Each agent that I spoke except for one exhibited behavior truly unbecoming of a customer service representative.
One agent that I spoke with- expressing my concerns remained rather somewhat quiet and gave a hint as my experience is the tone of the agency now.
I reached out six times to adjust policy for someone. The tone four of the agents was horrible and cold to state the least.
On one occasion, I was abruptly disconnected from the call. And this was after the representative took all of my information. She never attempted to call back.
After several attempts to adjust the account and advising them to convert to a month-to-month electronic withdrawal, they took out three months of payments. Okay, so I call again. The agent rudely informed me, "since the payment is going to take you into overdraft, you need to send a copy of your bank statement showing the overdraft in your account." Added, she stated that I would need to wait for 23-days for the additional refund.
I won't need for TP to send the complaint to the company because Sh5& runs downhill. The CEO is aware as to each, and every syllable of ignorance send down the pipeline. Hopefully, consumers who have been disrespected will complain enough to put them out of business!
My best bet would be to withdraw the policy and go elsewhere.
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I got spammed, with this:
"Gerber Life – Continuing the long tradition of helping parents provide for their children since 1967.
You may receive a Child Safety ID Kit without applying for insurance by writing to us at: Gerber Life Insurance Company, 445 State Street, Fremont, MI 49412. The retail value of this item is on accord with your state?s requirements."
Since I have no kids I fail to see why this offer should be relevant to me. As if spammers ever cared about such… ;-(