General Motors

My 2018 escalade with 30k miles had the sensor fall out on the front bumper. The vehicle is perfect, not a mark anywhere. I took it to Cadillac Las Vegas West and was told that it happened because of a car wash. Amazing, it is so delicate that you can not run it through a car wash? They charged me 500 dollars to fix something that was clearly a defect. Since then I talked to a fleet manager for a rental company and he said many of them are doing that and it is clearly a defect that GM is denying. What good is a warranty if they can just say it is not a defect anytime they don't feel like fixing it. Total nonsense.

I purchased a GMC Sierra. 2013 SLE, one owner with 80,000 miles. I've had this truck for little over a year. Regularly scheduled oil changes and have even had a tune up done. One day last week I was driving the truck and the engine begin to tick. I took the truck
k to my local mechanic where he said what everyone else has said, the motor is junk. I have a lifter ticking as well as a rod broken. The engine is toast and GM is telling me that I have to move a vehicle that is not drivable to a GM dealer, unbelievable. GM customer service immediately asks for the vin number so that they can look and immediately remove all fault from GM and place the blame on the customer. They. will immediately tell the customer that its an out of pocket expense. Out of the first fifteen thousand reviews all fifteen thousand stated the same issue and concern with the GM motor and GM until this day 10/24/2020 has still done nothing to correct the engine problem. Even during this time of the pandemic era GM is still denying any blame or fault. I drive 68 miles daily to and from work. How am I supposed to make it to work now. GM hasn't even mentioned a loner or any assistance with the cost of the repair. I still have 17,000+ and 3 years left to pay on this truck and what does GM say? they say sorry its an out of pocket expense. I at one point loved and respected the GM company. At this point I will never think of buying another GM vehicle. And out of all the money that I have put in to my truck is now a complete loss. And do you know what GM says, they say its an out of pocket expense. There is no loyalty or any customer concern when it comes to the GM company. And then they put these people over the phone that sit in a call center all day and rehearse and practice their response to questions asked by the customers, You would expect the foreign companies to be the ones that take advantage of the American customers, but it GM an American company taking advantage of the American people, Americans taking advantage of Americans. isn't that what Americans do to each other. And then the representative tells me to take it to a GM dealer so they can communicate with the dealer one on one. And then mentions a loner car. But they are alo telling me that its an out of pocket repair, so whos going to pay for the loner? I guess I will be the one paying for the loner also right. These representatives are hired and trained purely for what wages they can be payed and not questioned. Almost the same as working in a sweat shop. I can hire people to answer the phones for me at a rate of one dollar an hour, I've done the research. GM may seem as though they are a reputable company to do business with, but they are not. The main concern of GM is the timely production and sale of their products. Once the vehicle leaves the dealer its an automatic out of pocket expense for the customer.

If you buying GM car general motors will they called now (Junk motors )
Do not make any mistake to buying Chevy blazer 2019 or 2020 You are making big mistake

I have been trying to work with General motors for over a month trying to get my problem taken care of but seems like they don't care about their customers i have a dealership lie about fixing my truck then when the General motors guy that called and when I refused his offer off $100 off my next service and I explained to him that my truck only goes to the dealership for warranty problems that the rest of the service was useless to me he refused to answer when I asked his name and hung up on me so I called General motors again and they transferred my call to him again and when I told him that he disrespected me and I wanted his supervisor and name he hung up on me again General motors needs to do something about this situation

I don't know whose idea it was to design a star bolt into the rotor itself in between two studs and I really dont care. Your mother and father are brother and sister. Also why should you have to remove the entire caliper bracket in order to get the old rotor off. It's not only clear that your parents are siblings but your dad/uncle left the best part of you on the arm of the couch while banging your mom/aunt.

I have had a lease with GM since 2005. I recently finished my last lease and was still trying to decide what vehicle to get. I have an extra vehicle and did not need it right away. Once I made my last payment I got hot with wear and tear for a vehicle that was in pristine shape. I had driven it 10,000 less than the lease agreement. In addition I got hit with a disposition fee. This means I turned my car in and we need to pick it up and clean it. Then we need to sell it so you have to pay. A total scam especially in the midst of a pandemic you would think they would not allow you to incur additional fees after 15 years of perfect pay. In any case do not sign any documents making you responsible for the things they need to do anyway! I will detract from GM as much as I can. Making me even angrier knowing we bailed them out and my tax dollars went to these scam artists. Never again will I lease or buy from GM!!!

