Go-Optic

Ordered and PAID Dec 20th 2020 its Jan 23rd 2021. My order is still processing. I want to cancel and order from someone who will actually send with in a few days and I cant unless I still want to pay. So they said the item I ordered was out if stock and they were waiting, but that was after 3 weeks they told me that.if they would have told me before I hit order I NEVER WOULD HAVE ORDERED. This place is a rip off! Been over a month and still says processing check back in 24 hours. Not even sure I'll receive anything at this point just holding out to see what happens. DO NOT USE GOOPTIC.COM ITS A JOKE YOU WILL WASTE YOUR $.

I spent over $400 on a pair of eye glasses on December 7 and I still do not have them as of today December 22. I contacted CS on December 10 only to be told the glasses were still processing. I was then told if I wanted to cancel the order I would be charged a fee. This company is a complete SCAM. I would advise everyone to contact BBB.org and file a complaint. Their deceitful tactic are wrong and ILLEGAL!

Don't waste your time or money! My daughter paid for glasses with a blue light filter on them. Upon receiving them, we could tell her glasses did not have this feature. Talked To go optic, They insisted they did. Took it to three different optometrists That in fact confirmed that it DID NOT contain the blue light filter. Sent Go Optic documentation and they still denied the claim for a refund, or even to fix them! So much for customer satisfaction. The worst customer service ever.

I ordered 3 pair of glasses; the pricing was reasonable. I was charged for all 3 only to find out 1 was not in stock; it took over a week for a partial refund. Shipping was very slow (2 weeks). I received both pair and took them to Target Optical for lenses. The technician said both pair seemed smaller than advertised and recommended I send them back for a refund. I sent them back only to be charged $50 for shipping and a restock fee. Customer service reps contradicted each other. I wrote a letter to the company and received no response. Save your money and buy elsewhere

I ordered a pair of glasses for my daughter and, per the delivery policy, they should have shipped in 3-5 days. I am currently two days shy of a month out from the order placement and still no glasses. I have contacted customer service and customer support via every method possible (upwards of 10 contacts at this point) and have literally been told a different reason each and every time for why the glasses have not shipped and when they are estimated to ship. All of the information has been inaccurate (e.g., will ship in 24-hours, will ship early next week) and found out this morning that the company shipped the glasses to the wrong individual and has been awaiting the return of the glasses to them in order to ship them to me. This was never communicated, until 10 calls into the situation, and there has been no attempt to remedy the situation (perhaps offering to make another pair and ship them expedited?!?). I even requested expedited shipping once the glasses finally return to the location to then be shipped to me, and was told that a ticket could be requested but no guarantees could be made. I have considered going local to get a pair of glasses for my child (this is her first pair and she is experiencing frequent headaches because she needs glasses) but there is a 10% cancellation fee and a 35% restocking fee if I cancel! This is by far the worst customer service experience of my life, and that includes having to fight with Delta airlines at one point over a ticket fiasco. It's completely ridiculous. DO NOT GO WITH THIS COMPANY! Run far, run fast, and find another option.

Horrible. Had glasses for under a year still under warranty with a manufacture defect- they would still only give me 35% off dispute the warranty.
You will never get with someone on the phone unless you call at as soon as the open up despite it being open"24-7"
Horrible over all, dont give them you're money.

Try to use coupon code found online to get a discount but didn't work. It would be nice if I can get a discount. Other than that, I found my favorite brand (Cubavera) I always want to have as a second pair!

Easy to use website with many different styles of sunglasses.

Great selection, very reasonable pricing

very easy to navigate, wide selection

found what i needed ask quick questions all good

great selection easy purchase

Found my frames that have been discontinued..very happy!!

I ordered glasses, I used the wrong card and it didn't work, I followed directions, switched cards, then got told I had to wait for someone to contact me? someone to contact me off a website? ZERO chance I want to talk to someone about this, it's a website, it should be as easy as switching cards.

I canceled my order, re-ordered with the right card and my problem should be solved, but if not, you'll be sure to hear from me again with a much worse review.

Easy experience, ordering was no problem.

Easy online platform. I haven't received my glasses yet but so far so good!

I am disappointed that more lens colors were not offered

customer service exceptional

The ordering process is first-rate.

There is a huge selection, so know what you want. It has been hard to order glasses because of CoVid19 so happy I found this.

a good experience finding what I was looking for. Hope it is the replacement I need!

Great service

Easy to use website. just wish they had coupons because their prices were $20 higher than Cool Frames and Simply Eyeglasses for the same frame. I used this website because they had the color i wanted in that brand.

Great website easy to use and no stress!

Easy to order, great pricing, good shipping options. Recommend if you're in the market for a great price on designer sunglasses.