Gap

The prices are better than other brand name stores and The quality is good.

From 2007-2011 I believe that I spent about $40,000 at Banana Republic. I even visited their luxe store BR Monogram in New York in 2008 and spent thousands. What I loved about BR was that they had a classic yet stylish look to their clothes. They gave you the classic fashionable edge that you couldn鈥檛 get from Ann Taylor AND the prices were in-line with the quality. I was fine paying higher prices for the brand. Some time after 2011 their style changed and the quality changed and the prices skyrocketed. I would walk into the store and walk out empty handed. After so many experiences like that I just gave up. After years of absence, last month I decided to order something online from them. I received my order yesterday and I really like the product. But, I can only buy items that are on sale because the prices are still a bit out of my budget and I鈥檓 not completely sold on the quality for the higher prices yet.

No customer service at all! I have returned a piece of a merchandise a month ago via Canada Post using their prepaid shipping label and until now I have not received my money back! Tried to contact them via email, no response. Tried to call them and have been kept on hold for over an our, no success in getting through. Even though the tracking system shows they have received the merchandise and the message said I should get my money back 2 to 3 days after, I have not been issued a refund yet. Customer beware!

Really like this store. Thank you

I've been a customer of BR for many years before they had a wide presence in Canada. Anytime I was in the States, I would be sure to stop at one of their stores and stock up on office essentials (Khaki's, button-downs and sweaters). Then, they merged with Gap, or some other unholy alliance, and a noticeable decline in the quality of the clothing happened. Not so ironically, the quality went down and pricing up… just like the Gap model – low quality, high priced garments (wonder how that's working out for Gap & Co?).
Lately, I only buy from them when they have massive sales. The quality seems to have rebounded for some items – e.g. Khaki's – but the pricing model is crazy. At regular prices, a pair of trousers and a button-down would cost one a pretty significant chunk of change -$345 Cdn. Insanity! BR seem to think they're in the same league as high-end competitors, which they are not. I think they've forgotten their roots and with it their commitment to quality. Now with Amz in the clothing market with Amz essentials and Good threads lines offering decent quality mens clothing at sane prices mere mortals can afford, I hope BR makes some over due changes to their practices. One can hope anyway, and in the meantime it's good to have options.

Good customer service!

I don;t like Gap and don;t go to their shop but I was at a loss to find something tartan for a Burns Night. Banana Republic came to my rescue with decent quality trousers and a matching jacket in good fabric with stretch and warmth. I ordered two sizes to try and the one I returned was promptly refunded. Only comment I would add is that it would have been considerably over-priced at the full price but fortunately I got it in the sale.

Banana Repulic has awesome clothing! Quality is outstanding!

Very slow shipping, No idea why it takes so long for them to dispatch an order? It takes a week to get your order sometimes!

Will never order from this company again! I phoned them to find out what had happened to my order and was informed that they tried to deliver part of the order but there was no one in. No card had been left and no email from them informing me of despatch and a tracking number. The only reason I found out was because I had phoned up! Once I had received the tracking number I looked it up and not only had they tried to deliver but previous to that they had to turn back as they couldn't find my address! The company they use is Hermes who are totally useless. Banana Republic are at fault for not only using this company but also for not informing me when the goods are being dispatched I shop online a great deal and have not had this experience with companies like DHL, UPS and DPD or Parcelforce Even Yodel seem to have smartened up their act. However, Hermes are like something from the dark ages! Seemingly the courier has my full order now but won't be delivering it for another week. Unbelievable! A truly frustrating and time consuming experience and I'm still wondering whether I'll ever receive the items. Never again!

Banana's site is great and easy to navigate through. Sometimes they got some really good sales, especially their additional 40% off. I can't speak for their heritage collection or luxury touch, but their regular items fade easily after a couple of watches. I've bought a few polos and regular tees and they lose their structure and the color fades. Their jackets and jeans seem to be fine though.

Very good site. I trust this site very much.

Top brand, however, for some time already i've been accustomed to their perfume as well

I ordered a shirt online for my son from Ca. I washed it (as I do all my new clothes before wearing for the first time) and it looked worn, wrinkled, and shrunk! I tried to return it to our Southpoint, Durham, NC store, as advertised online that is possible and was told by the manager that he would not accept it because it was "washed." I asked if the merchandise was not guaranteed for satisfaction after one wash, and he said no. I asked for his supervisor, whom he called and I talked to her. She said it was up to the manager and I could try going to another store. Our next Banana Republic is one hour away! So DONT EVER BUY FROM THIS COMPANY if you wash before wearing.

wish they shipped outside of US

Very friendly site with a very straight-forward purchasing process. Part of the Gap family of sites/brands, and is very reliable, safe, and efficient. I've had no problems with their privacy practices.