Been leasing with GM for 8 years and will NEVER lease from them again. Took advantage during a pandemic to extend a lease and they sent it to collections. Never once missed a payment until their lease extension and their answer was, "yes we know it went to collections but in 30 days we will report it as a disaster….but we cant ensure that it will be removed from your credit report" I had made MULTIPLE calls to GM while deployed with the military at the time and was told that it was all taken care of. Then instead of my lease extension payment coming of my residual value of my lease buy out, they say it's more like I'm renting the car from them instead and my lease payment do not count towards my vehicle. GM is nothing but crooks and my family and I will never buy or lease from them again. BUY FORD! or at least Chrysler.

Went in for minor repair a 2-hour repair so I was told car steals not ready or repair has not yet been done and it's going on the fifth day 2018 Denali Sierra

I鈥檝e owned 7 GM vehicles, but there will never be an 8th! Vehicle is subpar and their GM customer service is non-existent! My vehicle has been in service 2 months in the 12 month period that I鈥檝e had it, and yet, there鈥檚 no resolution on their part, it took over 3 weeks to get a response from their corporate customer service, and it still is nothing but a total waste of time! NEVER AGAIN!!!

I have a 2012 chevy colorado bought used ran good for about a day than it started throwing codes chain got replaced all good there p. poor engineering what a hard truck to work on do to design now it won't stay running it stalls at stop signs what a pice of s .this veacle I have put more money and parts on this than the purchase price I think gm it's not building anything good anymore I hate this truck with a passion can not describe with words how bad this truck really is now it needs a throtle body well replaced it still stalls fuel psi is good ignition good compression good no codes still stalls really how can this even be this thing is a night mare no one can tell me were the problem is not even gm techs what the heck this is by far last gm veacle I will ever buy new or used the are all just as bad in my opinion gm should close fire their engineers and sell peanuts on the side of the road that how bad their products suck if I had millions I would give money oway to people that did not buy the bailout gm cars or trucks mark my words gm will go broke. And close and be remembered as building grate cars in the old days and modern night mares that ran them out of business looks like I am looking forward to a Tesla all electric so we can shred all the gm garbage .

We love our Yukon LX, however, the customer service GMC provides makes it really hard for us to want to buy a GMC again. There have been several recalls on our Yukon, and when dealing with customer service, I am either "disconnected" not called back or emailed back. I am extremely frustrated! The customer service representative that I have talked to that have been absolutely no help at all are Crystal, Amber, Christina, and unfortunately I didn't get the others that have tried to assist me. I am highly highly disappointed in the customer service that is provided if at all with this company.

This company does not stand by its product. The Captiva and Equinox have the same engine. There was a class action lawsuit against gm for oil burning where the Equinox was covered. They decided to exclude Captiva customers and now give them a run around on the phone. I will never go back to GM.

The reply on your web site is unacceptable to Me and all of the other GM lease customers. Ford and other competitors offer payment deferments. If you do not show compassion and leniency in this time of Pandemic to your loyal customers, I can promise you, when my lease is up, I will go immediately to your competitor and show them my loyalty and cash.
You can just come get the vehicle as I can not make any payments until we are allowed out of our homes. My work has been canceled until the pandemic is over.
And by the way, GM KNOWS how it feels to need help and GET help: "The U.S. government lost $11.2 billion on its bailout of General Motors, according to a 2014 government report. The government invested about $50 billion to bail out GM as a result of the company's 2009 bankruptcy"

So THIS below is NOT ok and I shall bring it to light on Social Media unless you take action like ALL other Car companies are doing:
"Unfortunately, payment deferments are not available on lease contracts. However, you can make a late payment without incurring a late charge for payments due March 1 through April 30 (if it鈥檚 within 30 days of the original due date) and we will automatically waive the late fee. There is no need to contact us further, we will automatically waive that fee. Additionally, we will not report that payment as a derogatory payment to the credit bureaus if it is paid within 30 days, so there would be no need to contact us further. However, you will need to contact us if your payment is going to be more than 30 days late. We are here to discuss options with you"

The Chevy 1500 Express AWD cargo van is a driving experience in excellent performance particularly in snow and ice where typical rear wheel vans don't fair nearly as well. However the above mentioned van has a fuel leakage problem and when fumes are exposed to any ignition source can cause a fire or explosion- which happened to me and thank God I was not in the van but at home in bed asleep when my wife woke me up to the blaze. Fire fighters put out fire from the engine that burned up to the front windshield bursting it to pieces. I immediately contacted General Motors for answers and they promised to investigate the charred van, it took them about 60 days from fire to completion of the investigation upon which I was told they could not identify what could have caused the fire and when I told them about the fuel leakage problem they dismissed it saying my vehicles vin number did not match suspected vans with this problem- as if there aren't more vans with this problem!!! I was not reimbursed or given any compensation for vans caustic and potential lethal fuel leak issue. But at this point my biggest concern is to warn people to STAY AWAY FROM THESE VANS

Really disappointed with GM customer service call GM headquarters been dealing with my 2017 Chevy Colorado in and out of the dealer for a whole year because of the eight speed transmission as we speak my Truck still at the dealer five torque converter鈥榮 changed and one transmission and still having the same issue with the 8 speed transmission 2017 Chevy Colorado really disappointed never buy a Chevy again always been a Chevy Loyal customer

Corvette ZR1:When I was young I was in favor for this car, as far as I remember, 385hp. Gearshift (6), DOHC(first), keep trying.

