FlixBus

worst experience ever. no toilet for a three hour ride. If I had known this before I would never have booked because I have a bladder problem. customer service didn't care about this as I only received a standard message saying that they can鈥檛 do anything for me. don't book here !! there are other options.

Just look for an other option to travel because this aint it there is always something wrong and u can鈥檛 even contact them

Waste of money,i purchase ticket w/ set reversed then after few daw they email me saying set is not available after few minutes they email me again my reservation is cancel only option they give a code to use for next travel no refund possible.

FRAUDSTERS. The bus never arrived, and I received no information about the journey. Also not possible to contact anyone.

Flixbus is de slechste bus ter Europa.

Just wanted to say that traveling in the flix bus is far from save. The bus is NOT clean and people are not wearing their masks. (Not even the driver and assistant). So I think this will be the last time that I will travel with Flix at least untill this Corona thing is over. Very disappointing because I specifically contacted your company before traveling to ask about the measures you are taking to prevent the spread of the coronavirus and maintain safety for your personal and customers. When I contacted you I was told positively that there would be mandatory mask wearing and regular cleaning. Both these assurances appeared to have been lies. Not a professional or responsible way to run an operation.

Seats arrangement are frustrating. Always get asked by other passengers that they have seats arrangement when my bookings shows "free seating". Annoying. This happens 10/10 times in Netherlands.

I travelled Flixbus Antwerp to London 26 Feb 2020. I had paid for a ticket to travel 27 Feb but I changed to travel a day earlier to be on time for a London concert. Flixbus charged me 鈧?0 for not using 27 Feb ticket !! Antwerp to London was via Rotterdam! 12 hours total trip. But this my fault for taking this journey route. But it had to be Wednesday 26 Feb. Not Flixbus fault.
However, on pension we have the time to relax and enjoy the ride. It is cheap but you have to be very careful when you book . Check journey ROUTE. When you pay and want to change then there is a problem with Flixbus. They have to get their act together. Computer software, should be no problem!
Repayment to the client must be fast not hang on and on for months!

Charges customer 15euro per person per trip!! for cancelling tickets in advance.

Really frustrating experience using flixbus.

Booked a day trip from Bordeaux to San Sebastian. Bus scheduled to arrive at 6am so we were at our stop 15 mins early.

My ticket clearly stated take EL210 in direction of Madrid. At the stop, a bus arrived with a completely different route no and destination displayed. San Sebastian was not listed as a stop across the digital display.

Just to be safe, I checked with driver and Im told "San Sebastian, non!" and batted away like a pesky insect!

Assuming our bus was still due, we waited until 7.15am but none came. Furthermore, the live tracker on flixbus website was not working.

We eventually resigned ourselves to the fact that we were not going to San Sebastian that day despite having paid 51鈧?for return tickets.

But wait for it!!!

Later, when I contacted customer service on facebook requesting a refund, I'm told that the bus did in fact arrive on time and tough cookies, we missed it!!!

So either Im being lied to or the bus that arrived was in fact our bus despite having a completely different code and destination displayed!! Perhaps the driver just couldn't be arsed dealing with me or maybe he couldn't be arsed stopping in San Sebastian!!

I have since tried explaining several times to flixbus what happened but I am just told email here or ring here without ever receiving any resolution!

Flixbus customer service tactic is obviously to frustrate the customer to such an extent that they will just give up and drop their complaint.

In future, I will only travel with companies who do not treat their passengers so despicably.

I lose my luggage because the driver left me on high way this is the driver responsibility before he start the journey he must count the passenger because driver was full of drunk during the driving its too dangerous for passengers

I want to share this story which happened to people close to me. They booked a ticket to go to Paris. Onward journey was fine, but when the two people were ready to go back, the bus left without picking them up including 15-20 other people. This was around midnight, so you can imagine the situation, especially since the pickup was not in the nicest of areas of Paris.
After calling Flixbus we were told that the bus driver picked up people at the "wrong" place, but due to regulations could not go back!!!!!!
Long story short we paid for a hotel AND AN ADDITIONAL TICKET just to make sure that the two youngsters got home safe.

