Griffin Technology

The product was defective out of the box Griffin claimed it had lifetime warranty bought the ipad case out of goodwill from a charity Louis at customer service asked for every detail knowing full well his company was gonna refuse to honour the "lifetime warranty" there clearly a issue with the case i even cut myself on the product trying to get my pad into case i honesty feel let down and intruded Griffin apparently use to have best customer service now they don't seem to care

CUSTOMER SERVICE FOR CASES
please note the following i have purchased a few Griffin Technology products over the years particularly case for my ipads ..i called & emailed in regards to the ipad pro 12" survivor cases …the issue i was having was that i wanted to purchase replacement screens & replacement stands for the cases for which my family has quite a few..only to be told repeatedly that they don't & that they can't & that
they won't offer any replacement screens or stands for the product…these are the wear & tear items on the product i was informed that the only way they could help me was to BUY new cases..!!! Really??? i wasn't asking for them to GIVE me the replacements for Free i was willing to pay for what i wanted…how do you not have replacement parts for your product.!!! that you are still currently selling…totally ridiculous response from them…it took multiple emails & multiple phone calls to even get a response
NO PRODUCT SUPPORT AT ALL YOU BUY IT YOU ARE ON YOUR OWN…VERY DISAPPOINTED….

Positives
Purchased iPhone 8plus Griffin all weather 360 protection case I鈥檓 on my third case because the side tabs we鈥檙e vulnerable and would eventually break when removing the pone for cleaning but with the latest one the front cover slides in and out hence no side tabs making the latest case better with a sliding front cover
Negative
No silent access near the ringer volume tabs

Worst customer service ever. Bought 4 cases for IPads and lightning cords with a lifetime warranty. Had problems with thcases right away tried to get them to solve the problems, they made it so difficult I gave up. Which I鈥檓 sure is the plan. Cords broke tried to get them to honor their warranty. 2 months later after jumping through all their hoops, I still have broken cords, now they quit responding to my emails. This site is bogus though because even though all of the reviews give them 1 star. The site gives them a 3 star rating. Should be negative stars.

Bought a mobile telephone charger for 拢24.99
Worst purchase I have ever made. Stopped working. Contacted griffin Technology no response. Despite numerous emails.
Could have bought a cheaper charger.
Never seen such shoddy service and rubbish chargers.

Worst customer service I have come across In a long time! No confirmation email was sent to me once I placed an order and numerous emails I have sent them have gone ignored or had a one line response of 鈥榳e have resent the email鈥?sent to me. They don鈥檛 seem to care or want to be helpful. My kids school has been told to order griffin cases for their iPads because they are meant to be good quality – I鈥檒l be sending an email to the school to advise them to look elsewhere and I鈥檒l be sending out a group email to all parents not to use this company.

Bought a product that was underwhelming and they said send it back for free. I had to pay to return and 3 months later they were still denying they had received it. They blanked my emails apart from the 'were here to help you' email and I had to take it up with PayPal who refunded me fully.

I will never use Griffin again.