Fido

False advertising with their long-distance coverage, and the worst customer service.

I called to switch mobile service to Fido and was convinced to try their home internet. This is the worse internet experience I have ever had. Not worth saving the extra $20. AVOID FIDO HOME INTERNET LIKE A PLAQUE

I have never left a bad review at all, for anything. I understand sometimes businesses need to screw customers to make money, I totally understand. When I had an issue, I would call and it would be resolved with Fido. They are not the best in customer service, but I never felt the need to leave a bad review… until now.
My phone call today broke my heart. I just realized how heartless this company really is.
My husband and I both have lost jobs due to this Covid-19. I called to ask if there was anything they can do with my husband's phone because its broken.
They told me I would have to pay the remaining balance of the phone (Iphone6) plus more money on my bill a month.
Our upgrade is in Sept/20, they don't have the compassion and decency to help get my upgrade now, and extend my warranty an extra 5 months?! I offered to send the broken phone back, it was a no-go.
TRUST ME if I had the money now to pay off the broken phone, I would cancel my membership instead of what I initially asked for.

The worst call centre staff I've ever encountered. Not only are they incompetent, but they are rude and ill mannered to boot.

If you still choose to use Fido, be aware that you're consenting to unauthorised charges, astronomical bills, shady sales practices, and useless customer support.

In the four years that I had a plan with them, they received in excess of $12000 in payments (including their various BS hidden fees). Some times my bill exceeded 1000 a month. No matter, it always got paid off. Always. Never ONCE did I call and ask for a reduction.

I was recently laid off due to COVID-19. I am a substitute teacher. The ONE time I called asking for a reduction on a change fee the representative on the phone LAUGHED and said "sorry, you signed a contract". Refused to waive the $151 fee.

This was after having to listen to their automated message promising they're doing everything in their power to help Canadians during the COVID-19 pandemic. Absolute garbage platitudes from a company that only cares about shaking you down for every last penny.

Cancelled my account for good today. Good riddance to these bumbling greedy crooks.

It鈥檚 me again AtAt. Fido thinks it can mend something which was brokenn it can鈥檛. Thanks for reaching out but you are a year late thanks but no thanks for your service great service 馃ぉ馃ぉ馃ぉ馃ぉsuch great service e馃槀馃槀馃槀
Today they called and it was about the bill saying I didn鈥檛 pay which is true I鈥檓 paying now and will never be with them the mistake wasn鈥檛 fixed after talking to customer service after a year now I鈥檓 done thank s a lot to your service!!!!!

I honestly have NO IDEA where they negative reviews are coming from. Suspicious that their spelling and grammer is so terrible as well, a small child could write better…

Anyways, I LOVE FIDO! Always a positive experience dealing with their agents, they are even professional and friendly on livechat. HIGHLY recommend this company. Plans are far better priced than the big 3 also, and their phone offerings are improving all the time.

Been with rogers, telus, bell, koodoo, and Fido (every cell phone provider in my area), Fido is by far the best in every way especially if you own your phone outright as they (as far as I know) are the only company to offer 10% discount for bring your own phone plans.

Been with Fido off and on for 5+ years, never once have I had a negative experience.

worst customer service, and employeee friendly.

Horrible customer service!!!Lies after Lies they just connect you and send you to another stupid operator.

Called last night to confirm they are coming today 8am – 10am.
9am today technician called to say there are no residential internet modems available. I said i did not believe him and he told me to call fido to reschedule. called fido and was hung up on twice, once by abdul. third call took over 90 minutes and was told they have the modem and will install today 12pm – 2pm. called fido at 2pm after they did not show up and call took 1 hour 34 minutes. this is a place i have up north and came with whole family specifically for the internet installation. fido said they will mail modem and when i get it i can call to schedule an installation if i can not install it. fido has officially turned into rogers with regard to customer service.

why would I have to send you a private message saira as i have tried reaching fido around 6 times today. after speaking to so many people what are you going to do about it?

it is now march 21. nobody showed up again – third appointment with no show. repeatedly lied to by fido.

NO EDITING…the same old story repeated, the company who doesn't care for the customers. they just want to make money…. The worst company ever, two times I was ditched by the company, once the company charged extra for moving from the chatter in which I was invited by fido, and promised that there won't be any charges, but when the bill came, I was billed for accepting their offer. the second time I was promised to get a handset, and I went to the kiosk, as per the company direction, and I was fooled.inspite of me having the name of the representative I spoke to and the reference number, all that the company wanted to say was BIG SORRY, which gave me nothing in return. HOPE SOMEONE RESPONSIBLE FROM FIDO SEE THIS and respond.

Their customer support is unhelpful and uninformative. If you order a phone that's on backorder they won't inform you about the delay unless you contact them through customer support. They refuse to do anything to amend their errors but lie about their practices and apologize for the inconveniences. In actuality they do practice misinforming their clients as you can witness through the many complaints about this. They offer to cancel your order to have you pay 85 dollars in store to set it up when their stores have stock, they won't offer to credit this for any reason. They don't check actual stocks for in house purchases to fix their backorder logs. They are very frustrating and if you do order I'd imagine you should tack on an additional 3 weeks for arrival rather than their estimated 5 days for delivery. This experience makes a previously very happy customer hate them. I used to be very happy with Fido but beware. They have changed for the worse.

