Gatwickvaletparking

Simply ZERO customer service. I booked my car in to Gatwick South Valet (ref DW-5939434) and paid 拢29.99 to have it cleaned. On return not only did I have to travel down one level to retrieve my car (website states car will be parked in Valet when you arrive back) but on exiting the car park I noticed the car was covered in water marks (glass roof, bonnet) which I am guessing means the car was washed then left outside. Obviously, having noticed the issues (on a sunny day) I thought I would take some pictures and report it later that day. I did that only to receive an email a week later inferring that I was a liar and the car was clean. I sent them the photos and received a 2nd email which basically said

鈥楽o we can assist you further and pass your case to the relevant department, please can you confirm whether an incident report form was filled prior to your exit of the car park, or whether this was reported within the office.鈥?br />

Obviously The car park is dark and having seen the watermarks on exit I鈥檓 hardly going to turn around and drive back in to report it, I just wanted to get home from my holiday.

Rather than believing the customer the Gatwick valet team just want to prove that I am wrong, I don鈥檛 need 拢29.99, I just don鈥檛 like bad service and was hoping that it would be recognised and reviewed. Please avoid at all costs.

We left our car with Gatwick Valet Parking after having driven 120 trouble free miles from our home. On collection 2 weeks later. I am handed the keys back. The drivers seat is now in a nearly horizontal position so how they drove the car safely I do not know. However, seat readjusted and within 5 meters of driving in the car park, it is obvious something is seriously wrong. It turns out the suspension on the right hand front of the car has broken. After notifying the manager, the advice given is order a recovery vehicle to take you back home and complete a complaint form.
Basically, the response was they have conducted a thorough review and no-one who drove the car reported any problems (as if they would), the fault must be due to wear and tear as your Audi A1 is now over 5 years old (although with only 31,000 miles on the clock) and consequently we "do not accept liability".
How does one prove they have failed in their duty of care unless you have a dashcam that can record their driving behaviour? Perhaps with the seat being horizontal, the driver did not see the speed bump whilst driving at 50mph?
Gatwick Valet Parking. Caveat emptor. Buyer beware.
If this or something similar happened to your car, what would you do? Think about it before agreeing to leave your car otherwise their response will be "we do not accept liability"!

If your experience is anything like mine, the car cleaning service at Gatwick North Terminal will water damage your expensive car stereo, deny any responsibility and leave you 拢500 out of pocket. Horrible.

We left our white Hyundai with the Valet parking for just over a week in August. We returned to collect the car at about 1am and we next used the car two days later. We then noticed discolouration on the right hand wing in the light and when wiped over lightly with T cut, white paint came off revealing scratches.
Gatwick Valet parking will take no responsibility as we didn't report any damage at the time. How devious are the staff there that they are covering up damage, so that they will not be held responsible. DO NOT USE THE VALET PARKING AS NOT ONLY WILL THEY POSSIBLY DAMAGE YOUR CAR, BUT THEY WILL ALSO TRY TO COVER UP WHAT THEY HAVE DONE TO AVOID ANY RESPONSIBILITY.

We left our new car in perfect condition. As we left the car park a warning light came on to say low tyre pressure. We stopped at first garage & it was obvious the car had been driven into a high kerb or similar. The tyre was badly damaged & had to be replaced at a cost of 拢150.
I phoned customer service immediately & they took all the details & I was told there would be a thorough investigation. Just over 24 hrs later I received an email saying they would not accept liability because we had not informed them before leaving the car park.
This was not mentioned when I phoned customer services and besides which we left the car in good faith & did not expect to check it for faults on collection.
A member of staff did check the car on drop off but customer service said they probably hadn鈥檛 kept a record.
This is extremely poor service & we will never use valet parking again.
A very expensive airport parking experience!

The valet parking is excellent but do not use the car cleaning service as when i returned after eight hour flight late at night and tired i did not look around the inside and the next day found Two 3 inch scratches on my leather passenger seat. I called and reported the issue but because i had left the car park so they will not recognize my claim which is going to cost 拢150 to repair.

Terrible service, I left my car at the north terminal, myself and my friends got out with our laugage and handed over the keys, my car was fine and no issues with it,
On my return I collected my keys and went to my car, I found the driver seat laid down and the seat pushed back.
I tried to move my seat , would not budge! I returned to the office two staff came out and could not move the seat and said it's broken.
I returned to the office another member of staff was called and an sheet was completed and I was told to contact them in 7 days! I then had to drive home with a broken seat. My friends could only get in and out the car via the passenger side (2 door car)
I contacted them as requested and was informed they could investigate and get back to me, I have since had three emails saying they will not accept liability!!! I am still arguing with them over they fact my car was fine when I left it and broken on my return, how can they not be responsible?? Worst service ever please do not use!

