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LivingDNA is also very Bad but not as frustrating mostly because they have not made it capable of doing anything.. I've been waiting for years.. a complete waste of money, but not Frustrating like myFTDNA.
I use 23andMe and Ancestry Ancestry being the most useful. myFTDNA they need a complete Change of Corporate Leadership and management should be forced to use their Product for 3 months at the end of which they will probably take Early Retirment
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Chat started on 12 Mar 2020, 09:16 PM (GMT+0)
(09:16:50) *** CONRAD joined the chat ***
(09:16:50) CONRAD: hello
(09:16:53) *** David joined the chat ***
(09:17:03) David: Hello Conrad, thank you for chatting with FTDNA. How may I help?
(09:17:16) CONRAD: i have a problem
(09:17:37) CONRAD: I purchased your Y37 kit on 12-15-2019
(09:18:07) CONRAD: was told it would take 4-6 weeks when I purchased it
(09:18:52) CONRAD: I submitted a request and recieved notice that the first test failed and that a rerun would take another 4-6 weeks
(09:19:59) CONRAD: i have used Ancestry and My Heritage and never had a problem, i thought i would give your company a try.
(09:20:14) David: Yes, upon review I do see that information. I am sorry for any disappointment the delay may have caused. At this time, I can see that the newly extracted sample is presently running and there have not been any new quality control failures to speak of.
(09:21:33) CONRAD: how would the quality control failure happen?
(09:24:36) David: It is difficult to say, and we are not typically provided with a specific reason. In most instances, it is due to a low volume of DNA present in the initial extraction, or the sample itself may not have had as much sample present on the swab as is necessary to run a successful test. A subsequent, 2nd extraction and attempt usually resolves this issue in almost all cases. Sample failures are rare, so I am sorry that it happened in this instance. However, at this time, your testing is proceeding normally with the second extraction.
(09:25:29) CONRAD: and how long will the 2nd test take?
(09:26:07) David: Approximately 4-6 weeks.
(09:28:37) CONRAD: That is absurd. I have taken the Mt and the Autosomal before and know how to swab the sample well enough for testing. I need to have my money refunded at this point.
(09:29:28) CONRAD: it has not been approximately 12 weeks since i paid for this is has been 12 weeks.
(09:32:28) David: As I said, I am sorry for the unexpected delay, and it was not in any way my intent to imply that you do not know how to collect a sample using a cheek swab. However, our return policy states the following: "Once a sample has begun processing in our lab, the new or existing kit order is no longer eligible for modifications or any type of refund." I would not be able to process a refund request in this instance.
(09:33:03) CONRAD: i will go BBB
(09:33:06) CONRAD: thanks
(09:33:31) David: May I provide any further assistance at this time?
(09:34:55) CONRAD: I can not think of anything you can help me with.
(09:35:53) CONRAD: read your reviews
(09:36:34) David: Thank you for chatting with FTDNA and have a great rest of your day.
(09:37:01) CONRAD: enjoy my money
(09:39:47) CONRAD: When FamilyTreeDNA upated its program鈥?When FamilyTreeDNA upated its program on 11/19, they lost all of my extensive family tree notes. They have not corrected the problem. They only offer lame "software" problem excuses. Don't subscribe to this service.
(09:40:18) CONRAD: Feb 4, 2020 Dont waste your money. If you are new to this as I was last year. They are the worst of the 4 companies I signed with. All Autosomal DNA testing companies will give you some kind of family history.
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All Autosomal DNA testing companies will give you some kind of family history. This is useful for bragging rights in the office but little else. Nobody really cares if you are 2% Jewish or Native American except you. If that's all you'll ever want then FTDNA are as good as anyone which isn't very good.
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You then need to decide if you'll ever want to go further. Probably the two things you might want to want to look at are health or matching ancestors.
FTDNA will try and upsell you to their YDNA and MtDNA testing. It's very expensive and worthless as far as I can see. It will only match you to other people who have spent a lot of money on the same tests. If you match on the Family Finder test, the YDNA and MtDNA wont tell you anything useful extra, if you don't they wont tell you anything useful at all. If you just want to know your basic haplogroup a LivingDNA YDNA test will tell you for a 10th of the price
Their website is an cluttered awful mess , their matching tools are limited, I got nothing useful from their user groups, I wouldn't trust them with my health data . They promise the world and deliver hardly anything. Don't recommend in any form.
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23andme was spot on in terms of accurately identifying
ancestry which I already knew to be true.
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NOW, 2. This is the worst experience and my Family were adopted and we knew the origins of our Biological Family, but spent 3 years building THE FAMILY TREE and just finished ONE week before this latest REVIEW OR CHANGES to the Software . After the changes MY TREE is ruined and have lost most of the Information and none of the Functions work, it just comes up with the Error Code 500. I am relaibly informed that there is a large amount of people with a lot of Problems. COME ON FTDNA HURRY UP AND ALLEVIATE OUR SUFFERING.
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there was so little in my page , at first glance i thought the job was not
finished.
i done the 23&me test…and i wasn't satisfied with the BS result .
but with Family tree (79$)it's a rip off …
ridiculous
IN71172
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I briefly communicated with a representative from Lowery DNA project named Regan Lowery.
This individual was strangely ignorant and condescending about what they allegedly saw in my DNA.
Professionally sloppy, not to mention incredibly racist, they used words such as " honkey" "gringo" and "quadroon" in their discourse and did not seem to be familiar with research and geneology.
. Although I have questions about their researching ability they seemed to be adept at stalking… telling me where I lived etc.. Perhaps this was meant to impress me with their detective skills?
I found their approach to communication confusing and definitely not worth the time I spent opening their emails..,
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