This all happened around summer 2019, and after many (and i mean MANY) phone calls, promise today 23rd of January the money was finally wired.

The reason for writing this review is that Flixbus let two young people literally out in the cold, did absolutely nothing to right the situation and where extremely tardy wiring ove the money.

If all goes well maybe Flixbus is ok, but i want to warn people who trust young people to travel with Flixbus that this is not the right company for them.

Horrible aftercare service. Bought a two way ticket, where I could prove that I made a mistake with the return ticket (exact same time but ten days earlier?). I could show I did not use it. I expected to get something like a refund, although I know it is my mistake. I think compared with most services these days, companies are more lenient, focusing on customer experience.

Of couse you may choose not to, but this is eventually a lot more expensive – losing a client who actually traveled quite some times with Flixbus.

On 14 Nov in Dusseldorf people including me started to wait for the bus for Eindhoven at 14:00, that was 40 minutes before the departure time, however, the bus didn't show on time as it supposed to be at 14:40, other Flixbus drivers who had earlier departure time told us it might have some delay, which means they also didn't see Bus Nr.268 Eindhoven has arrived, they told us a bus can't be as punctual as a train. Okay, we waited till 15:00, still no bus for us. 10 of us in total started to panic, we called the hotline, the customer service said it was on time. But if it was on time, why nobody got on board? In the end, NO bus for us, and the customer service insisted that the bus was on time, so no refund nothing at all and they hanged up some passengers' calls, left us helpless in the cold wind. End story. NO MORE FLIXBUS IN MY LIFE.

(PS: from Dusseldorf to Eindhoven, you can take Blablabus, train and DB bus, equally cheap but better service, at least they wouldn't fool you and keep telling you that the bus was on time and it was your fault that all of you didn't see the bus or late. )

So here it comes, my experience travelling with Flixbus.

I booked a return ticket from Paris to The Hague(the Netherlands). My way to the Netherlands went okay except for the apparently usual annoyances ( passangers smoking next the door opening during breaks.. etc) however, the real deal was on my way back to Paris. It started at the check in. Where I presented my Dutch driving licence. The driver ,told me in a -not so nice- way that a dutch driving licence is not considered as an iD. I understood the situation and I brought my passport as a backup. However I told him that this could be communicated to me in a decent way without screaming at my face.
This is were it started. The bus driver started expressing his deep hatred to the Dutch people and how we always think so high of ourselves. His exact words include : (effing) hollanders. You can understand that to me a dutch/Moroccan studying in Paris holding my Dutch pasport in my hands this came as a very personal insult. Then escorting me to the other baggage holder on the other side of the bus,I told the driver that it was impolite and he could be considerate and not insult me and just lower his voice. My exact words: u zou dit ook op een normale manier aan mij kunnen vertellen. Daarnaast zou ik het fijn vinden als u mij niet uitscheldt. Where he responded that the insult were not directed at me. ( He was insulting dutch people while my DUTCH pasport was in my hands how personal could it get) he told me that his tone is just loud and what for me is considered as screaming is for him just normal.I sighed and as a Moroccan i am used to saying excuse me in moroccan after that there he responded in moroccan as well suprised since I Dont look like an Moroccan. Then the insulting continued in Arabic. Where he assured me that IF i had been a full dutch without an ID he would be more than happy to leave me behind ( note this was said insulting the Dutch and their religion topping it off with saying he was DONE with the Dutch snobbiness. I didnt even get into the details since that was honestly disgusting.
At this point I Stopped asking him to lower his voice and stop insulting since this was useless. The only thing I asked for was decency while asking me for another ID. The rest of the passangers told me to be the bigger person and let it go. However, most of them were foreigners and did not understand most of the insults

I dont understand why flixbus would hire someone with such deep hatred towards the Dutch community to drive between France and the Netherlands?

I knew that the low prices of flixbus had to come with strings attached. I just didnt realise that those strings would mean a headache, indecent behaviour from the driver and a very bad beginning of my day.

