Garrett Wade

Ordered a set of GW chisels for my woodworking son. He's been tryin to deal with "Brand-X" chisels and has paid the price of low quality tools so a new set of GWs was purchased for him. He did just make us – his parents – a pair of Adirondak-style yard chairs that are designed to be taken down quickly for winter storage. I've always appreciated GW's quality and respect their reputation in providing high quality yet affordable tools for the home or professional shop. Ordering and shipping were quick and easy. Thanks, Garrett Wade!

First order for extra brute oil burning lamps made on 8/12. Reply came fairly soon that item was out of stock and expected replenishment about 11/12. Since then have been told 11/20, and 11/27 and still no advice on 12/1 of any shipment. Have told them to cancel today and remove me from their numerous e-mails bombing with products. If this is what to expect on an order, I can just imagine trying to return or advise on a problem.

I've ordered 4 items from this company this past year. Everyone of them has been backordered. Now I got a notice that they're FINALLY processing the other half of my recent order (which is over a month ago) and my credit card was rejected. It's the same card they processed the original order with and there's nothing wrong with my card. I just used it online twice this morning. I cancelled this final item and will not order from them again. Totally incompetent.

I placed an order on October 31,2020. It was easy as 123. I have also received feed back from Garrett Wade confirming my order and explaining that my items have shipped and what items were on backorder. The staff is helpful and polite. I'm waiting for my items to arrive, so that's all I can say for now. However I can see myself doing business with Garrett Wade again as the quality of their products is first class.

Everything we've purchased from Garrett Wade has always been a treat… usually unique or hard to find, well constructed, handy and sometimes good for gifts. This last purchase was for a garden clipper that allows me to trim our trees without getting on a ladder and can cut pretty large diameter limbs quickly. What a timesaver this is going to be-really a $$$$ saver since we can now trim them ourselves without paying to have them serviced by anyone else! Thank you!

I ordered the rachet pruners for my son-in-law who is a landscaper. He thinks they are awesome! Definitely cuts through thicker branches easily. He likes the ease of blade replacement as well.

The products I have purchased from Garrett Wade have been of great quality, I get what I order, and it comes in a timely manner. That constitutes excellent service to me!

Website is attractive, easy to navigate with complete and accurate descriptions. Customer service was prompt and courteous. Items arrived well packaged and as described. I just became a lifetime customer.

I've made many purchases lately. Every item has been of highest quality at very reasonable price. Some things I've never seen anywhere else. Shipping is always prompt. I thoroughly enjoy dealing with GW.

The website was easy to use and delivery was quick. As always great quality products.

After an initial report of a product problem, the issue was handed off to a product specialist who dropped the ball and didn't return my phone calls or text. It now has been 5 days.

Product as advertised. Hook-on attachment was attractive to me, yet is useless unless used w/ very thin material.

UPDATE: Garrett Wade did reach out to me and I鈥檓 happy to say they made things right and I鈥檝e adjusted my review rating. I said it below, but I鈥檒l reiterate that they have quality tools and I will recommend a look at their catalogue of products.

Garrett Wade has fantastic products. As long as you don鈥檛 have an issue with your order, it鈥檚 a great company. When there is an issue, buckle up.

In my instance an item ordered ran out of stock and was put on back order. A month later, I called for the status only to learn it was canceled. Two representatives could not tell me why, but I could still order it online or through them.

Two weeks later, my order was canceled a second time and a second time, I didn鈥檛 receive any notification. At the time of my second call, the product was still on the website for purchase on back order with an estimated shipping time of two weeks.

After speaking with Carol, a supervisor, she told me 鈥渢hese things happen鈥?and it wasn鈥檛 their fault. How is it not your fault that you canceled my order twice without telling me and the company still hasn鈥檛 pulled an out of stock product?

I asked for a gift card or discount code or some sort of good-will and she told me that wasn鈥檛 possible but she was trying to help me resolve the issue. How can you help then?

After going round in a circle with her, she stayed on the line but simply stopped speaking. She obviously was not allowed to hang up, but this was ridiculous.

Again, great products are offered but beware of the customer service team. As for me, I鈥檒l stick to the local home centers going forward.

Garrett Wade has fantastic products. As long as you don't have an issue with your order, it's a great company. When there is an issue, buckle up.

In my instance an item ordered ran out of stock and was put on back order. A month later, I called for the status only to learn it was canceled. Two representatives could tell me why, but I could still order it online or through them.

Two weeks later, my order was canceled a second time and a second time, I didn't receive any notification. At the time of my second call, the product was still on the website for purchase on back order with an estimated shipping time of two weeks.

After speaking with Carol, a supervisor, she told me "these things happen" and it wasn't their fault. How is it not your fault that you canceled my order twice without telling me and the company still hasn't pulled an out of stock product?

I asked for a gift card or discount code or some sort of good-will and she told me that wasn't possible but she was trying to help me resolve the issue. How can you help then?

After going round in a circle with her, she stayed on the line but simply stopped speaking. She obviously was not allowed to hang up, but this was ridiculous.

Again, great products are offered but beware of the customer service team. As for me, I'll stick to the local home centers going forward.

As a "GW" customer over several years, their products are unique, highest quality and targeted to the specific needs of their customers. When combined with their service, you won't find a better experience!

I would like to get updates on my order. I ordered something on July 10 and it is 25 of July and no updates. Would love to see when my order is coming so I can be
Home when it comes. I like their products.

When I look for well-made products, I always go to your company. However, I wasn't notified that my recent order was on back order. Now, I find that it's on its way. Thank you. I know it's worth waiting for.

I've made several purchases from Garrett Wade over the years – one of my favorite product groups is their nylon-jawed Japanese pliers. I also bought a pair of "beefy" thread-breakers (for sewing, not nuts and bolts!) The working ends of the thread-breakers look pretty conventional (who knows, they may be superior metal, etc) but the nice handle makes them easier to use than the cheap ones available typically.

Recently, I saw a promotional pop-up for a free item and clicked on it, thinking that was all that was required. I completed my order but did not receive the free item, apparently because there was a two-step process of first clicking the pop-up and then copying a special code to the order form.

When I contacted Garrett Wade they sent me the promotional product and explained the two-step process that I hadn't noticed.

So, all's well that ends well and I expect to continue as a customer.

My purchase was as described and was delivered in a timely fashion. I will do business with this firm again.

Great product quality, ultra-fast delivery except for a couple backordered items not yet received.

So happy to have creative pegboard accessories to help organize tools and stuff in our garage. Makes me smile each time I enter!

I've long known that the right tool is half the job and GW offers the best tools around, a great variety and often surprises with new ideas. It's, by far, my favorite store when it comes to finding what I need to fix things and spend time resting from my other obligations in life.

I have purchased a number of items and have not been disappointed with them. From the ordering process to follow up and delivery, they are on top of providing good customer service.

I placed my order on June 10, 2020 and it was to include a "free gift". I received an email on June 13 stating my order was shipped. It arrived a few days later but it was only the "free gift". I let another few days pass and still no order. I finally contact Garrett Wade and get a response in another few days telling me my order is delayed until mid August. So far not great service. It shouldn't be up to me to keeps tabs on my order. They have my money – all I have is a free gift.

I bought these tools several years ago for me. This was a re-purchase for a friend who just retired. I biggest reason I shop here is the quality of the things I purchase. I have not been disappointed yet.