In response to Fido comment:

Thank you for highlighting the lack of actual help your company provides.

Instead of saying what your usual practices are, (which is terribly inaccurate and false), sprinkling it with your blanket empty apologies why not actually address what is making me and others miserable. I ordered a product. Do I want a different product? No! I was told a delivery ETA which is almost 2 weeks past now. I don't want to change my order, I don't want to cancel it. I want you to deliver on what I ordered when your company said it should arrive. I reached out on Facebook. I reached out on customer support. I'm warning anyone that dealing with Fido online support for your order is complete garbage.

Unreliable internet quality and unintelligible customer service.

It鈥檚 worst customer care you ever imagine .They don鈥檛 have a value for customers

The Worst customer service out there. They don't care about the customer at all! They want your money and that is all. Zero understanding. Not willing to work with people whatsoever. I would strongly recommend people go to VIRGIN MOBILE!!!

The customer service team are not customer orientated and seem to be more interested in sales and pitching more expensive options for plans at all times. It comes across that the staff do not get paid well unless they somehow get more money out of you and do not seem content to help resolves issues. I am leaving the network and would not recommend them to anyone.

be very careful of this company. they cheat! i have been with this company for 15 years, 6 years ago, they got me a plan for 6 GB, but they changed it without telling me. they changed to 1 GB and have been charging me all along automatic to my credit card. they charged me more and put a "value Pack" on my monthly account with something i never use. I just found this out and called them twice, their call center in India promised me to change it but never did. go to other companies. this company has been cheating their long time customers.

I thought Bell had the worst Customer Service but I was wrong … Fido has definitely stolen the crown. In the last month, I had to call them 3 times. I spent 45 mins, 2 hrs, and an hr respectively and got run around answers. I look at my phone twice to give them a call as I dont have the time and energy to talk to them about the extra charges they have been adding to my account. I'm looking for another carrier as I'm done with these jokers. Talking to customer service feels like I'm talking to a 5 yrs old who really dont understand your concern and keeps babbling rubbish!!

They give no support and are trash when it comes for help

Worst mobile provider/company I鈥檝e ever used, would not ever recommend. Continually over charged, even after my account has suspended. Helplines and in store staff were very unhelpful, wish I never signed up for Fido!

Every time I call, it takes over 30-45 min for them to understand what I m calling about. For the last two months I paid extra $25.00 and $50.00 for additional data when I have 15 GB with my regular account. They keep telling me I used the data when it is impossible that I used it. I used Wi-Fi all over. They will not transfer me to customer service or a manage. They go in circles back and forth then they hang up the phone. If I cancel my plan, I have to pay the penalty. I m stuck don't know what to do.

Fido's network has always been fine for me. I haven't faced issues in this regard.
What does bother me, is the customer service.
They won't lift a finger to retain you as a customer but will call you a 100 times after you're no longer their customer, to get your feedback and have you consider rejoining them. Been there twice, experienced that twice. Weigh your options. And if you do so wisely, you'll find way better alternatives than Fido.

WORST PHONE AND INTERNET PROVIDER.

Bunch of thieves.

Terrible customer service and total refusal to take any responsibility. I've spent two days trying to get a simple service request filled and am constantly being sent back and forth.
I've never heard so many excuses as to why company policy can't and won't help their customers. I pay for the "elite" device protection, which is the highest cost. When I broke my phone screen I was told I could get a free. In the last 30 hours I have been to 3 Fido stores, a third party repair shop that Fido sent me to turned me away, and I've made 5 phone calls to Brightstar. I've Brightstar has promised to send emails that have never arrived, I have been told repeatedly that Fido can鈥檛 help me with Brightstar.

I pay for device protection, so why is it my job to run around correct the endless mistakes of your employees. If you outsource Fido device protection to another company it is still Fido device protection, and the "policy" not to communicate with a partner company passes the back to your customers. You offload the work onto your customers to cut costs and make life easier for yourself. The refusal to help, the policies that prevent your agents from doing anything to support your customers is truly maddening. When my contract is up with Fido next year I will absolutely not to renewing. I cannot wait to take my business elsewhere.

WORST experience with phone company I have ever had. Gave me roaming fees for something that I didn't use. And when I tried to cancel through the live chat it logged me out right after me confirming saying it was okay and then when I realized almost a week later and tried to cancel I happened again, so I had to redo my whole chat. Do not go with Fido, find another company. Horrible customer service too.

Cancelled Fido mobile+tab plan after months of frustration and never getting any reception even when Fido promises full coverage in my area. Was still charged with the bill. Tried talking to customer care, heard different excuses, one of the excuse was tab was still active because the retailer who told me that he cancel the whole plan did not have authentication to request tab plan cancellation, so that request was never done. And customer should know who from Fido can view their account or not, who has what access or permission. I am customer not a Fido IT representative to know who has what access. Asked to transfer call to supervisor, made me hold the cold for more than 1.5 hours and the supervisor was super rude with-blame-the-customer-for-everything attitude. Instead of explaining the reasonable cause she kept yelling at me for not knowing in-and-outs of Fido, cutting me when I was trying to talk. All I wanted was politely explained the cause. I hope Fido take note of such employees and provide some training of how to handle/resolve such matters.
It was utmost disappointment to receive such service.
I feel shame for Fido 🙁
Good I left Fido