cable which was defective when I did apply too much pressure, I was pleased to know that they would send the part free of charge, Didn't expect it, just being able to order a spare part, which from most of the manufacturers is almost impossible, that was a pleasant surprise. Built quality is many levels above some so called premium brands. A+++

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Karissa
3 years ago

My front audio-jack was giving me some trouble with my Fractal Design Define R4. The case is more than 2 years old, so I messaged their support team to see if I could get to buy a new audio/mic-jack component to the front end of the case. Within 30 min. I received an e-mail, saying that I should send my serial number and address, and they would send me an replacement audio-kit which would arrive in around 7 days free of charge! Now that is amazing costumer service and I just wanted to thank the support team over at Fractal Design for helping me out! Also, I really enjoy the case!

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Danny
6 years ago

Company site of a reputable maker of PC cases and accessories.

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April
10 years ago

Site officiel de Fractal Design, c茅l猫bre fabricant de boitiers PC et accessoires !

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