GUTTED. They have kept my cash.
Something needs to be done.
Hotel have confirmed they have never been paid by Flixhotels and would have allowed us to reschedule our stay if it had not been cancelled by the booking agent.
Rude immoral staff that are profiteering from a global pandemic.
8-16 PRINCES SQUARE, BAYSWATER – LONDON
I also tried to cancel my booking for a stay at an English hotel in November 2020, just one day after I booked. After sending them 4 emails and getting replies telling me stuff about German Government cancellation rules, I have also been told that I must wait until December 2021. I will now email all hotels using Flix and offering free cancellation and post on those hotels' trip advisor pages.
Cancelamos nuestra reserva (CANCELACI脫N GRATIS) unos d铆as antes de que se declarara la pandemia porque decidimos no ir de vacaciones viendo el problema que se avecinaba. Una vez que cancelamos, inmediatamente recibimos un correo electr贸nico con la confirmaci贸n de nuestro reembolso. Pero el reembolso no llega.
Adem谩s nadie nos avis贸 que en el momento de hacer la reserva nos iban a cargar en la tarjeta de cr茅dito todo el importe. Nos enteramos por un correo, que nos lleg贸 inmediatamente despu茅s de hacer la reserva y otro con el cargo total en la tarjeta de cr茅dito… SIN PREVIO AVISO!
Les envi茅 numerosos correos electr贸nicos reclamando nuestro reembolso y ellos ponen todo tipo de excusas. Lamentable!!!
脷NICA SOLUCI脫N PARA RECIBIR EL REEMBOLSO: Como no recibimos ninguna facilidad por parte de FlixHotels, decidimos poner una RECLAMACI脫N A VISA y por fin despu茅s de 16 semanas VISA nos ha hecho el reembolso!!!
We found the FLIX HOTELS offer through TRIVAGO.
We canceled our reservation (FREE CANCELLATION) a few days before the pandemic was declared because we decided not to go on vacation seeing the problem that was coming.. Once we cancel, we immediately receive an email confirming our refund. But the refund does not come.
In addition, no one told us that at the time of making the reservation they would charge our credit card for the entire amount. We found out by email, which arrived immediately after booking and another with the full charge on the credit card … WITHOUT NOTICE!
I sent them numerous emails about why I had not received my refund and they make all kinds of excuses. Regrettable!!!
ONLY SOLUTION TO RECEIVE THE REFUND: Since we did not receive any facilities from FlixHotels, we decided to put a CLAIM TO VISA and finally after 16 weeks VISA has made the refund !!!
I have e mailed the details of my complaint to the uk office for European Consumer issues. I have also this morning wrote to Angela Merkel ( nothing ventured nothing gained !)asking for her help
They promise to trasnfer my money back, after 2 months never happened, now they send me a voucher which i dont want……
Cancelled 3 months before going. Email back in a couple of days, saying cancelled, and would take 4-6 weeks for refund, fair enough,
Several emails to keep pestering them, that they didn鈥檛 reply to.
4 weeks pass, get a voucher, saying not going to refund,
Claimed money back via MasterCard chargeback.
They were quick to reply to say my voucher was cancelled in about 2 hours.
Just get the banks to get your money back.
Can anyone who is taking action against them, please get in touch and i'll do the same
jason at foxcotefire dot com
I have been informed today that Flixtravel will change there time frame on refunds: it is know 31/12/2020 so still have to wait 7 months until refunds are paid out.
What I have also done is put in a complaint through the European Commission for consumers a network of consumer protection.
My case is now in motion and suggest you all do the same.
Good luck, we all deserve better than this..
I am planning to mail them every day that I want my money back immediately. I encourage everyone to do the same.
– 3/22/2020: Canceled booking due to Covid situation. They owed full refund of $595
– 3/23/2020: Flix Hotels asked for bank details (iban, swift code, etc.) to process the refund
– 3/24/2020: Bank details provided
– 4/7/2020: Upon my followup on refund status, Flix Hotels asked me cooperate with them as their employees are impacted by Covid causing refund processing time to 4-6 weeks
– 5/9/2020: Asked me to cooperate again for some more time
– 5/15/2020: Sent me an email saying due to a decision of Federal Government of Germany on April 2, 2020 they won鈥檛 be refunding the money but will issue a voucher instead of $595
– 5/26/2020: Upon my request to refund the money instead of issuing the voucher, they canceled the voucher and sent an email saying my refund will be processed by 12/31/2021. They need 19 months to process my refund.
What a fraud. I plan to talk to my credit card company and file a dispute because I have no hope of getting my money back from these thugs.
And they have the audacity to mention at the end of their email 鈥?Please note that we cannot provide any further information or details about the current status of the refund as this would extent the processing time unnecessarily. Thank you for your understanding鈥?
Attempting to recover costs through VISA.
Anyone had any luck getting money back?
This company are a bunch of lying thieving crooks that will take your money and you will never ever see any of it again. They are based in Germany and are impossible to get hold of. You would be better of setting fire to your money than giving it to these scumbags.
If you wonder why they are cheap it鈥檚 because you will never see the hotel or any of the hard earned money you have paid back.
Flixhotels are basically criminals focused in make money scamming people during the COVID-19 pandemic.
Cancelled within the time frame and refusing a refund only a voucher offered. DO NOT ISE FLIX HOTELS
Court of Registry: Hamburg HRB 155585; VAT-ID: DE323214102
Email me at vera_kc at hotmail (dot) com if interested. A bunch of dirty liars they are. I've cancelled before the free cancellation date. They are running a real scam with a multi step answers scenario they came up with to drag it out so that those of us who book with Visa get outside of Visa dispute dates.
Been in touch with Flix hotels and they still say they are investigating.
Now involving a solicitor to investigate and they still keep on delaying.
Will never use these again and will actively deter anyone from using them again
I agree with everything said in the privious review. I cancelled my FREE CANCELATION booking (worth over 拢2.5k). They offered me VOUCHER. I said that i do not accept voucer and demand a refund to which i have a full right. Then they replied that German government is still due to annouce rules regarding vouchers. This is not true! There is no auch law in Germany! According to german laws you do not have to accept voucher.
The. they said they can only offer money refund after December 2021!!!! What a joke. I will be seeking legal action agains them.