If I met them again animating a tour or anything else I'll jump on their visit !
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Always ready for any request!
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I organised my sisters hen party back in August 2019. Thought the beer bike sounded unreal! So booked for 13 girls and changed the beer for Prosecco!
The website has been altered slightly now but at the time of my booking it was stated that we would be traveling around the city centre 鈥榮ight seeing鈥?
The starting location was changed 3 times leading upto the activity (from the uk so finding these random places in Amsterdam was quite difficult). We ended up traveling 45 mins out of the city to an industrial estate, it was so random! So we get on the bike and the guide gets a phonecall asking if we would pick beer up for a different bike that was running late – were nice girls so we said yes! So about 20 minutes of our bike tour was spent going up and down the same road!
The driver just could not be bothered with us – no music, sighed when we asked him to take group pictures of us, constantly on his phone AND pulled up under a bridge that smelt of urine 15 minutes before the end of the tour and said we could just finish the lovely warm Prosecco(4% sparkling wine) off here! We literally couldn鈥檛 get away quick enough to be fair and gave the rest of the Prosecco to a homeless man under the bridge.
In true English fashion we did actually tip the driver because we felt bad at how terrible it really was and it was really awkward because he sort of left a cup out for tips!
You could hardly hear each other speak because the bike was so loud and squeaky it honestly felt like it was going to fall apart!
We鈥檙e a group of fun girls and made the best out of a not bad but absolutely HORRIFIC experience!
It鈥檚 a highlight of the trip for all the wrong reasons and we actually laugh about how bad it was now and how much the website is (in the nicest way possible) lying!!!!!
I have already submitted a formal complaint and received something like 30% refund, so managed to give all the girls a whopping 拢5odd refund for their troubles!
Honestly guys I鈥檓 only writing this to warn you to not book with this company! I can鈥檛 understand how they get away with it!
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Well where shall I start, the Beer Bike Tour was awful, the tour advertised on their website (although I notice they have changed this now) certainly did not show us any city sites, unless you class an industrial estate with a couple of car rental showrooms as a memorable site and there were no provisions for music as promised. We did arrive late but went for one lap of this random estate and didn't bother with the rest of our tour, so we only biked for about 40 minutes which was more than enough. Our "guide" told us they were not allowed around the city sites anymore as it was to dangerous and you are not allowed to drink alcohol in public places and so they have had to keep altering their routes, shame this wasn't mentioned on the website. The photo advertised still on the website gives a false impression of where you can go on this bike tour.
For our next activity we decided on the party boat, paying extra for international bar and pizza. After searching for the boat for around 45 minutes as there are no signs anywhere, we eventually found our "Party Boat", well it barely squeezed our party of 12 on it as it was tiny, we had to try and balance large pizza boxes with drinks as there was no where else to put anything and most importantly there was no music yet again, bit odd for a party boat, our tour guide I must add was fantastic and we had a hilarious time but this is clearly not what is advertised. Our guide told us you are not allowed to play music on the canals so there never would have been any provision for music.
Lastly, the Heineken Tour, we arrived in plenty of time and went to the ticket office only to be told we did not have any tickets, after a bit of a wait the very nice customer services lady let our party in to take the tour. On our way round I received a phone call from our rep who had our tickets and that we were meant to have met her outside, unfortunately this information was not given to us in any correspondence. A nice little bonus though she took us to another bar after the tour where we got to sample some local beers.
All in all our experience with FunAmsterdam was certainly no fun !
I would not book through this website again.
I did write and complain on our return and was offered 62 euro refund for the bike tour, pretty poor as we spent over 1000 euro on all of these. The one star rating is for the boat tour as this was extremely funny and the choice of drink and the pizzas provided where great, even though it wasn't what we expected.
Luckily we still had a fabulous time in Amsterdam and would return but would not book these activities, probably best to try and book when you arrive.
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Go find others!
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