Iherb

BUYER BEWARE. Even if you live in Australia, and have placed 30+ orders in the past, iHerb LOVES to re-direct you to their American website. When this happens, the prices you see are AMERICAN instead of AUSTRALIAN, and they WILL CHARGE YOU in USD rather than AUD. This has happened to me three separate times and I've been a customer for three years. iHerb will gauge you on the conversion rate and charge you an additional shipping fee. I've written to them about my frustration, and all they ever say is, 'that's the way it is.' They never apologise, never offer a coupon, and then they want to hear feedback. Well, this is my feedback. I don't appreciate being charged almost DOUBLE for my order with no sympathy from their customer success team. I will now take my business elsewhere.

I ordered evoo. They sent me a different brand than I ordered and said that I ordered brand that they sent me. I also pointed out that expiration date of product is 12/20. That they chose to ignore. Very dissatisfied w. Iherb.

I Ordered Ordered Chloroxygen Chlorophyll and Amazing Herb Black Seed Oil on Wednesday and They delivered it today (Friday…. It came packaged great….

Absolutely the worst company I've ever dealt with. You literally can't throw your money at them. I was consistently getting an error message at checkout saying 'We are experiencing technical difficulties right now, please try again in a few seconds.' This went on for 10 days. I kept getting told they'd sort it but nobody ever got back to me. I wasted time with two online chats, having to send screenshots etc and still nobody resolved it. It's almost like this company doesn't want business. Their customer service reps are probably the worst I've had the misfortune to deal with. Avoid this company if you want to keep your sanity.

Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code AFE8048

MISLEADING ADVERTISING!!! Delivery date shown on website said expedited shipping, that my package would arrive in 1 day from the date I ordered with free shipping. After I submitted order, received an email that products would arrive 7-8 days later so expedited shipping was a complete lie. Had been sick with COVID-19 symptoms, all except for the fever, and wanted medicine and vitamins to help me get better as soon as possible. The main reason I ordered from iHerb versus Amazon/other was the expedited shipping so I could get my medicine and vitamins as soon as possible. I placed my order 7 days ago and it still has not arrived. Good thing the cold or whatever I had didn't kill me; I'd be dead and my medicine and vitamins would still have not arrived. I will never order from this company again.

Buyer beware – the products you receive may not be new or what you think you are getting! All of the items in my order came without the proper outer packaging and with some damage to the containers themselves. I contacted customer service who said 鈥渂eauty鈥?products don鈥檛 come sealed. I have ordered these products elsewhere and know how these products are packaged to ensure they are not tampered with. Never ordering from here again!

Repeat customer. I've had nothing but an excellent experience with this company. Website is easy to navigate. No price gouging. Updated emails from point of ordering to point of delivery. Every order I've placed I've received exactly what I ordered and I received it in a very reasonable time frame. Repeat AND returning customer!!

Placed my order, order arrived on time. When I opened my order I realised half the order was missing. I've sent several Emails, then they themselves put a refund request in yet I didn't ask for one then it was denied? All I want is the rest of my order which I feel im within my rights to have? Yet it feels like the more they fob me off with emails whilst not actually addressing the issue they're hoping I'll go away. Really disappointed and disgusting that they take people's money then ignore you when you ask for your full order. !!!

