Fangamer

Don't buy if you are in the EU. I bought a couple of t-shirts from this site, and my god what a mistake. The import tax and shipping fees are through the roof, at least here in Denmark. Such a shame too, since the products are so nice (besides the broken sizing chart).

If they made a base here in the EU, people would buy, since we don't really have anything that compares to the quality that fangamer provides for gamers in the US.

I鈥檝e had consistently awesome experiences with Fangamer with several orders over the last few years. When the post office damaged my package, they sent a complete replacement right away no questions asked. Their packaging of items is excellent, so much better than amazon or any other major retailer. And I have gotten quick responses every time I鈥檝e contacted customer service. Their 鈥済litch sales鈥?are just awesome and I look forward to them. I LOVE Fangamer!

Do to Covid-19, time from shopping to delivery were longer than promissed – not your fault.
Information about overseas shipping, tax and so on could be way better.
My daughter bought a nintendo game and book ~$94
shipping ~$20, when it came to Denmark we had to pay importtax and handling fee $47.

Next time I'm going to talk her out of buying until it's possible to get within the EU, this is way too expensive.

Had a great experience ordering from here. The product (artbook) arrived safely and on time.
The quality of the product is also great and I will definitely be ordering from there again.

I wanted to buy a plush but my cards kept getting declined (prepay). I emailed them than got a response saying one card had nothing on it. When I checked had 50(double check) so they lied. Very disappointed.

Bought Undertale collectors edition here a year ago, and Have to say, the product and product quality is everything it says it is and more! it is all high quality and the other people complaining (also from UK) are complaining about shipping. yeah, it a small american company, It does tell you. and, either way it came fine besides a locket which was off tune by one note, and after notifying them not only were they swift to respond, but where incredibly helpful and shipped out a new one for free, but didn't make me pay anything for shipping it back. in fact they let me keep the faulty one (which I use for display) and where kind and helpful. I do truly believe quality is within this companies best interests. just understand they are In America, so it'll take time to ship. Please don't be fooled by the other reviews like I nearly was. I'd be very happy to buy from here again!

We bought a poster and an art book from here for my birthday. Two weeks go by with no notification on shipment so we emailed them asking what the update is. They responded back by explaining that they鈥檙e busy and moving and orders might not get shipped out till the end of January. Well end of January is here and no notice of shipment.

Then this morning I got a refund in my account for the art book. They said it sold out. So in the MONTH it took you to ship me my items you sold out of one and now I have no way of getting it. I would love to support the creators I like but this site has destroyed my trust. I will never buy from here again

Really good and well made products from some of my favorite series.

I bought an XL hoodie for my boyfriend for Christmas. Every hoodie he wears is an XL and fits him perfectly, with the exception to this particular one. These do not fit as advertised. I emailed Fangamer on the 25th to exchange for a 2XL. After 4 days, they did not reply; so I sent them a 2nd email and I messaged them on twitter. Finally someone replies to me, but they say I would have to pay $20, which does not make sense to me because shipping on the original order was $12. I asked why is shipping more for an exchange, but they don't give me a clear answer and we go back and fourth for a whole day. I explained the hassle I went through to even get in contact with them, and I explained my confusion and frustration, but they never apologized or seemed to understand how I was feeling. I escalated the situation to Paypal, and I am still dealing with them.

Don't bother with this company, they will not help you out when you need it.

Lowers prices before products actually ship. They mark purchases as shipped and won't honor their lower prices. Of course they can't offer the lower price or cancel the order because it has "Shipped." Poor customer service. Rude and money grubbing.

I never received a game I kickstarted several years ago.

Delivery problems can occur, but none of my emails to Fangamer's support got a response, they simply ignored it. Worst customer service I've had the "luck" to try

The site is definitely legit. Items arrived in UK after 1 week. I chose the more expensive FedEx delivery option due to the bad reviews on here. All I can suggest is if you are concerned about the items never arriving, don鈥檛 be a cheapskate and just pay for the tracked postage. Maybe make a bigger order so you aren鈥檛 paying 30 dollars for a 15 dollar item. The items (undertale figures) are genuine and boxed in branded packaging, NOT just loose in bubble wrap like you may expect from a jap ebay seller. 5 stars all round.

