3 months ago
I ordered fireplace tools and received a fireplace hearth rug. The numbers of the items were similar but there was a huge weight difference (shouldnt have happened). They had me file a claim with photos and I received the tool set a few days later. I had to return the rug via UPS which was a hassle as I live in a rural area not near UPS. The tool set also had an imperfection on it but I kept it rather than deal with another return or exchange. Price was the best by far. Too bad order experience was flawed.