On Sunday 6th October at around 1.25pm at your bus stop on the Rue de France in Brussels I approached a member of your staff wearing a shirt with the logo of your company and proceeded to try to get his attention by saying 'excuse me', he was chatting to a couple, it seemed to me amicably while waiting like many other passengers underneath a roof at the entrance of a building as it was raining quite a bit.

He didn鈥檛 look at me, made any gesture or told me anything to acknowledge my presence and my need to be helped, he carried on talking and I asked again,'excuse me, excuse me', he carried on as before and I felt very confused and shocked as I thought maybe he hadn鈥檛 heard me or was ignoring me on purpose, so I tried once more to no avail and I think I still tried once more. At this point he faced me angrily and as I couldn鈥檛 believe what had just happened I told him that I鈥檝e had tried to get his attention so many times for him to ignore me and how disrespectful that was. He very aggressively said or mumbled something I can鈥檛 remember or heard properly and then looked back to the couple and started insulting me saying 鈥榩orca puttana鈥?and something else on those lines that I can鈥檛 remember as I couldn't believe what was going on. I understand Italian and he was insulting me while looking away to this couple, I told him so and he said he wasn鈥檛 going to help me. I asked him 鈥榳ho is going to help me then?鈥?as I was quite focused and anxious about finding my Oui coach departing not long after and I hadn鈥檛 seen any other member of staff around.

I asked for his name and he refused to give it to me and he instead said; 鈥榶ou can complain about me now鈥?very violently, the woman from the couple told him something, she looked as if she was trying to make him reason or calm down, but I couldn鈥檛 hear what she said. I said I鈥檓 not complaining now but I鈥檒l do it as soon as possible.

This guy talked in Italian and had a good command of English, had short dark hair, a bit longer on the upper side of his head, he looked slim and around 167cm tall. He was wearing a company鈥檚 shirt and a navy jumper and I think jeans, he had a yellow fluorescent sleeveless jacket on his hand. I wanted to take a picture of him, but as he was so violent I thought this could trigger him to beat me. Instead I had to juggle with my umbrella, bags and printed ticket and went to see the driver of their coach who was busy helping customers and he kindly told me that my ticket was for a Oui coach and indicated where to find it.

I went to that place and there was nobody and no coach, so still very nervous about finding this bus a guy from the company that serves the airport next to me told me to go back to near where I was first.

The violence the member of Flixbus staff delivered to me was deeply shocking and brutal. This guy deserves to be sacked for his deeply troubling manners. His behaviour is completely and utterly unacceptable at so many levels. For a start this guy didn鈥檛 do his job, he was chatting with a couple while I was trying to get his attention so many times, he didn鈥檛 acknowledge me, instead he ignored me and then violently insulted and refused to help me, furthermore he didn鈥檛 give me his name when I asked for it and continued to behave viciously looking at me mendaciously when I passed near him after the altercation.

In spite of having complaint to Flixbus, they haven't replied to me, nor even when I have waited for more than three weeks and have also reminded them on my complain.

No need to say I'll never ever will use this company and I hope their business go into bankruptcy.

Wifi worked fine, coach was on time there and back from Brussels. However myself and several other people found the drivers on the way back to be rude, cold and arrogant. I would have liked to buy a bottle of water on board the coach but didn't feel like I could approach the drivers. Lots of people were moved seat for no reason, and the drivers snapped their fingers in impatience. One driver even took a nap (when he was having a break), and put his feet up on the seat next to another passenger, simultaneously blocking the gangway. I would travel with the company again, but they definitely need to teach their staff a thing or two about customer service.

I am shocked to read the reviews! Had I read them earlier I would not have booked my ticket. I feel so sorry for all the people that had these nightmare experiences.
So far my trip is ok. Bus was 鈥渙nly鈥?15 min late. Driver is driving well and not like a maniac. WiFi however is not working, which is a true shame because I was looking forward to that.
Tickets are cheap, so there are all kinds of 鈥渆xtraordinary鈥?people on board, just so you know…

Absolutely terrible experience.
I was travelling from Utrecht to Eindhoven Airport. Firstly, the bus was 30 min late. There was not a notification provided although during the booking process you provide your phone number and email. I also downloaded the app but still no information was provided there. The bus tracker did not work, so I was not able to see if the bus is coming or not. Secondly, when the bus arrived, there was an overbooking and there are not enough seats for the passengers getting on from Utrecht. I ended up travelling on the floor on the door steps. Absolutely unacceptable!

