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This 'hip, modern, beauty site' doesn't have an Instagram page. In fact, it has ZERO social media presence. Let that sink in. A company in today's world that can't be found anywhere on social.
Why is that? There is only one really good reason not to be on social these days – you have something to hide. Honestly, they wouldn't be in business. They would have little to no brand equity with all the negative reviews from angry customers.
Angry customers you ask? How can that be?
They get access to your banking details via the T&Cs knowing full well that, statistically, people don't read T&Cs.
They then debit your account monthly 'membership fees' which they convert into credits. (You gave them authority by ticking the T&Cs)
But, you can never get that money refunded. (You agreed by ticking the T&Cs)
They espouse generosity – they send a sorry-to-see-you-go email. Don't worry… "Your credits will be saved and you can still use them any time you wish."
But, this isn't true either. After 90-days, your credits are invalid. (But, you agreed to this by ticking the T&Cs)
Customer service is ineffective; T&Cs are ridiculously one-sided.
It's a sham, scam, scheme. Sophisticated and quasi-legal.
Do yourself a favour – spend a little bit more and shop somewhere else. It'll save your bank account in the long run.
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Dear Marcello
Thank you for contacting us!
If you don't understand English, you can use Google Translate 🙂
I'm sorry that you're not happy with us and that's why I want us to find a solution.
I understand your frustration, I really do.
However, by purchasing any of our products are customers automatically enrolled to the VIP program that includes monthly payment feature. Money is being automatically converted to the shopping credits that remain available to you for 3 months. You were notified about that in the Terms&Conditions.
It is not possible to complete the purchase without accepting Terms and Conditions which you had, therefore, we have to act accordingly, as the refund and overall policy is firmly stated and supported by laws.
It is your own responsibility to read and understand the information before accepting them. We do provide the information about our VIP club multiple times before payment and again in your confirmation mail. If you don鈥檛 read it, it is on 鈥測our own risk鈥? If the VIP program was unwanted you could shop to regular prices or canceled it before the 14 days of regret ends.
I really want to help you but I just want to show you that we have informed about this many times, and I can also send you some pictures to show it to you 🙂
Please let me know what you think.
Kind Regards,
Vivi
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Their positive reviews here are totally fake!
Anyone defrauded – you are welcome to let me know about your experience so we can chase them together.
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If you go for VIP, they will debit your card every month for EUR 39.90 without notifying you (first time 2 weeks after your first purchase) – they call it 'their business model'. They have it well hidden in their 'Terms and Conditions' if you're lucky enough to find it on their website.
When I asked them to return EUR 39.90 back to me, they said they would do it under the condition that I delete or change my review first!
They claim to have an office based in Denmark, their telephone number has a UK country code (+44) but when you call that call centre – they don't even know what Falinas is!
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DIFFIDATE e non comperato nulla! Una VERA TRUFFA. Appena acquisti qualcosa ti attivano, a tua insaputa, un malefico abbonamento da cui non riesci a liberarti. Ti spillano denaro e rimangono impuniti. Una vera vergogna!
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Fast-forward to a few days ago, I realised that this company of "honest" people has been charging me almost 22 euros EVERY month since then. They took the liberty to turn on an auto top up service I DID NOT authorise. I've got now 72 "credits" that the costumer service says it's NON refundable!
Of course I will take action and report them to my bank as fraudulent and get my money back. Absolutely DISGRACEFUL AND DISGUSTING. Stay away
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This company is scam and the few good comments they have is because they contact them and ask for a good review "in exchange" for the money they took illegaly.
As many other people, I wasn麓t properly informed about this membership. I just saw that 39,90 euros were taken from my credit card after I bought a product valued 4,90 euros. They state I can change settings on my account but I didn麓t create any account at all!
If you automatically enter a membership program after buying a product, you should be properly informed, with price and conditions in big letters, not on the terms&conditions small print. This is defined by law, it麓s an illegal practice.
FALINAS IS A FRAUD
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Many thanks to you all
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Eait and see how fast the delivery would nr
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The delirery time was honestly communicated and another solution was found together.
Congrats!
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Here is good to shop. I will visit again this ineternet shop 🙂
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