This is an awful company that will lie to you concerning their return policy. They will force you to pay return shipping on defective products, despite claiming otherwise. I will never order from them again.

Still waiting on a reply from customer service 4 emails and 8 days later.

I paid import fees in advance for the UK, around $35 for shipping & import.

Yodel went to god knows what address (but not mine!) And then decided to send back to Fangamer after only 2 delivery attempts.

Been trying to contact fangamer with no reply, now going through PayPal in the Hope's something is sorted. Would not reccomend, seems like there's no one answering their emails.

I would avoid like the plague. Backed an item through them and didnt receive any rewards. Basically they sent me the copy I could have purchased from the stores at release but the the amazing 50% extra for being a backer, thanks fangamer!

100% con artists because they have the money well before I can do any charge backs.

You have been WARNED your not protected and they know it!

I ordered in 2019 three vinyls from FanGamer and the service was excellent from A to Z. I received my order in 5 days in France without any damage. All I can say is that I will continue to order from FanGamer.

J'ai command茅 en 2019 trois vinyles chez FanGamer et le service 脿 茅t茅 excellent de A 脿 Z. J'ai re莽u ma commande en 5 jours en France sans aucun dommage. Tout ce que je peux dire c'est que je vais continuer 脿 commander chez FanGamer.

slow shipping but very nicely packaged.
This web store had a book that I couldn't find anywhere so I'm happy to have found it through them.

Product was not as advertised. Customer service was polite but unhelpful : I was asked to pay the shipping back despite Fangamer being the one making a mistake. I don't recommend ordering there.

If I could give it a 0 I would. I bought several items and paid over $30 for shipping. They sent my order to Arizona (US) when I gave them a UK address, and then proceeded to ignore me for 2 days via email and Twitter. This isn't legal. I will give it another week but if I'm not given my items, with refunded shipping (as they sent my order to some random person in a different country at my expense), I will be finding out what I can legally do to get every penny back.

I can understand a mistake being made with my order, but to ignore me while retweeting their fans is ludicrous. I deserve to know why my order has gone so wrong.

After dealing with infuriating foreign post services, Fangamer went out of their way to help me and were very quick with their responses. The product arrived late, through no fault of their own, but in perfect condition. Will definitely shop here again.

I have now ordered several items from Fangamer and every order has been safely shipped and in a high quality. When I had trouble with the delivery one time (caused by the delivery compeny USPS) Fangamer was very helpful and right away sent another package without extra charge. Can recomend this website for all.

I paid for overnighr shipping, when I didnt get the packdge I contacted them to refund me the overnight shipping charges and they refused, sending me to thier policys. I wouldnt recomend anyone to buy from them.
Danny.

The item was incorrectly packaged, and as a result I incurred a large customs fee.
The delivery was extremely slow, taking more than a month.
European customers did not receive a digital item which was meant to be included. This was despite being charged the same price as the American customers.
Their customer service were polite, but offered zero compensation or apology for any issue relating to their poor service.

The item itself was fine once it arrived. I would only use Fangamer again if there was no alternative.

I've used this site a few times for presents for my teenager. The stuff always arrives in perfect condition, and quickly considering I'm in the UK! Really great site!

I've ordered multiple times from Fangamer. Their prices are steeper than other similar sites, but their quality is extremely high. I've had to deal with customer service about a wrong item and they were incredibly fast a responding and making it right. Communication was clear and helpful. Your orders are always packed with care and often little extra touches, such as cute little buttons and/or signed postcards thanking you for your business.

If I had to make some complaints/criticism to prove I'm not a shill, it's that the sizes seem to run a bit small (pay attention to the measurements and guides). Also a lot of their popular items seem to take a very long time to come back in stock.