Gearbest

Dear Sir/Mrs :
Thank you for your Reply.
Your Reply is NOT correct.
After TWO MONTH waiting for my order , I get in touch with your company. (By Messenger). My order is now out of Stock !
Also the my "Refund is NOT complete at all" Waiting for it !!
Order : No.2: 20042900910812483130
Yours Sincerely :
Cristina Argullos

Since my first order with Gearbest went off without a hitch. I decided to buy something more expensive this time. A Xiaomi Mi 9 SE, worth about $ 300. With the buyer protection and the additional transport insurance I thought I would be on the safe side.

According to DHL shipment tracking (package no. 0034043434268750749369) the article should have been delivered to me personally on 18.06.2019 at 16:40. I still any other person from my household has received the package. Also with demand with the neighbours the package did not appear.

On 20.06. I have given up thereupon with Gearbest a support inquiry. I was put off, I should wait nevertheless still a few days. DHL could not help me because I am only the recipient and therefore not the contract partner.

On 25.06. I opened a case with the PayPal buyer protection in the hope to get a refund fast and uncomplicated. But since Gearbest could prove with the help of the parcel number that a parcel was supposedly delivered, PayPal proved the seller right and rejected my request for a refund.

After that, I asked Gearbest to submit a request to DHL for a refund if the package was actually stolen or lost. However, Gearbest will argue that the package has been delivered as this will be shown in the Tracking section. I then submitted a request for investigation to DHL, which was rejected by letter a few days later – again with the statement that only the shipper can do this. After calling DHL, however, I was informed that a Mr Eric Yeung (operator of a fulfillment center, commissioned by Gearbest) had filed an investigation request.

On 11.07. I was told to wait until 02.08. and then I will get a solution according to the terms and conditions of Gearbest. I have assumed that the result of the investigation will be awaited. On the question how the solution will look like (refund or new delivery), I received no exact statement.

On 04.08. I wrote to Gearbest again, this time the tracking was pointed out again and the blame was placed on the parcel service:

"As we explained earlier on the shipping company's website the parcel has been delivered. In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.

Unfortunately these kinds of losses are beyond our control. […] We regret to inform you that there is no compensation in such case. The shipping agent is responsible for this loss."

Now I stand there, $300 poorer and without a smartphone. The Gearbest customer service is really the very last and I can't recommend anyone to buy there. Beware of this online shop, the savings are in my opinion not worth the trouble in case of a problem.

Great store for orders of goods, polite support, problems solve on the first day! the best prices !!! more than 100 orders, some positive emotions! the best!

I Deal With Companies From China & Have No Problems & A Very Good Service.
BUT This Company I Bought A Smart Phone & It Has A Problem When Dialling 101 It Takes You To The Police 999 Emergency Service.
Andriod Mini TV Box It Worked A Week & Now When You Select Something To Watch A Message Comes Up Stopped Working.
SO BEWARE IF YOU USE THIS COMPANY

This is the third time I buy a 3d printer in the Spanish warehouses, and they say they can not ship because it is out of stock, when I ask for the refund and the gearbest cancels the order, hours later that printer will be available again!

Nobody explains the problem, the printer is in stock, they just do not want to send it, I just want to be told the truth, but no, they prefer to go around the customer as usual, I talked to several employees of the gearbest for tickets, and everyone said even, no one tells me why not to send the printers !!

Now I understand why so many people talk badly about the gearbest !!

And do not tell me that the gearbest has an excellent reviews, LOLOL, because
THEY PAY SOME CUSTOMERS TO DO 5 STAR REVIEWS.

MANY REVIEWS THAT ARE ON REVIEW SITES ARE FALSE!

I have proof of that.

ENOUGH!!

A few months ago I decided to buy on GearBest and since then it has become my favorite store to buy from smartphones to devices.
They have a wide variety of products and a very affordable price with the advantage of being able to use points to lower their price.
So far everything has arrived perfectly and with tracking number.
When I had a problem, I opened a ticket and in 24 hours they answered me and solved any problem. You can also pay with PayPal.
For me, it is 100% reliable and I recommend it to everyone.