Firstgroupplc

Focusing on my website and customer service experience: I have recently used the 'Contact Us' form to ask a query about buying a student ticket and the evidence I would require, as to go to the customer service desk would require traveling into the city center (via first buses). The form itself was fairly standard, asking the customers name and contact details, but the first thing I have a problem with is asking for – mandating – my address. The form asks users to "give us as much information as possible so we can fully answer your enquiry" but how does my address filter into that equation if not to sell my details onto third parties?

Moving onto the actual comments, when asking my question about student travel, I asked only to be contacted by email so that I would have a written record of the prices available for my travel pass and some documentation to refer to should there be any conflict at the travel office when buying my season ticket. When contacted by first buses, on the phone, it was obvious my query had not been read and as such the lady on the phone (calling from Rotherham – local service 🙂 ) said she would call me back as she did not know the answer. This would not have been a problem had she have provided me with 10 seconds in which to re-affirm my preference to email. When calling back, the woman did not provide me with any further means of communication and therefore I am left feeling dissatisfied. Had the lady in question read the message provided I feel one message/phone call would have been sufficient in answering my question.

My mother who is 79 years old informed me today she had been waiting for a FirstGroup bus from Wickwar to Bristol for over 40 minutes. On speaking to the driver of the bus in question he replied they are always running late.
In my view its a dreadful service and the owners of this corporate should be ashamed.
It obviously comes down to money some where along the line but I doubt if they care.
Sounds like a shoddy outfit run by people who dont care what service they supply.