We just used the bike for 15 months and got it serviced when it was about to complete one year. There was a horrible accident of my husband due to bike's malfunctioning. Still bike is stuck. If new bike works like this there will be thousands of accidents every day as Denmark is a bike country. We have been using very cheap bikes in past (bike bought for 700 kr or second hand bikes) and we never got them serviced but we never met with accident. This time we bought costly new bikes from a oldest shop in city and we are still suffering..
My husband got stitches on face, scratches in whole body and a leg which is not movable. After 15 days of accident he is still not able to do his own works like wearing his pants. I have a small baby of 8 weeks and I used the bike through out my pregnancy and now I feel I was lucky that nothing happened to me or my baby. My husband could have died and for no fault or mistake from his side. When he was taken to hospital in ambulance if anyone would have seen him it would have scared the hell out of them.
We are not interested in using these bikes any more and put our life at stack. This experience left such bad mark on us and our life that to cycle again we will need a lot of courage and it can't be happening soon.
I wrote to Fribike shop and they didn't bothered to reply until I posted on their facebook page with my husband's picture. All we got is sorry for your situation. They will be doing nothing to compensate us. I asked them to take the cycle and return our money they are not replying. Now that i am fighting against them I will be claiming compensation along with bike cost. Please share this with everyone you know specially in Denmark and let everyone be aware of what they can end up with (broken leg, hospital bed or death bed) if they choose to buy from Fribikeshop. The company will do nothing else than saying sorry a couple of times. Let people understand the risk they are taking while they want to do a very simple thing to ride a bike. Kildemose company, Fribikeshop should be ashamed of themselves. Let us show power of customers and power of unity, what happened with me can happen with anyone of you. Let these companies not wash their hands off and get away so easily…let them learn a lesson so next time such thing doesn't happen. To make money these irresponsible people can't play with life of others.
A troubled wife who is seeing her husband in pain all the time and have to take care of a small baby and who is spending so much on treating my husband and who is thanking God that nothing happened to her child while using the bike in pregnancy.
Neha.