1 year ago
In May/June 2019 I contacted this Polish transportation company to arrange a move from Italy to Switzerland. They could not pack our stuff so we had to do it. On the date of our move (we are a family of 4 people) at the end of July, they did not show up and were not answering our calls, e-mails, whatsapp messages, sms. They only replied to a Polish friend that used a Polish telephone number. They cancelled the service and took no action to help us solving our problem. We hired a Polish lawyer and we hope that the Polish Court will persuade this company to act differently, or at least at acceptable service standards. I can tell you that this experience was a nightmare and it cost us a lot more than previously planned. If this company pretends to work internationally it has to take its contractual responsibilities otherwise it better changes business.