Freeway Laundry III

Place is good. But staff isn't very helpful.
The 1 thing that really pisses me off about Freeway is that the let anyone park in the two handicap spots…The staff should be asking the customers to go move their cars…pure laziness!

Horrible.
First they don't take care of clothing
They mix your laundry that you often end up not getting the correct clothing or getting extra other people clothing
Second it was truly the worst experience
They don't know knit wear and coats are for dry only cleaning. They just put them in a washing machine and two of my coats got shorten for at least 6 inches. Because I gave them all outwears and they ruined everything I lost more than 3000 dollars.

They have free dryers if you wash there; which is the only thing that partially justifies paying $4-6/load, plus the $1 they charge you just to get a card to use in the machines. Everything smells like chemical laundry detergent so if you have allergies/asthma just heads up. Also I took my jacket to get dry cleaned and it came back with the 2 stains I wanted out looking exactly the same as before I paid $10 to have it "cleaned."

SUPER friendly staff. Everybody in there, especially Julie, was super patient with me and super willing to help me figure out the machines. They sell all the laundry chemicals which you buy with the same card you use to pay for the washer and turn on the dryer. Drying is free and washing is $3.99 so over all it's a good deal. The card itself costs $1 so you should bring a dollar bill with you (if you use your credit card you'll have to do some acrobatics to pay less than the $10 minimum on top of the card fee).

But yeah, I paid $5.99 total for a card + detergent + washing + drying. A+ laundry place.

So expensive. $4 for a small load in the washer, extra $.75 for extra rinse. I also hate the reloadable card that you have to pay $1 to get just to use the machines. I'm just traveling through, so this is $1 that I'll never get back or use again.

All in all about $7 to do a tiny load…

Here's what I like about Freeway:

The kind woman who works there on Saturday morning at 7 a.m. She greets you, she's cheerful, she's helpful.

The WiFi – it works.

The reloadable card. It's convenient, and if you use cash to reload, you get bonus money on your card.

The general manager: I'm going to butcher her name, but it's close to Michaela. I started going to this Freeway location in January. I'm a creature of habit, and I would drop off my laundry Friday morning, and pick it up around 6-7 pm. The first couple times my laundry was ready as expected. I did notice their $1.25/lb was a bit more than competitors, but the laundry was neatly folded and fresh. Most importantly, the location is convenient. However, after the first couple weeks of uneventful drop off/pick up, things started to become…eventful. The first time things didn't go well, Michaela immediately got involved, she took care of the problem, righted the wrong, and I felt satisfied.

The problem here is with same day drop off / pick up. Honestly it depends on who's working that day.

The first problem arose when I came in on a Friday evening to pick up my laundry. I could see my laundry behind the desk, in my laundry basket. Yet the clerk, although I had my receipt I received at drop off, tries to give me someone else's laundry. After assuring her I know my laundry consists of, I was given my laundry.

The next week I showed up on Friday night as usual, around 6:30 pm. Although my laundry receipt notes my laundry would be done at 4, my laundry wasnt ready. I had to come back in twenty minutes for it to finish being folded. Ok. Not the biggest deal.

The week following that, I again show up at 630, and my laundry is ready, but my $35 laundry bag from Amazon is nowhere in sight. After some searching and confused looks exchanged between the two clerks, I was told to call and speak to 'Michaela'. This is how I met Michaela, who gave me a free drop off and free laundry bag. Not exactly the value of my laundry bag, but I appreciated the customer service and accepted it and an apology.

I then decided the unpredictability of when my laundry would or wouldn't be ready wasn't convenient for the price I was paying, and started attending the laundromat on Saturday mornings, which is how I've grown fond of the woman who works there on Saturday mornings (again, she's great!)

I came back from vacation this Monday, and being short on clean gym shorts, I decided to drop off. Maybe they cleaned up their act?

My receipt stated my laundry would be ready at 4. I showed up last night at 630. Both clerks, idling behind the desk, looking rather bored, exchanged looks when I presented my receipt. Following their glances, I see my laundry still sitting in the dryer. They told me, despite their leisure, that it was busy that day, and asked me and I wait 25 minutes for them to fold it.

Ok, you will find that $1.25/lb is a premium based on other laundromats. I don't mind paying this premium for convenience. However if I'm being asked to wait a 1/2 hour for them to finish my laundry, I'll just do my own laundry and save myself some money.

TL;DR Great location to do your own laundry. If you're looking for reliable same day drop off service, look elsewhere.

Friendly and affordable spot where I get all my work suits dry cleaned. They're very quick- have done last second pressing for me in a pinch without charging an arm and leg!

Laundromat is good size. All washers and dryers are well labeled. Plenty of folding tables, but they could use more chairs. Staff was helpful and available.

Would give it 5 stars alone for the excellent and friendly service I got when their!! Being new to laundry out side the home I was nervous but the worker lakisha severed with a smile and answered all my questions and was beyond help. The laundry mat was very clean and well stock with many machine and TV's to entertain while you wait. Awesome place!

$6 to wash a small load of laundry? That's double what it costs down the street. I was about to leave, but the staff were so nice that I ended up staying. Only one time though.

Surprisingly, working from home laundry is the last thing I get to…or want to do. Recently I was feeling particularly overwhelmed with laundry and decided, hey how bout I pay someone to do this for me. Enter Freeway Laundry. A godsend. They came to my home picked up my laundry and two days later returned jt. Clean, dry and nicely folded. All the dresses and fancy shirts hung. I could get addicted to this…$1.30/lb but completely worth it!