We recently returned from holiday having used the official valet parking at south terminal.
The new site for the valet parking had a quick and efficient check-in (although they don't check the condition of the car as they used to – which did concern us) but were offered a car cleaning service which I declined. On return the car was ready to collect as we came through. However, when we returned to the car it smelled funny but because we have just returned from Florida I did not go back to the check in as all I wanted to do was get home. On checking the car, the next day, we found the right rear floor was full of water and the seat was soaking wet the rear window must have been left open!!( was this because I did not take up the car cleaning service? you decide) my wife called the company and was told they would consider this.
We did receive an email saying that because we did not call the same day they cannot and will not do anything about it (we did not call the same day as once we got home we went straight to bed after no sleep on an overnight flight) their customer service is very poor (as I鈥檓 not allowed to swear) and I would advise you do not use them if they what their car to be returned in the same condition they left it.
I will never leave my car with this company again.

I booked parking at Gatwick Premium Valet South Terminal. The booking had my arrival time and flight number. Check-in was quick and easy. Unfortunately return was a disaster. When we left the plane we realised that we arrived at North Terminal I called them to make sure where to pick up the car and that the car will be there. We picked up our luggage and went from North to South Terminal to the Premium Valet office. After the time we spent already in the airport we expected to pick up the car immediately. But the car was not there and they had lots of excuses. The said the guy was on the way, then he couldn't find the keys, etc. We where waiting for 1hour and 10 minutes in the Valet office until we finally had our car!!!! Long Stay Parking would have been much quicker (and cheaper).
Despite the promise on the website that they guarantee that the car will be there or the next time the parking will be free they offered only a 50% discount and promised to sent a voucher by e-mail.
Five weeks later I haven't even received this voucher.
Next time I might book Long Stay or take a taxi but Valet is definitely a waste of time and money.

Easy to book, although expensive. Good office service, not much hanging about but very mediocre valet…still mud on sides of footwell, dust on lower dash and none of the awkward areas, (cup holder, inside door handle, key pots etc) were cleaned, neither was the inside of the front windscreen. Wouldn't use this service again.

Appalling to loose the car and or keys but the lack of anybody senior to sort out the issues was shocking. Although it is called official Gatwick valet parking it is subcontracted to some useless company and Gatwick were not interested in sorting out the issues. 7 hrs after landing I had to pay for my own taxi home and am still hoping to see my car again

Didn't deliver on any of the services we paid for! They failed at every aspect. No one to meet us to take the car, no one at the premium security or passport desks. No one at the key collection desk and our car was not there when we arrived back at our EXACT expected arrival time! Useless from start to finish. That was 3 weeks ago and even though I filed a complaint I've had no response, apology or refund. Shameful.

What a bad experience, have moved the parking outside and 10 mins walk to front of terminal, at 拢118 to park it definitely wasn't worth it, don't check your car, or your flight details anymore as they charged us an extra 拢20 for being late,
And refused to give us our car until we paid. Will never use this service again just a rip off
Sara

We arrived at Gatwick Parking on possibly one of the worst nights of the year Easter Sunday / Easter Monday. We too had not been informed that the parking had been moved outside – without any cover whatsoever. We were travelling with two children and a baby and got completely soaked………. whilst all of the staff stood watching us in their porta cabin. They continued to watch whilst we unloaded all of our luggage, got the baby in the pram and the children out of the car and not one of them offered to help or grab us a trolley – of which there were none nearby! By the time we handed over the keys we were all completely soaked…………..Not a good start to our holiday – and quite appalling customer service……..

We recently returned from holiday having used the official valet parking at North terminal.
The new site for the valet parking had a quick and efficient check-in (although they don't check the condition of the car as they used to – which did concern us). On return the car was ready to collect as we came through. However, as we turned the engine on the radio had been left on (we do not leave on any systems as it does not help the battery after a period without being used), the multi-media system had obviously been turned on and the parking settings and screen display had been altered. In addition, the automatic setting that means the wing mirrors tilt downwards when reverse parking had been switched off. Sadly, we do not feel comfortable trusting them with our car again.

Sorry, but after booking my valet parking I received an e-mail informing me that I need to use a different drop off point. Unfortunately the drop off point is not under cover, therefore in torrential rain and a disabled child it becomes very hard not to get wet, we got absolutely soaked through. Not a good start to your holiday.
Obviously the person/persons never thought about the weather.
On returning from my holiday I pulled out of the parking space to find my bonnet is open ….. why ? I do not know as the catch for opening the bonnet is in the passenger side of the car.