Fueltool

Used them a few times with no issues, This time I placed an order with them , Heard nothing , Emailed , No reply, Then went on my log in and they have cancelled my order , No notification , nothing, , Hope fully I have enough oil left to keep me going while I wait for another company who I have just placed an order with (拢20 cheaper ) to deliver, Thanks Fueltool, You have lost my custom

I have used fueltool many times over the past ten years in Northern Ireland. They are reliable and my oil turns up either on the day it should or before.

Of late though – since January 2019 – I have started to shop around online with other suppliers. Fueltool have been the priciest by a long way. I saved 拢60 on 500 litres of Kerosene 28 Sec today by going elsewhere.

First time using the service everything went smoothly for delivery in Cornwall. Oil arrived within the 5 working day period. FuelTool was pretty quick and easy to use. HomeFuels Direct as the supplier with a Certas tanker attending. Got a text message the day before to say when delivery was expected, which was kept to. Imagine this may vary greatly depending on the supplier chain used and demand for your area but all good here in December!

I stand by my review of FuelTool. Despite the reply from them. I did contact them re the discrepancy in price of fuel direct from the suppler and what I was charged very quickly, within 24 hours of placing the order.There had NOT been a price rise. The supplier admitted he was passing on his costs of belonging to the Fuel Tool Website. I do have the chain of emails showing all my communications and replies. FuelTool have promised me a refund many times, by BACS and cheque neither of which have occurred. IT MAY ONLY BE 拢6.30 due to me but for a pensioner every little counts, plus the website is being misleading in stating that the customer would get the best price. It is a shame that what could be a good and trustworthy company has let me down.

I paid 拢477.75 for 1000 litres for delivery on 1st April which didn't arrive, a message said the lorry had a pump failure and had to go back to the depot but they would arrive the next day with a small emergency tanker. When I checked there was nowhere near a full load. S&W Corporation did not respond to my complaint or leave a meter ticket. Sally Johnson at Fuel Tool said she wasn't responsible but I knew she was aware of all the previous fraud problems with Evolution Fuels with the same directors and was still dealing with them. I've reported to Trading Standards and to Action Fraud, Case No. NFRC190402936290 and NFRC190402937405 for those who want to make a fraud complaint. Steer clear!

Excellent value for money efficient service

Would give them no stars if I could. Ordered oil 22nd March, still not had it, emailed them twice, no answer. Phoned them and they told us to go to bank to get the money back. The supplier they forwarded it on to was sandcorp ltd in southend. Wont call us back, said the tanker has broken down, now the driver is sick, every excuse under the sun and wont give us a refund. Had no fuel all over bank holiday. Disgraceful behaviour from both companies, will never use this site again. Beware people they are too much trouble.

I was very sceptical due to all the negative reviews. due to the really good price offered I decided to take a punt and try them. I have to say the payment went through quickly and received a confirmation email to say payment had been taken by the oil company (not by Fueltool).
I was sceptical as I had got the oil 60 pounds (roughly) cheaper than boilerjuice and delivery within 2 days. I called the supplier the next day feeling somewhat hesitant but had confirmation delivery would happen on the Friday (day 2). As promised, the supplier arrived at 7.45am and all complete by 8.15am. No problems, hassle or concerns. I will definitely be using Fueltool again – I think the negative reviews are down to the suppliers rather than fuel tool and I appreciate FUeltool have limited recourse other than to remove poor suppliers from the database if they get problems reported. I'm happy with the service and cost.

Found this company by chance but its fabulous. Saved lots of money using them. Great service and staff!

Great price. Excellent service from ordering to delivery. will use again. Thank you.

May have been cheapest but delivery didn't turn up within the guaranteed 5 working days. No one answers phone. This is an untrustworthy outfit I will never use again.

I would give it a minus 5 if I could
Ordered oil through this site and was connected with Evolution Fuels.
December placed an order during freezing weather. I opted for the 3-week delivery for cheaper fuel.
Delivery promised 14 Dec. By 21st was going frantic. No response from anyone. Constant phone calls ignored (all logged) and if by any chance I spoke to a human being – they said Shaun Rowley would be back soon.!
Had elderly mother staying with us – house freezing – oil ran out. Had to put mum in a B&B else she would not have stood the cold.
Had to beg and borrow small quantities of oil from relatives to see us through Christmas.
Absolutely disgusting. I lost over 拢1,000 because Shaun Rowley is a crook.
I took out a County Court summons which was granted. But surprise, surprise, they were no longer trading out of Southend, and reg. company office was moved to Sheffield (I believe).
I didn't mind gambling the CCourt fee believing that would make them refund me. No – totally ignored.

