The AirPod gen 2 i11 5.0 tws
Guys trust me it鈥檚 not worth the buy unless you鈥檙e paying 拢12-拢15 For it
Also the connection and poor sound
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They told me I couldn鈥檛 return an item earbuds that tried on and were for half a day When I sent them back and paid for postage they then said there were obvious signs of wear and a single piece of plastic packaging was missing from the box so they wouldn't refund me and I'd have to spend 拢5 to get them back. This Company is a scam I鈥檓 going to report them to trading standards. How are they allowed to take people鈥檚 money like this please don鈥檛 believe all the good reviews on their website I think they actually paid someone to write them. Now they refused to give me a refund at all unbelievable ???
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Don鈥檛 buy a thing from them!
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They also looked cheap, poorly made and the sound quality was poor.
They have lots of good reviews from a site designed to look like trustpilot but isn't (and which wouldn't let me post a review), and I can only assume they paid someone to write the good reviews because looking at the responses here and the way I was treated, I do not believe they could have received such good reviews otherwise.
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Now, she did send me 2 new boxes. I got them around 3 months late. The upsetting part was that nothing additional was done to try and keep me as a client. No extra items or coupons or anything.
So this last November, I decided to order 2 of the festive boxes for my sister and myself for Christmas. By 12/20 they still hadn't shown so I emailed them again.
This time, I get Debbie. She obviously didn't read my whole email as I clearly stated that I never recieved an order number, but her 1st email to me asked for the number….
I then found the paypal invoice information and sent that instead. However, I was irritated because the last time I contacted customer service they found my information by my name and email.
Then I received one of the missing boxes. I immediately messaged them and let them know that I was now only missing one box.
Debbie writes back 1 to 2 weeks later asking for me to send a picture of the box received as proof. It was a Christmas gift. Of course the box was no longer in my possession.
So now it has been almost a month and she writes saying that she confirmed the weight of the package and can prove that I recieved 2 boxes.
That's complete BS because one, I didn't, and two, I can't confirm that myself as I have no way of knowing the weight of 2 boxes!
So she is rude and condescending. Debbie kept using all caps like I was unable to understand her when she clearly wasn't understanding me.
She refuses to issue and refund, refuses to provide physical evidence and refuses to give me contact information.
I asked to speak to someone else and she stated that she can confirm that she is in management.
I highly doubt that a manager is working support tickets, or that they would treat their clients in such ways.
They only offer customer service through email so I have emailed again, asking for anyone but Debbie. I have not heard back but I am going to fight this.
There is no reason for her to have been so rude. The WORST customer experience I have had.
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Not only do they have great products.
They have the best customer care team, they responded in a reasonable time, that actually talk to you like your a human and seem to care about keeping you as a customer.
If your ever thinking about getting a subscription box look no further then GeekGear.
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