I am really thanks to her for their true help.
With My Best
William R Kane
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Save yourself some headaches, I should've made my research before booking a flight!?
It was suspicious to me that instead of a confirmation number they told me that my booking was under process, so I call them in the next 5 minutes and at first this guy named BRAT or BRAD o whatever name is hung up on me, I called then back, the same guy pick up just to tell that the flight was no longer available for the same price as listed,instead wanted me to pay 75 extra $.
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This is obviously not a real business. Like any other company, the extra fees for booking would have been included in the original transaction. Instead it's clear now they just wanted my card information, separate from the legal transaction, to be used for the fraudulent ones. We should have realized. Do NOT buy tickets from here, it's a scam.
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The story:
I recently needed to change an existing United Airlines reservation last minute for a business trip. I performed a Google search for 鈥淯nited Airlines Customer Service鈥?and was served an ad by a company called Farekingdom. In my haste, I just saw 鈥淯nited Airlines 24*7 support鈥?and a phone number, which I clicked on. Note that I do not get this ad when searching on the desktop platform, only on my mobile browser. I assume Farekingdom has found that the desktop search ads are ineffective, the users are paying more attention and it is easier to disambiguate the ad from an actual United Airlines result. Moreover, you would be able to see the organic result on the same screen as the ad.
I proceeded to have a conversation with a Farekingdom agent who pretended to be a United agent. He gave me expensive rebooking options and a call back number. Since my flight was booked by a 3rd party via a travel agent (Cornell University via Frosch Travel) I decided to contact Frosch travel directly to make the change. During the phone call with Frosch, the agent needed to check with United Airlines about fees before rebooking the flight. Since the Frosch agent could not get through, I provided him with the call back number. I stayed on the line for almost a 2 hour phone call, most of which involved the Frosch agent being on hold with the fake United agent (I presume the hold was so that the Farekingdom agent could get through to United and change the flight for free). During this entire call, the Frosch agent also believed he was speaking with a United representative as the person identified himself as such. Eventually, the Frosch agent received a credit card authorization email and asked me to reply to both parties to confirm charges. I do.
I then hung up waiting for a call back from Frosch once everything is confirmed. About 45 minutes later, I get a call (7144539656) from someone who identified himself as the agent who was speaking with Frosch. I assumed him to be a United representative. He informed me that the flight that I wanted to book had no confirmed seats, but it would be $1109.60 (the previous cc auth was for 1259.60). I agreed, the money wasn鈥檛 important since this was business travel to be reimbursed.
After my trip, I went to retrieve a receipt to get a reimbursement. I couldn鈥檛 find one in my email inbox. When I looked up my credit card bill, I found a charge from CheapFlightFares.com for the amount stated on the previous phone call. This is the first time I have ever heard of this company. This got me concerned. I reached out to Frosch travel who contacted United. It turns out, United had changed my flight for free and Frosch never charged me. I then reported the charge as fraudulent with American Express and also filed a complaint with Cheapflightfares.com (I鈥檝e yet to hear back from them, since they are likely owned by the same people who own Farekingdom).
After filing the dispute with Amex, I started digging. This is when I went back to look at my Google ad and search history to find that I was served an ad by Farekingdom just before calling (18004209694) what I thought to be United customer service. I looked up this company and quickly came across negative reviews on BBB and Trustpilot claiming the same fraud being perpetrated. The manager response to these reviews are always along the lines of 鈥渨e clearly state that we are Farekingdom.鈥?I decided to call Farekingdom back and recorded the conversation. On the phone call, they are clearly misrepresenting themselves over the phone (just wait for their excuse in their imminent reply that this agent is "ruining" their reputation – if they're so concerned, this wouldn't happen repeatedly). I ask them if I鈥檓 speaking with United Airlines customer service, to which they responded 鈥渨e are a consolidator for United Airlines.鈥?I then ask them, how come I got their phone number when I search for United Airlines customer service and what it mean to be a 鈥渃onsolidator for United Airlines.鈥?To this, the person responded 鈥淯nited sends us their overflow customer service calls.鈥?I鈥檝e contacted United, they have no such agreements. United ticket fraud is currently investigating Farekingdom's practices.
A few days later, I get another call from the first person I spoke to at Farekingdom (鈥淧hilip鈥?@ 7144539656). This time, he asks why did I dispute the charge with bank. This was particularly interesting since the charge was by *Cheapflightfares.com* and not Farekingdom, leading me to believe that the two are one and the same or operate on some commission scheme. During the call, Philip said they purchased the rebooked flight from Cheapflightfares.com 鈥?strange considering they are supposedly a travel agency. But of course, this all makes sense, since they need to make money off the fraud while distancing themselves from the charge. During the call, Philip also said, 鈥渋f you don鈥檛 want the charge, we won鈥檛 charge you.鈥?Um鈥?okay鈥?this totally reinforces your legitimacy /sarcasm/.
