Firstgreener

THEY ARE SCAMMER DO NOT TRUST OR BUY ANYTHING FROM THEM THEY STEAL YOUR MONEY AND NEVER REPLY TO EMAILS.

DO NOT USE THIS COMPANY THEY ARE A SCAM! I placed an order over a month ago. Not only has it not arrived, it hasn't even SHIPPED despite being "expedited shipping". I've emailed the support email SO many times, and have been unable to get any response. DO NOT ORDER FROM THIS COMPANY!!!!

I got my cup with the Insta promo, had to wait about a month to get it. I've been using it for almost a year and I honestly love it. I swim and work out with the cup all the time. You have to figure out how to use it and look up Youtube videos too. I will never go back to tampons.

I'm not sure about others who didn't get their cups but I got mine after 1 month to Indonesia.
Customer service is quick respond for me as I've ask them 2 questions so far.
Product did come from China but hey also IPhone and others product have manufactured in China I guess '__')
so far I've use it almost a year and have no issue? Only the stem is too long and I cut it.

First Greener had a special deal back in October 2019 where they were giving away menstrual cups. I ordered mine as have never tried this product before. I had to pay for the international shipping cost to Australia (14.74 US which is $25 AUS).
When I placed my order it said 'insured tracking, shipping and handling'. I checked the status of my order on 4 November and it said it was being held in Sydney, so I contacted First Greener and they just came back with a generic message which didn't help at all. I then followed up again recently to advise it looks like my package has been lost so can they please send me another product. They came back to tell me that for some reason the package was sent back to them for an unknown reason and sorry for any inconvenience. But that was it, no 'we will refund you your shipping fee or anything like that'.
Really disappointed with this slack customer service. I told them they should remove their products for sale to international customers as it's obviously a lot harder to get to them than what it's worth. I'll be going to the local supermarket and just buying one there!
Very disappointed customer who thinks I should get my shipping money reimbursed.

VERY VERY BAD! DO NOT PURCHASE
My goods very arrived, they assured me over and over again that it was on its way and would not issue a refund. Three months later and they tell me that it was not delivered and has now been sent back to the place it came from (overseas), that they can not issue a refund! COMPLETE SCAM!

DO NOT PURCHASE.

It took awhile for me to receive my order which I expected since it was during a promotional. My issue was with the product itself. I used it three times in hope that it was just me getting used to it. It was nearly impossible to take the cup out once I had inserted it. There is no practical use for this company's cup; it has no grip or hook to help with pulling it out. Lastly, when you finally pull it out, the rim of the cup irritates the lining of the vagina when it finally comes out.

Do not let this stop you for using menstrual cups. It is a necessary change for women's health and the environment. I will do some more research and find another company that is more practical.

I have the cup here after 2-3 weeks, buuuuut considering they are obviously taking advantage of others I think I鈥檓 just going to recycle the products and wash my hands of them… I dont trust the product ingredients….
Also when I had decided I didn鈥檛 want the cup pretty much right after I ordered it they refused to give me a refund because the order had already shipped, which isn鈥檛 what their refund policy states. It states within 14 days of purchase.

Scam scam scam. Do not buy one of these menstrual cups. I tried for weeks to get a refund but they denied. The plastic is full of chemicals and is NOT medical grade silicone. DO NOT BUY THIS PRODUCT. Do not put this anywhere near your vagina. You can buy these bulk off Alibaba and the packaging comes from China. The product is not FDA approved. The epitome of misleading and deceptive advertising.

Terrible company! My order never shipped and now I've been trying to get a refund for 2 weeks with no success! Total scam.

Got the free promotion cups (both sizes) with the price of shipping. I was really skeptical about this at first but after couple of months after ordering (I live in Europe) the package finally arrived. I have been really happy with it and I would never go back to use tampons. Definitely worth the money!!

I got mine!
Well, I was worried it was a scam, but read the comments on the insta promo, and went ahead and bought it. It came from China to Mex, and yeah, it took like 6 weeks to arrive, but it came.

BEWARE!!!! This company is a complete scam

Not only did they not deliver my product which I had to chase them for on several occasions, a very dodgy, unauthorised PayPal transaction went out of my bank after using it to buy their product. This was the first time I used PayPal in years!

I questioned the company about the package who said it didnt make its way to my address in the UK because of customs. They refused to refund me because they said I only paid for packaging. However, when I bought the product it said buy one get one free. I would never pay 拢27 for shipping and 拢0 for the product. When I went to check the order earlier today, they had changed it the order form from day one to say it was all shipping costs and that I had spent nothing on the actual product. The whole thing is a complete scam from the moment I put in my bank details.