I do like my 2015 GMC Acadia but, any rebates that are sent in to their rebate service centers is awful. I purchased 4 tires from our local GM Dealership this past November in thinking I was going to get a $100 rebate from them. I have not received my rebate so I called the rebate center. I talked with a manager and he put the blame on me for not checking back sooner. Well the paperwork says 6-8 weeks and it was over 8 weeks, so I checked to see. Apparently nothing can be done now as the rebate is over I was told in a very unpleasant way. I sent in the info online and received and email back that they received the information. This is all a scam on their end. You have to jump through hoops to get your rebate. This same thing happened a few years ago when I purchased tires from another GM dealership and I never received my rebate. I sent that one by postal service and they said they never received it. I called and they said rebate is over. Really???…. 2 times I was burned on their rebate. I called the dealership and they won't do anything, so I'm going to share my experience on the web.

Love GM vehicles but their commercials are ttargeted to caucasian people only. The last cadillac commercial especially due to only one race shown. What are they trying to say

About 6 weeks ago i purchased a 2020 Chevy Camaro. During my 45 minute drive home, I noticed the cabin temperature kept fluctuating. I assumed it was some manipulation of the heating system i had not been informed of. The next morning however,
as my wife (her car) departed for work, she only made it 4 miles before the warning notice informed her the vehicle was overheating and to "pull over and shut down the vehicle". After a cooling down period, she managed to get to a local (not the one i purchased the vehicle from) dealer before it over heated again. Later that day, it was determined that a coolant line o-ring had been cut (likely in the assembly process) which was causing coolant to leak; resulting in the overheating condition. Four days later (Friday morning thru Monday night), we got our NEW car back, and the problem appears to be remedied. Throughout all of this "experience" both Chevy dealers were both apologetic and attentive (brought us a loaner car for the duration and pushed us up on the repair schedule to get the car fixed). Here is where GM fell FAR SHORT! Shortly after this "adventure", i sent a lengthy email to the Chevrolet Customer Relations folks and immediately received a confirmation that it was received. Approximately 10 days later i was contacted by CARL from GM Customer Relations. I explained to CARL that i felt GM should reimburse myself and my wife for time/wages lost from dealing with this issue. CARL was quick to tell me that GM does not reimburse for lost wages. I expressed to CARL that this was not about my inconvenience or time without my NEW car, it was about me LOSING money as a result of my NEW CAR PURCHASE. At that, CARL (in his condescending way) told me he would look into it and get back in touch with me. Three days later he called to "update" me on the fact he had no update. This occurred two additional times, then, ended today with the conclusion that GM would do nothing to compensate me for my losses. He did offer me an additional 90 days of warranty on my car; which i declined. I am a loyal GM customer (I own a 2017 Corvette, and this is my 2nd new Camaro) and have always been comfortable with their product reliability. Likewise, I understand that an issue of this nature may not easily be caught in their manufacturing quality
control checks. However, I absolutely do not believe it should cost me an additional $600 for the privilege of paying GM roughly $28K to purchase a NEW VEHICLE. Bottom line: As long as you dont have any issues with your new vehicle, all will be well. But if you do, DONT EXPECT GM to do the RIGHT thing!

I purchase my brand new Silverado on May 2019. After using the car for couple of months, the entertainment system, screen, radio, Bluetooth, apple play stop working. I call my dealer Bomnin Chevrolet in Miami, FL to schedule an appointment. It took over a month to schedule a drop off date. After using the car without any of these features for months, I left the car for repair. It took almost a week to get my car back, but I was OK with that. For my surprise, just a month after, same problem happen. And again, it took Bomnin (Local dealer for GM) over a month to schedule my service, and again I was left without these features! Then General Motors calling me to told me that the car is fix, but NOT the entertainment system. (This is something very distracting while driving because the screen doesn't stop going on and off) I call GM two weeks ago and I was given a case number (9-5790648746), assign to a GM specialist named Andrew. GM has not call me from that date and my car has been in the local dealer for almost 3 weeks now! The all experience has been really bad, from the date my brand new truck stop working, to deal with GM employees and the local dealer, who they call me last Friday to let me know again that the car is fix, but not the entertainment system. I didn't want to pick up the truck until is fix, but unfortunately, I need the truck to work. So I'm planning on getting my almost new truck out this week and be left without the system. My main concern is the amount of distraction this system causes while driving, because you can not turn off the radio, either lower the volume!! A night can turn on by itself with full brig thing, and blind your self while driving. You can try to turn this off, but the malfunction would not allow you to do any command. This new entertainment system is in all brand new models, and they should make sure this is fix before selling the cars
This is my third brand new truck I had purchase from GM, never this kind of experience before!