So I dug a little further, determined to figure out who is behind this fraud. Cheapfares.com hides behind a proxy domain registrant, domainsbyproxy.com. If you look up this business, they are linked to many other frauds. When registering Farekingdom.com, however, these fraudsters were not as clever. The registrant was listed under the email Mohan7476 at gmail. If you look up this email (the email is also linked to a lot of other travel sites), you鈥檒l find that it belongs to one Mohan Pal Singh, and that this person registered the business, Farekingdom Travel Services, in India. Curiously, their about page claims that the business operates from Las Vegas (their "global headquarters"). This Las Vegas address is a PO Box at one of these shipment shops.
I鈥檝e now reported this fraud to Google Ads, American Express, United Airlines, BBB, and the FTC. I hope this type of fraud can be eliminated in the future.
Also, I guarantee that as soon as Farekingdom is able to create some more accounts, there will be a slew of positive reviews written to force negative comments off the top of the page. Good luck getting anyone to believe you.
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This are another Indian Scammers. These people are Fraud, absolutely STAY AWAY. They make sure their phone number appears first on google as soon as you type any airline. I typed Air Canada Contact and didn't realize it is Farekingdom as they have Air Canada logo and at first it looked like Air Canada website. I called to reschedule my cancelled Air Canada flight, at no point they mentioned that they are not from Canada. Due to this Scam Artists I end up paying $2, 100 for return flight which should have been free. They first made sure to cancel my Air Canada booking. Later on when I realized it was not Air Canada I called them back to cancel my transaction with them, at that point the Supervisor started yelling on the phone and asked me to never call them. This is the customer Service from FAREKINGDOM Supervisor. Agent Name Brandon even told me during conversion to directly call him on a 1-800 number to ensure I do not call Air Canada.
My advice to people please double check number before dialing. FAREKINGDOM is known to take advantage of people who are stranded and panicked. Let me know if there is any regulatory authority in USA to report travel agent Scams I would be happy to report these scammers. I highly doubt they are operating from USA, it seems like this people are operating a from remote corner from India.
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STAY CLEAR FROM THIS COMPANY!!!!
My flight was canceled and the first thing I do is search united airlines customer service. The first number that popped up was a 1-800 number, automatically assumed this was the correct! WRONG ASSUMPTION it was the number of FAREKINGDOM.
This company pretended to be united airlines and I gave them my credit card information. They said that they would call me back to confirm the flight change. I realized this number was not united airlines. They sent an email in which they wanted me to say 鈥淚 agree鈥?to confirm the transaction of 75 USD fee for flight change. I DID NOT SAY I AGREE to the email, I also called them and told them I do not want to proceed because they are not United Airlines. They responded saying they are consolidators of united airlines and said that they already charged my card. My so called travel agent was 鈥淒ARREN FRENCH鈥?鈥?he was yelling at me on the phone, raising his voice, telling me he did me a favor by booking my ticket, saying it was the last seat available and the earliest flight.
Next thing I do is I call the ACTUAL UNITED AIRLINES COMPANY they told me that the FAREKINGDOM should not have charged me a fee because the FLIGHT WAS CANCELLED and it was supposed to be FREE!! They also told me that there were no transactions of $75 US from there history. Therefore, farekingdom took my information I gave them impersonated as me to change my flight- which was free. THIS COMPANY IS COMMITTING FRAUD- they acted like they were from united airlines and claimed it was united airlines who is charging me the $75 USD 鈥?WHEN IT WASN鈥橳. I also then asked united airlines if this was the last flight and last seat available 鈥?they said NO and there were other seats available.
I then post a review about this company 鈥?about the horrible experience I have had. The agent DARREN calls me the next day and tells me to remove it and he will refund me my money. I removed the post and he never refunded me the money. Then I email him and ask him for an update he says I need to send him my account number, routing number, billing address, account holder name, name of the bank. This was very suspicious and essentially he wanted to scam me AGAIN. This Darren French just continuously just kept lying and lying. They lie to people and take their hard earned money away from them for no good reason.
This so called company FAREKINDGOM claims they are travel agency 鈥?they are NOT they are con artists and they are scamming people and committing fraud. STAY AWAY FROM THEM.
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I wanted to confirm with Delta Airlines if indeed there was a reservation as represented and found that there was a reservation for some of the correct flights but also for multible flights out of the United States. The transaction was for a round trip from Sacramento California to Portland Maine! I called Farekingdom and asked to cancel this reservation and that I wanted a full refund. I was told "no" and was given numerous reasons why they couldn't refund. Delta Airlines informed me that they received a personal check for $383.40 from Faresbucket LLC?
I paid $1232.40 for this ticket reservation! I have disputed the credit card charges and notified the Federal Trade commission, Google, and Facebook. I will file a claim with the better business bureau soon.
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They have discounted fares
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I just booked my summer vacation with agent Miguel
He gave me the cheapest price and timings I wanted
Once again thank you Miguel
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Will recommend to my family and friends
U did a good job Cole carter
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Excellent site and friendly without complications plus competitive rates
Love this site
Thank you Lucas