Whatever you do…. Do not buy any products from this 'company' . And if make the mistake of buying using PayPal or any other online banking, be careful to monitor transactions thereafter!!!

It's a complete scam! Do not buy anything from them.
I ordered my cup 4 weeks ago & paid over $22 for shipping to Aus. After emailing them to query ETA they advised that it's in queue to be processed & shipped. It shouldn't take 4 weeks to process an order & still have it in queue.
I'll be taking further action with this, so many people are being ripped off. It's outright stealing!

0/10 would not recommend, they are a total scam. Ordered a "free" cup, paid $15 for shipping. My cup has not shipped and its been about 2 weeks now. I resorted to buying one at the store. (Best option in my opinion) i wouldn't give these guys one star if i could.

Scam!!! Do not buy this product! I paid for shipping, 5 months ago, and have not received this product. They claim they sent it, and it was returned to them, so now they will not give a refund or resend!! I have not seen any evidence that they actually sent the product. Horrible customer service!!

SCAM SCAM SCAM – I am reporting them to Facebook and IG.

I WISH I would have read these reviews first. This is a SCAM, so be careful. They are using the free Instagram promotion to get your shipping costs sent to them, and they never send you the product. They also seem to know that US credit card companies will not bother the merchants for costs of less than (roughly) $20 US. So, they keep the shipping costs with no real consequence since our companies are willing to give us back the cost of shipping.

I ordered my "free" menstrual cup on October 2nd. I was sent a tracking email with an order number. As of today, I have sent 3 emails and have gotten not only no updates, but also no forward momentum on their site showing the "status" of the order and no response from them. It just shows up as "ordered" and that's it. I am frustrated that their scam is working. If a product is actually sent (which I doubt it will ever be) I would return it right away. I have already sent an email asking for this order to be cancelled so I don't have to even bother with them going forward. What a waste of time, energy, and money just to try and be more environmentally conscious with a menstrual cup. They are playing on the kind hearted and young IG accounts.

DO NOT ORDER FROM THIS COMPANY!!!!!

Excellent quality and customer support. No way I'm going back to tampons.

I received the incorrect size, but support quickly reshipped the correct order at no cost. Very helpful staff and response rate.

I bought my menstrual cup 7 months ago and will never go back to tampons

Very happy about it. It does it's job, but it does take a little bit of practise before you will get comfy with insertings it. Though I think this applies to all menstrual cups. Would definitely recommend it to a friend or buy it again. I love the eco friendly disposable packagaing and no extra pieces of paper, all instructions are online.

I was slightly nervous when I bought this menstrual cup, but it arrived very quickly and has been super easy to use. I have used it for four cycles so far and absolutely love it. No leaks and I also seem to have less pain. I wish I had used it sooner!

The reviews here show how the reviews on their website are fake. They don't have 5 stars based on 38,000+ orders, that's just a lie.
I saw the ad on Instagram about the "Free" menstrual cup that you "only" pay for shipping ($15) and I got excited. I purchased the cup, and it got to my house pretty quick, I would say. I didn't stop to think about it before I bought the cup, but I was concerned about how safe the product was. I e-mailed them about my concerns, talking about how the website looked like it had fake reviews; how the price of the shipping seemed to be the price of the product; and how the product came from China.
One of the main things that made me skeptical was that they kept advertising the "free" cup, saying it was the last day, but kept doing it for over 6 months straight. I kept seeing their ads in my Instagram feed and on Facebook as well. I'm almost sure that they get their menstrual cup from somewhere in China and sell it for much more, advertising as a free cup but profiting from the "shipping" cost.
The website looked even less reliable when I bought the product, because now they already made many upgrades on it, which makes you trust First Greener. Please, don't trust so easily.

Sought out their customer service team and wrote an email inquiring about my product… which I bought a month and a half ago. I have paid a shipping price of $14.99 dollars for it. Respectfully, I wrote and email to the business and explained my frustration. I have included my order number and information only for them to tell me that the shipping address is insufficient. And since I did not pay for the product and only the shipping service, they are unable for me to refund me or attempt to mail it out again.

I later go to their Instagram account (where I found their product) and come to my surprise, there is no such thing as firstgreener! They BLOCKED ME. I know this because I log onto my other Instagram account and was able to find them just fine. WOW WHAT KIND OF SKETCHY BUSINESS BLOCKS PEOPLE. the kind that they try to hide that they are a fraudulent company.

This cup is amazing for the price it is. I am 14 and I used it I could not feel it at all through the day. First greener is a trust able company for all the people out there who say it isn't I defiantly recommend this company.