I would give this store the fattest 0 stars if I could!! WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE! This was the first time I decided to purchase from them and I will never do it again and I will make sure nobody I know ever does it! Ordered a product and it said it was shipped out Wednesday April 8 and says it will be delivered to me April 11! April 11 comes around and my package does not show up and usps tracking says they haven鈥檛 even received the package, but yet iherb claims it鈥檚 literally being delivered?! So I contact customer service about it and 1. He tells me that they put stuff in as 鈥渟hipped鈥?when it actually has not even shipped?! Why? He claimed they mark it as shipped when the package is simple ready but does not mean it was shipped.. 2. Why was it 鈥渕arked ready to ship鈥?and was not shipped still 4 days later? 3. He assured me the package will definitely be shipping out by the end of Saturday and I will definitely have it by Monday April 13 and that my tracking will reset and show that by the end of the day. Now its April 12 and my tracking says it鈥檚 completely unavailable for the package now.. Of course! So I contact customer service today and explain what鈥檚 going on.. this customer service person (WILKENS) literally says the package has not been picked up by the carrier but he can refund me.. WHY IS IT STILL NOT PICKED UP 6 DAYS LATER WHAT IS GOING ON?!?! So I ask him what鈥檚 going on because the person just the day before said he saw my package and it was shipping that day? WILKINS continues to 鈥渉elp me out鈥?by immediately disconnecting from the conversation! Then I talk to AYESHA about my package and about the terrible customer service WILKINS just showed me and she was deliberately trying to swerve around my concern as much as possible! Replied with 鈥淚 can issue you a refund鈥?okay?? So what about my customer service problem?! THATS AN ISSUE! And she says she鈥檒l report it to her manager OH PLEASE IM SURE YOURE GONNA RAT OUT YOUR COWORKER? So I ask if I can contact management instead and she insists there is no way I can personally.. fine. Idk the policies so I can鈥檛 argue with that. BUT as you can see, my experience was absolutely terrible and it鈥檚 completely ridiculous that I just had to go through this.. I have pics for proof of everything mentioned in this review as well and I will be escalating this further!

Very bad experience. I have order slimming capsule, after 15 mins from the order I spoke to the customer service(kawter) to cancel my order which she already agree to cancel because they didn't ship it yet. I asked her to get my money back on my credit card. She said we usually hold the amount until we ship. So ur money will be back automatically to ur account. After 2 days I received sms from the courier[DHL] that I am going to receive a parcel from iherb!! When I spoke to them they said we cannot do anything cz you have to cancel the order not us!! Then why I texted your customer service!!! Horribbbbleee This is the last time. Bad experience

I have ordered 2 packages approximately鈥?I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.

I have ordered 2 packages approximately鈥?I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.

After reading an article on how to improve your sleep by Dr Michael Mosely I ordered iherb melatonin from the USA on his recommendation. I paid all they asked for on my credit card when placing the order. Imagine my shock when the post office delivered a card saying there was no customs paid on the pills and I would have to pay 拢12.37 to receive them. Not happy at all. I emailed the company who basically shrugged their shoulders and directed me towards their special offers. I haven't tried the pills yet but in any case won't be re-ordering from them

I ordered from iHerb desite the fact that they had horrible reviews because they were selling these protein bars per box compared to amazon wanting to sell 5 boxes per order. SUPER FAST SHIPPING.. Ordered Sunday Morning, Received Monday early-afternoon (2pm). Product is correct and I will be ordering from them again. Can't speak for others, but my experience with them was INSANELY satisfying.

鈥淕reat company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048鈥?

Asked for melatonin on my order and got fish oil capsules!.Despite several e mails the moron person replying insists I ordered fish oils . Waste of time and money.

Customer service is unprofessional and useless. The website customer service number is false and when you use their 24/7 chat feature as their only option, it takes a very long time for them to respond. On two occasions, iHerb did not accept accountability/responsibility for their mistake and I will put my trust in another company that can assure me a piece of mind from now on. Lastly, iHerb provides a product which can be found on other websites for cheaper, without offering any price match.

Price was better than on Amazon and delivery took just two days (ordered on Saturday night, received Monday afternoon). It may be because the warehouse is in California, but still, shipping was faster than expected or promised. Shipping was just $1. Products were what I ordered, which is to be expected, but this has been a problem when ordering the same thing from Amazon since the packaging on supplements is too similar among different products.

Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048

Terrible service! Parcel never showed up and customer service didn't get back to me for a refund! Did a review on the website and they took it down rather than fix the problem.

Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048

鈥淚 have been buying my supplements from iHerb regularly for the last couple of years & they have always been great. If anyone is looking for a discount code you can use afe8048. Just add it to your cart & it gives up to 10% off 🙂 I wrote it down and use it for every order鈥?

site not working, orders not processed, customer support is oxymoron would not accept either of my credit cards, which I know are good. So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds. I will not use them again.

My experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. By the way, you can save 10% off orders for new customers if you use coupon code PJH581 during checkout.