Fidelidade

I got hit by a car in the back and fidelidade claims it's my fault. The car behind me was changing lanes at the same time as me and they say I changed lanes without warning even though I signaled and the car was 90% on the other lane. The police came and I wrote a report, they say they have proof because of the police report which was based on all drivers. I went to the police to review the report and they corrected it based on what I said. Now fidelidade doesn't answer me and assume the responsability. I have done what they told me and the support they gave me was always the same generic phrase, if you don't agree with us you can go to court. Besides I have checked with other insurances and the amount of investigation into my case was almost null. Other drivers get called to relate the accident and check the car and everything which was not done with me. This insurance has no respect for it's clients. Answers take ages and I am still waiting today for an answer for a few weeks now. And there are more things that happened that I am not writing at this moment but believe me, for a company this big I wasn't expecting such a bad job. Really shameful what they do.

Another highly corrupt Portuguese company with excessively high premiums – admittedly, the most expensive in the insurance market. My experience is that they'll provide you with no support whatsoever in addressing claims that may arise during the insurance coverage period. In fact, one of their 'buddy transporters' has scratched my vehicle whilst transporting it to a body shop near Coimbra with 'Fidelidade' failing to own up to their responsibility of covering for the damages caused to the vehicle. A 'jobs for boys' insurer with no care for their customers.