All the good things Yelpers say about Freeway Laundry are true: Clean place with new, efficient machines. Very friendly staff. Drop-off service always gets it right with special instructions. They have snack machines and free wifi.

Bring cash to load your card at the kiosk and get a $5 bonus. Or check in with Yelp for a free 30 lb washer. Ask at the desk for a loyalty card to earn a free 40 lb wash with their drop-off service.

This place is spacious, clean, and they have a card system where you can use your credit card to add money and do your laundry. Overall, I had a great experience and finished my laundry pretty fast.

My only complaint is that it is expensive. It cost $3+ to do a self-service 30 lb wash, and it was either $0.30 or $0.50 for 7 minutes of dry time.

I've been having my laundry done here for almost a year! I love this place, they really are laundry experts! I'll miss this place when I move.

This place is great. Clean, lots of efficient machines and a friendly helpful staff. I'm in and out within an hour, around 30 min for most wash cycles and about 30 min to dry, about 3 or 4 drying cycles. They have plenty of clean folding tables, lots of carts, free wifi, comfortable seating and several TVs. They also will do all your laundry, fold and organize for a reasonable price. Removed one star because the money card machine regularly is not working.

Freeway laundry III is the place to do laundry. Clean, bright, quick and easy. Every time I come here there's no fuss about getting my laundry in and out. I even was able to get a free wash! Just one of the perks of checking in on Yelp. The staff here are lovely and helpful.

I come here all the time (check my feed), and it's for the free 30lb wash! Of course, I wouldn't keep coming back if the laundromat wasn't clean, well lit, and comfortable (all of which it is). The staff are friendly and knowledgeable about how to correctly check in to use your free wash. Plenty of machines, and three large sofas to rest on while you wait. They also offer local magazines to keep up with all the events happening in DownCity. Nice folding tables with attached trash bins. You'll frequently see staff cleaning the dryer vents. Additional parking recently created across from the original lot.

Visiting ri. Found this laundry close to where I'm staying. Helpful the minute i walked in the door. Kind and polite staff. Helped me through the whole process.
You buy a card that you use in the machines.
The washers and dryers are large and well maintained.
There are plenty of soaps and whiteners to choose from.

Been going here for about the last 3 months and generally 1x week. Place is super clean, prices are very reasonable and staff nice and very helpful. No need for coins, everything (including vending machines) uses laundry card, which you can purchase and reload with either cash or credit/debit cards. They also have plenty of seating, parking (both in lot and on street) and free wi-fi. Will never go to another laundromat again!

It's the little things.

There's nothing more satisfying than finding a few dollars in a pair of pants when you go to do laundry. But when you're me, you don't like doing laundry. So that feeling is fleeting.

Attendant A. Rodriguez found $15 in my jeans. I didn't know it was there. She could have pocketed it and I would have been none the wiser. But when I picked up my laundry this morning there it was in a small envelope taped to my bags.

They've also done a great job with my laundry the half a dozen times I've dropped it off.

Through Yelp's search and reviews, I selected Freeway Laundry's pickup & delivery service. Will from Laundromat was very punctual and arrived at My hotel at 9am. With friendly greetings and short introduction, I was gladly surprised the quality of his pickup service. Now I am waiting for the delivery at 2 pm tomorrow. So far, I highly recommend the pickup & delivery service from Freeway!

I received the well packed laundry back from Free Laundry on time today. It's great service and again highly recommended!

Excellent service, the staff were very friendly and showed me how to use everything. The laundry is very clean and they have a comfy lounge area where you can wait. A wash, dry and some laundry powder cost about $7. They also offer a wash and fold service and dry cleaning. Open until 10pm so handy for travellers, and walking distance from most of the hotels.

kinda pricey as far as washers and dryers go, but you are paying for is the location and the cleanliness. There are plenty of workers there to help out in a pinch. I love that o feel safe there and safe to leave my clothes if I have an errand to run. cashless system that uses a VTM card to store money. if you put $20 on your card, you get a BONUS $2.00!

$8.40 for 75lb washer
$4.10 for 30lb washer
dryers:$.030 for 7 minutes, but dryers are hot!

Negatives: I work an exorbitant amount of hours and so I don't have time to do my laundry on a regular basis. So I started using their drop off service and at first it was great.

However, the service has degraded. I have an allergy to scented to detergents so I specifically asked that no fragrance detergent or fabric softener or dryer sheets be used on my laundry and SPECIFICALLY explained my reason. I was told that they noted the record and I watch them write it on the tickets, but every single time I pick up my laundry it reeks of fragrance! So I end up being itchy and uncomfortable because someone in that facility just refuses to follow the directions that are listed on the tickets!

Finally while they do take special requests it's clear to me that they don't always listen and it depends on whoever ends up doing your laundry. I ask specifically and I separate out the clothing I wanted to have hung dry, BUT when I got my laundry it was clear that they dried everything including expensive tops and suit slacks that now are incredibly uncomfortable to wear. That was over $200 in items that I essentially can't wear!!!!!!!!

Aside from me going in there and having an absolute meltdown because this is the fourth time that I've received laundry that was not taking care of I don't know what else to do. Other than post this review, I guess I'm going to have to find a new place that's actually going to give me the customer service that they promise.

I feel bad because the manager has always been so patient and pleasant. I just wish her staff was more professional and careful.

I am updating my review to say that the staff now is informed by management about how to accept Yelp check in offers. In the past they told me it had to be "printed out" but now they readily accept Yelp offers with my Yelp app. This is still the cleanest and nicest laundromat in the area. I like to pop across the street to The Grange for a snack while I wait for my laundry to dry.