FuelTool made endless promises to sort my money.
Eventually they stopped replying
Seems I can't move any further unless I pay another fee to send in the Bailiffs.
Totally disgusted. It was freezing, we had no oil. My mother was cold, it was over the Christmas holidays and I was constantly fobbed off that the delivery would come "next week".
When that 'promise' went into late January – I realised I had been conned.
Shaun Rowley should be in prison for fraudulent actions.
If anyone can get him into court – I will gladly lend my support.

Excellent service. Efficient and helpful. Decided to call to ask some questions about how it all worked due to some adverse comments. Got the answers. And it did work. Very well. Highly recommend.

They do exactly what they promise. We have used them several times and will continue to do so. Late delivery that others mention is out of the hands of Fuel Tool and always down to the individual supplier of the fuel so don't be put off by this type of negative comment.

Fantastic service. Great customer service from the team and amazing service in terms of the price I received.
Would highly recommend

DO NOT GO NEAR ANY COMPANY THAT HAS BEEN TRADING AS EVOLUTION FUELS AND ESPECIALLY A SHAUN ROWLEY. IN MY OPINION THEY ARE DELIBERATELY CONNING FOLKS OUT OF THEIR HARD EARNED MONEY ESPECIALLY UNSUSPECTING PENSIONERS. THEY SHOULD BE PREVENTED FROM OPERATING ANY BUSINESS WHATSOEVER….UNRELIABLE, DISHONEST AND DOWNRIGHT CROOKED BUT GOOD AT LYING WITH INCREDIBLE STORIES TO CON AN ARMY VETERAN! DISGUSTING BUNCH.

this "broker" only ever lists one company – HomeFuels direct which is run by arrogant liars who think they are above the law. Homefuels Direct are unreliable and not recommended. Therefore I cannot recommend fuel tool

i see it has taken FuelTool 6 months to reply to my comment on here. Thats says it all really.

Had the same experience as others with Fueltool and Evolution Fuels.
Dreadful.
No fuel and be warned Fueltool did not help in getting our money back

My experience with Fueltool was appalling. The fuel I ordered failed to turn up. A second delivery date was promised, but still the order never arrived. Turned out that Fueltool had used some fly-by-night supplier called Evolution Fuels and had been having problems with them already. Evolution Fuels never responded to emails and Fueltool themselves were worse than useless. They initially responded to emails, but then just ignored them when things got harder. I never did get the fuel. They really don't care; once they have your money they just hide behind the T&Cs which say they're not responsible for the bad suppliers they use. Fortunately, I'd paid with a Visa debit card and was able to raise a Visa chargeback with my bank and, although this took four months to complete, I eventually got my money back, but with no assistance whatsoever from Fueltool. I will never use them again.

Normally don鈥檛 write reviews – but have to say I was very impressed with Fueltool鈥檚 service from my first time using them. Ordered over the phone and delivery was quick. Definitely recommend!

Never had problems in the past however the last two weeks will not accept orders for my postcode due to the bad weather, which was 3 weeks ago! Went to homefuels direct and got some ordered and deliverd within 6 days!

As feared, Fueltools take your money instantly but still no refund of overpayment after 14 days. Whilst this business model is not just Fueltools alone, and seems quite common, it does not help with the feeling that Fueltools may simply be double-dealing their customers.

First order we placed it was claimed they tried to deliver and nobody was in, that the number provided was incorrect etc. etc. Fuel arrived the next day, but there was somebody there all day on both occasions.
Gave Fuel Tool another try and seemingly the same thing has happened yet again! Got a text, out for delivery today. You've guessed it; no delivery! Our tank isn't reachable from the road so somebody has to be in all day which is very frustrating.
Apparently it'll be here tomorrow……

This is the last time i'll be using them, even if our circumstances had not changed. We've fortunately moved to a mains gas provided property and this order was my refill at the end of our tenancy. Thank goodness!

I am looking through all of these bad reviews and I do not understand where they are coming from. I have ordered over 50 times with Fueltool and I rarely seem to encounter any problems. The only problem I had was a few days before December my order didn鈥檛 come through due to a supplier which was about to be removed anyway. I received my fuel a week later with no problem. I highly recommend this company as they also have cheaper prices than what I鈥檝e seen.