If there was a negative star that鈥檚 what I鈥檇 give them their customer service is horrible I purchased a brand new Corvette and it鈥檚 been in the shop more than I鈥檝e even had the vehicle I had to hire a lawyer they sold me a lemon! Buy a car somewhere else they are garbage! Five repairs later and my car has been in the shop since November this is absolutely ridiculous have shown no interest in taking the lemon that they sold me back!!

GM , Quality is bankrupt , commercials talk of Family and JD Power associates . First off if my Family sold me something that ends up being as bad as my GMC Sierra Denali , they'd be would be disowned . JD Power , only Selectively allows people rate GM products . Kinda like if you have any kinda of problems or complaints your not allow to give a REVIEW . No wonder they Give GM a high rating , they exclude the BAD , nice honest system ???
More and more People who have bought GM for most their lives are saying NEVER AGAIN . Been a GM customer / Product owner over 40 years , I now say NEVER AGAIN . GM can Keep their bad Quality and Unreliable Products , Just look at the recalls , for the last few years , before you buy . GM puts more effort into looks than Quality and reliability , If you want a Expensive Driveway Ornament , buy GM . Told my Neighbor not to buy one , but they thought my GMC Denali looked good , Now they aren't very happy . Buy with your head ( READ ALL THE 1-3 Star reviews to get a honest opinion ) not because you like the looks , cause those looks don't make the vehicle reliable or guarantee its quality made, no matter the amount you paid for it . JMO GM could careless about you , once you bought the vehicle

If no stars we鈥檙e available I would leave that, I own a 2006 h3. Yes it is a older vehicle but it was poorly engineered and has nothing to do with the age of the vehicle. When it rains a component in the dash gets wet and causes my vehicle to go into reduced power mode. I called to see if there was a recall, and I feel there should have been because I鈥檓 not the o my person experiencing this problem that has nothing to do with the mileage or the age it鈥檚 simply poor engineering on gm鈥檚 behalf. I was told there was nothing they can do about it and to bring in to a dealership where I will be financially responsible for aftermarket components to be sure 鈥渢heir鈥?vehicle functions properly. It had been dangerous because you can be in the interstate and the care will die down while you鈥檙e pulling out in from of semis etc. I will never own another vehicle manufactured by gm. They seek junk and do not stand behind their work!!!

I own a 2014 Corvette stingray that I was locked out of because of a dead battery. There is a key hole above the rear license plate that's supposed to open the trunk so I can get into the vehicle. Both original keys didn't open trunk now I have no access,vehicle towed to dealership and found out cable was not attached so all I got from gm is sorry your out of warranty. I purchased vehicle brand new for over 75k and cable wasn't attached so I am to blame.SHAME ON GM I WAS CONSIDERING BUYING THE NEW ONE NOT ANYMORE

This is the hardest I鈥檝e ever cried after dealing with General Motors. My 3 children (2 twin babies and a teenager) were severely injured while riding in a 2014 Chevrolet Traverse. I reached out to General Motors to file a complaint in July 2019 because of the vehicle my babies were riding in accelerated uncontrollably and hit 2 vehicles and a light pole that hit another vehicle that had someone sitting in it and knocked that person unconscious. I mean this vehicle caused some damages and really hurt people. The seatbelts unbuckled upon impact, airbags did not deploy, and there was a mechanical issue with the accelerator. I contacted NHTSA to make them aware of the situation they did absolutely nothing and I was very patient and kind throughout the process yet frustrated that my babies suffered injuries from this traumatic experience while simply going out for ice cream. The filing a complaint process was a JOKE. I鈥檓 currently waiting on a response from Ms. Mary Barra or Mr. Mark Reuss to make her or he aware of what happened to my babies because obviously those claim department people really don鈥檛 care about consumers and heck I wasn鈥檛 even their customer just a mom who trusted my kids to ride in what presumed to appear as a safety motor vehicle. I just know she will do something about this. Imagine witnessing your twin babies having to get adjustments and your teenage daughter to have seizures from a 3 in car collision and someone basically says screw those kids it鈥檚 not my fault we just made the vehicle. I didn鈥檛 tell them to ride in it. I mean I just thank God for watching over my kids on July 10, 2019 because they could have died. General Motors are Hurtful to people for allowing this to happen and should feel ashamed for not accommodating or even apologizing to my kids. Shame on them!!!!! Talking about going Electric with their cars JESUS BE WITH ANYONE who purchases one of those…UPSET MOM!!!