2. Transaktion vor Kunden-Beziehung
3. Geld vor Dienstleistung
sind die Priorit盲ten bei Freelancermap.
Die Premium-Mitgliedschaft wurde automatisch verl盲ngert, obwohl sie gesehen haben dass die alte Mitgliedschaft 眉berhaut nicth ben眉tzt wurde und kein Verst盲ndnis f眉r einen vergessenen Abonnament gehabt haben.
In unsere AGBs bla bla…
Ja das stimmt, in eure AGBs steht e so…. Allerdings, heutzutage man hat durchschnittlich 眉ber 11 verschiedener Abonnamete und kann leicht passieren dass man auf einem nicht ben眉tzem Service vergisst.
Bei viel Online Servisen wie GoDaddy, Arvixe, Padlet etc bekomme ich immer eine Erinnerung f眉r Abonamment-Verl盲ngerung, weil es Fair ist zu erinnern, und wenn ihr einen guten Service habt, dann Kunden bleiben trotz solcher Erinnerungen.
Sieht euch ein Beispiel von Faire AGBs von Padlet.com:
padlet[.]com / premium / backpack / faqs
What is your refund policy?
Our simple refund policy is – we'll do what is fair. We make Padlet to make you happy, not to rip you off. For example:
If you signed up for Padlet Backpack in the last month and are not happy with it, we'll give you a full refund.
If you were just charged for your next month/year of Padlet Backpack and you meant to cancel, we'll refund you the new charge.
If you forgot to cancel a couple of months ago and you haven't used Padlet since, we'll give you a refund for the back months, no problem.
If you pay for the annual plan and want to cancel it 6 months in, we will treat your last 6 months as being on month-to-month plan and refund you the difference.
If your situation is not as clear-cut as above, we are happy to work with you to find a solution that is fair.
Geld zu bekommen ohne eine Dienstleistung ist sehr kurzsichtig und es best盲tigt eure 1. 2. und 3. Priorit盲te.
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REPLY:
Since trust pilot doesn't allow replies, here the reply of your reply.
Dear face-less freelancermap support.
it's very easy to hide behind the label "Support von freelancermap" as a person-less and face-less organization.
Let me get this straight. Even though I canel the subscription a day before the exiry, you AGBs get you covered, one needs to cancel a month in advance???
I can understand that in real-estate, where one needs to prepare the apartment for the next renter, in order to avoid missing cash flow in the future. But on your platform, one month in advance cancalation is total nonsense. What's the reasoning behind? To rent my profile to other future users??? Or let's utilize the very probabilistic forgetfullness of our users and squeeze a couple of more Euros out of them??
In order to charge, you need to consider the value your provide. I myself too Am running several business and I rather concentrate on the value of the relationship rather than squeezing Euros out of the customers. But again, that's just me.
Now getting back to the value your portal provides. In the last 12 month, I'm getting ZERO leads from your portal. Most of them come from Xing and LinkedIn, so the value your portal provides to me is equal ZERO. That is at the same time the reason, I forget about your subscription 🙂
Instead of begging for review stars, concentrate on building relationships with customers and provide actual value and then charge for it. And you are right this should not be a 1-star review. It should be a 0-star review!
You mentioned other five star reviews. I would doubt that those reviews are real reviews as most of the users look for this kind of review tools, once they have negative experience. If I'm satisfied with your service, I would brag to my friends on social networks, and not here… I would really question your five star reviews 🙂
Don't worry, you will get your money for:
1. My deleted account (ZERO VALUE)
2. Paid for the next 2 years
Just because of your AGBs. Because you are so preoccupied with being RIGHT, rather than providing real VALUE.
Now, a couple of friendly advices, cause I see your trying to make yourself look good:
1. Reconsider the AGBs to incorporate some fairness cuz yes, people forget about subscriptions and I already gave you an example with Padlet
2. Put your real name, to get the feel that I'm talking to a real person and not some face-less organization
Have a great my dear friendly freelancermap support!