I went to them a few times when one of our computers were infected with horrible viruses. The walked me through everything step by step and I had a practically useless computer up and running again. I love these guys!!!
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One day, I noticed that I had contracted the very nasty Google Redirect virus. Basically what happens is when you do a Google Search and click on a search result, the virus redirects you to a randomly generated page instead of the webpage you were trying to go to. If you click back and try again, it will give you another random page. Eventually, maybe after five or six times, you will get through to the proper page, but the problem persists with any future searches. I researched the problem for about thirty minutes and found a few relevant threads on the GeeksToGo forums. While there were published instructions on how to fix the problem, the forums state that each computer is different and that you should start a new case if you want to utilize their help. I registered in about thirty seconds, posted my problem, and was very surprised to get a response within 15 minutes. The person assigned to help me went by the handle "handhfan" and was extremely helpful, friendly, and responsive. He never took more than five minutes to get back to me whenever I messaged him.
What was most surprising was how competent and patient he was. The virus I had was a fairly new and stubbornly resilient strain. We tried over ten programs to get rid of it and after six hours, were still unable to stomp it out. "handhfan" was surprisingly honest and said he needed some more time to research and consult some other techs in the community. I was worried that I would never hear from him again, but at 7:30am the next morning, I get a message and we're at it again. After two hours of downloading utilities, generating logs, running custom scripts, and cleaning the registry, the virus was finally gone! As a final step, he sends me a bunch of free programs to protect my computer in the future and asks me to send him the quarantined files so they can "analyze" the new strain. The place is run like the freaking online CDC. Having successfully used the service over the course of two days, I can't rave enough about them to anybody who needs friendly free tech support.