Very bad experience only because of a Racist rude driver. Travelling on 31st August 2019 from The hague -antwerpen leaving at 4:00pm.
We were at the stop in enough time. 2 adults with 4 kids. Two 5year olds one nearly 3. And one 21 month old. I only had one child booster as I travelled from London to Rotterdam in Flixbus 2 days ago. The driver said he needed child booster for all 4 kids. We told him the policy says above 3 dont need child boosters. He said age doesn't matter the kids are short. Where as the kids are taller than usual 5 year olds. And on the top of it he smoked like an illiterate man around our kids. (I've got pictures to prove it.)
I will definitely never travel in flixbus neither would I reccomend anyone. The best option to travel and to avoid humiliation and racism is the travel in train. Its a bit expensive than bus but worth avoiding the humiliation. We are asians. We pay taxes too. We aren't beggars. I have zero idea on what basis do they discriminate.

Our complaint refers directly to the behavior of our bus driver in the Antwerp-Amsterdam journey on August 11, 2019, leaving Antwerp at 13:10.

This is what unfortunately happened: When buying our tickets, we made use of the option 鈥淩eservation of seats鈥? and paid extra for that service. But when we got on the bus, our seats were occupied by other people. So we asked for the driver's collaboration, but his answer was that it was free seating.

We wanted to show him our tickets with our seat numbers and the information displayed on the mobile app of Flixbus, but surprisingly to us, with an absolute lack of professionalism, he didn't even want to look at them. He said that all he cared about was the information Flixbus had given him. So he completely rejected a legal document such as a travel ticket, denying us all our rights as passengers and leaving us in a situation of total defenselessness. In addition, he treated us with underestimation, suffering humiliation in front of the rest of the passengers.

There was obviously a mismatch between our information and his information, but there was probably an explanation or solution. So we kindly asked him to check this point with Flixbus office. But he refused, saying impolitely that his only task was to drive.

This attitude of the driver, showing an absolute lack of professionalism and the slightest knowledge of the basic rules of Customer Service, determine us to decide not to travel with Flixbus anymore. And in the unlikely event of we did it again, we would never buy a ticket with seat reservation. It is not because of the money that we paid for it, it is because of the humiliation and underestimation that we suffered from a bus driver. Something really surprising and qualifiable as a shame for a company.

To top the lack of professionalism, the driver asked by microphone at the moment of the farewell that if Flixbus asked us for feedback on the trip, we should make a good review about the driver.
Obviously, traveling with Flixbus was an 鈥渦nrepeatable鈥?experience, thanks to this bus driver.

In one word: HELL!!
A journey which should have taken about 2 and a half hours (Utrecht to Brussels) took around 6 hours!!

We arrived with FIVE hours delay. We missed our connections. And during all this time, we were denied access to the toilet in the bus. It was necessary that a woman made a scene for the (horrible and very unfriendly) driver to open it.

We were treated like dogs.

After already 30 minutes delay, the bus drivers decided to have a 15 minute teaparty to change shifts. When the new bus driver was driving approximately 10 minutes, he decided to have a 15 minute break. At that time we were already 40 minutes past our original arriving time! At the end we arrived an hour later on a originally 2 hours bus drive.

Bus was late with more than 1:20 hours without explenation. The people working on the bus had no information and when I asked about if they had picked up something in the bus that I was missing they just laughed and when I asked the driver when we were going to arrive he did not even answer at first and then he Said he did not know. The wi-fi was also really bad. Only good thing I guess was that they not turn down the AC to artic temperatures as many other buses do.

Worst company ever! They don't provide any service or help in case of a stranded bus. And when you complain all they do is stringing you along. They promised to pay a small amount to cover all the extra costs… Now we are TWO months further and they haven't paid a single euro. When you call and ask them about the money they lie and say that they have just paid.. NOT!

BEWARE AND DON'T BOOK ANYTHING WITH FLIXBUS ! YOU WILL REGRET !