Firent West & Vantaa

6 months ago

Excellent service, very helpful and accomodating. Changed my pick up and drop off times at no extra cost. Will definitely use again. Not sure if this is West and Vantaa, I picked up my car in Helsinki.


6 months ago

Due to Corona situation I had to stay longer in Finland and extended the car rental period. In total I rented for 4 months. Initially the car had winter tyres and they told me to come from Pori to Helsinki (600km both ways!!) to get the tyres changed to summer tyres.

After returning the car last month my contact person (Pavel Galagan) charged me 150鈧?extra for a so-called "car cleaning". It is correct that there were a few spots on the seats (mainly from hand sanitizers dropped by my child on the seats) that could easily be cleaned by wiping it with a wet towel. If I knew that he would make it such a problem, I would have cleaned it myself. With other rental companies I never had to worry about cleaning! The weird and shady part is that this man saw me bringing in the car at the airport while I was refueling the car but he refused to come to do the final check in person. Instead I had to park the car and drop the key in a Van parked nearby. And days later he sends me an extra invoice charging me 150鈧?and calls it interior damage!

I have sent the company an email and requested a refund. Since it's a franchise I believe that this person has handled on it's own and not on behalf of the company. So I am patiently waiting and seeing how they'll deal with this issue. I'll update my review as soon as I get a reply.

So far I wouldn't advice anybody to rent from this company. Also because I see another person's review with a similar experience. I wouldn't give this company any star if it were possible, but unfortunately I have to give at least 1 star.


2 years ago

Very bad company! They accused us of damage we not done. 鈧?500 blocked indefinitely. There is no desk and contracts are signed on the street.
According to the agreements, we returned the car to the airport parking and left the key in a special red box.
During boarding, they call and send several messages accusing us of damage.
Do not trust this local company!
A shame for a northern European country!


3 years ago

Great company!

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